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28/1/2018 29/1/2018
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    The Palace of the Lost City

    Sun City Resort off the R556, Sun City 0316, South Africa
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    28/1/2018 29/1/2018
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    US$385
    US$363
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    Traveller (2593)
    Room & Suite (549)
    Dining (257)
    Overview
    • Excellent64%
    • Very good19%
    • Average9%
    • Poor4%
    • Terrible4%
    Travellers talk about
    “lost city” (253 reviews)
    “crystal court” (70 reviews)
    “the grill” (64 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf course
    Dry Cleaning
    Water Park
    Kids Club
    Butler Service
    Casino
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,074)
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    11 - 15 of 1,527 reviews

    Reviewed 2 weeks ago via mobile

    It’s really sad 😞 how this hotel has deteriorated. Infrastructure, service and equipment are poorly maintained - they seem to be understaffed and so unhappy! My family and I have visited the lost city for many years and fear this may be our last -...More

    1  Thank Cingashe M
    Reviewed 2 weeks ago

    The welcome was nice, the palace itself is interesting but the rooms need big renovation, refreshment. I guess nothing was really done since the opening in the 90’s. I was there 3 weeks after the opening. It was flamboyant. It losts it. Breakfast was good...More

    1  Thank WTraveller9
    Reviewed 2 weeks ago via mobile

    Room decor is old and dark and lacks cleanliness. Service is not good, staff is not helpful and seem to be always in bad humor. We heard the hotel offers a day use for people outside the hotel. Restaurants, pool and other facilities are always...More

    3  Thank vanessa c
    Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 1 week ago

    Dear vanessa c I am so sorry to see you did not enjoy your stay with us. We have taken note of all your comments, and shall improve thereon. Kind regards

    Reviewed 2 weeks ago

    We were treated as royalty. Friendly staff all wanting to assist so that you never lift a finger. Absolutely stunning place with beautiful finishes. Rooms are spotless. A world of activities for all ages. High tea is a must. Breakfast worth every cent.Won't be sorry...More

    Thank Belinda A
    Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 1 week ago

    Dear Belinda A It was our pleasure looking after you and your family. We hope to see you soon. Kind regards

    Reviewed 2 weeks ago

    This hotel is quirky, over stated, but fun! Decor a little tired, but they are refurbishing in 2018. The service was impeccable, loved the food and the total experience. Used the gym, walked the grounds & some of the golf course & through the water...More

    Thank budgetbudge
    Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 1 week ago

    Dear budgetbudge thank you so much for your 5 star review. We hope to see you soon again

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Casino and Gambling
    • Hot Tub
    • Golf course
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$295 - US$567 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 335
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Cancelon, Agoda, Hotwire, Travelocity, TripOnline SA and Orbitz so you can book your The Palace of the Lost City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • South Africa >
    • North-West Province >
    • Sun City
    • Also Known As
    • The Palace Of The Lost City Hotel Sun City ,
    • The Palace Of Lost City
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    Traveller (2593)
    Room & Suite (549)
    Dining (257)
    Pool & Beach (226)
    Hotel & Grounds (1916)
    Bathroom (86)
    Family and Play Areas (23)
    Business Centre & Event Rooms (6)
    Nearby
    Nearby HotelsSee all 6 hotels in Sun City
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    Nearby Restaurants
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    Nearby Attractions
    Valley of Waves
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    Sun City Resort
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    Sun City Casino
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    .96 km away
    Ask a question
    Questions & Answers
    Ben S
    7 January 2018|
    AnswerShow all 3 answers
    Response from sunint | Property representative |
    Dear Guest, There are 6 Junior Suites in total. 3 of these overlook the garden, the remaining three overlook the golf course. You will need to request which view you would like. Regards, Sun Share
    1
    Vote
    Sharon H
    28 December 2017|
    AnswerShow all 8 answers
    Response from sunint | Property representative |
    Dear Guest, We do have cats that reside on the resort. They are taken care of by the animal scheme in Sun City. Regards, Sun Share
    0
    Votes
    Dolce F
    4 December 2017|
    AnswerShow all 5 answers
    Response from sunint | Property representative |
    Dear Valued Guest, A suite would be your preference. This will depend on the number of adults, children and their ages. you may inquire with reservations on +27 11 780 7800 Regards, Sun Share
    0
    Votes
    Room Tips
    "FAR away from the lifts and service doors! Do NOT ask for adjoining room if you can help it!!!"
    Read review
    "Have to experience the PALACE"
    Read review
    "Dont go there as a couple"
    Read review
    "Avoid loud rooms overlooking the courtyard where the bar is located"
    Read review
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