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The Palace of the Lost City

2,111 reviews
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Traveller (2651)
Room & Suite (642)
Dining (269)
Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(257 reviews)
“crystal court”(72 reviews)
“the grill”(65 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
26 Feb27 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,111)Write a Review
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Traveller rating
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75
Show reviews that mention
All reviewslost citycrystal courtthe grillhigh teaoysterssushiover the topsouth africaother hotelsbreakfast buffet isout of this worldamazing hotelwave poolwater parktreated like royaltymain restaurantbit dated
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421 - 425 of 1,554 reviews
Reviewed 27 September 2016 via mobile

Never have a had to write a review about a hotel stay that never took place. I am hoping to take my family on vacation to the resort from Dec 30th - Jan 6th. The web site is a bit confusing so I have left...More

Thank Tom W
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 7 October 2016

Dear Tom W thank you for bringing to our attention the problems you are experiencing in getting a call back. We will follow up with the People involved and ensure they call you back. Kind regards

Reviewed 26 September 2016

We were in Sun city 15 years ago staying at the Cabanas and promised ourselves that one day we would return and stay in the Palace. We stayed 5 nights from 31st Aug and it was 5 days we will never forget. The general splendor...More

Thank JacquelineK47
Response from francois_dtoit, Front Office Manager at The Palace of the Lost CityResponded 7 October 2016

Dear JacquelineK47 I am glad that you kept your promise of 15 years ago , and came to say at the Palace Thank you for taking the time and making special mention of Confidence, it is appreciated. Kind regards

Reviewed 24 September 2016 via mobile

This has been the most beautiful and luxurious hotel that any one can imagine. The customer service is just amazing and so inspiring. I had such amazing experience staying at this hotel that I would love to get back there as soon as possible. The...More

Thank Jorge Andres R
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 25 September 2016

Dear Jorge Andres R We are glad to see we were able to create lasting memories for you. It will be our pleasure to be able to welcome you back to the hotel. Kind regards

Reviewed 23 September 2016 via mobile

It was a lovely place to stay at. It would have been better if they served Hallal food. We had a hard time finding places to eat that were Hallal; we had to leave the hotel room to get food when it would of been...More

Thank Mariamkelmasri
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 26 September 2016

Dear Mariamkelmasri Thank you for the review of your lovely stay. We have taken note of your comment that you could not easily find Halal venue. The Crystal Court at the Palace is Halal friendly, while the Raj and Food Factory is Halal. Kind regards

Reviewed 20 September 2016

We arrived at The Palace after a 3 day safari south and what a way to finish our short stay in South Africa! We were welcomed by the most friendliest of staff with a welcome refreshment and shown to our room. Check in was a...More

Thank jupiter4361
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 26 September 2016

Dear jupiter4361 Your extensive review of your stay is highly appreciated. It will be our pleasure to be able to welcome back to the hotel, once the Entertainment Centre has re opened on 1 November. Kind regrads

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18384858687311
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$294 - US$589 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$294 - US$589 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2651)
Room & Suite (642)
Dining (269)
Pool & Beach (233)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Zoe K
11 February 2018|
AnswerShow all 5 answers
Response from Shirls45 | Reviewed this property |
Hi its personal choice, im not a morning person, so do prefer the late afternoon, each are both different, so you decide.
1
Vote
Emma P
29 January 2018|
AnswerShow all 8 answers
Response from sunint | Property representative |
Good Day, There is a variety of channels available which are standard throughout the resort. These include movie channels, news, and kids channels. Additional channels may be purchased at the hotel and an additional... More
0
Votes
Ben S
7 January 2018|
AnswerShow all 3 answers
Response from sunint | Property representative |
Dear Guest, There are 6 Junior Suites in total. 3 of these overlook the garden, the remaining three overlook the golf course. You will need to request which view you would like. Regards, Sun Share
1
Vote
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12345632
Room Tips
"We have stayed all over the palace. All rooms are excellent."
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"Advise the hotel directly if you can about what you want to get our of your stay - they try achieve that as..."
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"We needed and got an accessible room. I suspect every room is spectacular."
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"FAR away from the lifts and service doors! Do NOT ask for adjoining room if you can help it!!!"
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