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The Palace of the Lost City

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The Palace of the Lost City
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1,764 Reviews from our TripAdvisor Community

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There are newer reviews for The Palace of the Lost City
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Showing 1,307: English reviews
Johannesburg, South Africa
Reviewed 1 week ago

High prices and poor service. Despite the beautiful buildings and surroundings I was underwhelmed by my latest visit. Poor service and a surly attitude by some staff made this a less than pleasant experience. I have learnt my lesson and will not be back. The wifi was unusable.

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Helpful?
2Thank Des D
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Des We are sorry to see you did not enjoy your stay this tine around. Please accept our apologies for this. Please contact me on Francois.dtoit@suninternational.com Yours sincerely

Calgary, Canada
Reviewed 1 week ago

The Palace is a remarkable hotel experience that makes you feel like you stepped onto the set of an Indiana Jones movie. Everywhere you looked was a new amazing sight. Our room was clean and made up lovely each day. Most of the staff were friendly but a few could learn how to smile. The grounds were well maintained and...

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Helpful?
Thank CarltheCat
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear CarltheCat we appreciate your review of your stay. Great to see you enjoyed our breakfast buffet. Kind regards

Johannesburg, South Africa
Reviewed 1 week ago

Myself and my Partner came to this lovely hotel for a night ,the high tea was lovely ,we also took a lift up to the top of the palace to view the scenery from the top,room are beautiful ,service was great from arriving at the front of the Hotel to leave the next day

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Helpful?
Thank graham a
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear graham a Thank you for your review. The view from the King Tower is spectacular indeed. We hope to see you soon again Warm regards

Durban
Reviewed 1 week ago

Now this is a proper 5 star hotel. From the time you drive in and your car gets taken and parked in the garage. You are escorted to reception to check in. There is a S class Mercedes waiting to take you anywhere in Sun City. Feel Like true royalty. Everything is excellent about this hotel. Stayed here twice now...

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Helpful?
Thank Predeshan S
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Predeshan S Thank you so much for your Kind review It will be our pleasure to be able to welcome you back for your third stay!! Kind regards

Durban, South Africa
Reviewed 1 week ago

Truly speaking Sun city is a world itself , if I was blindfolded all my way there I would believe I was still in RSA . Everything at Sun city is beyond measure . Even i'm not a celebrity but I did feel a little bit of that status . Expensive but real you cant complain about that , the...

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Helpful?
Thank Zenzele N
francois_dtoit, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear Zenzele N great to see you felt like a celebrity during your stay with us We hope to see you soon again Kind regards

Reviewed 1 week ago

So much to do so little time to experience the entire place at Sun City. The hotels are awesome. All 4 of Sun City hotels is great. According to your budget. The breakfast at each hotel is outstanding and the entertainment is worth every penny. This place is a childs dream and adults fun place.

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Helpful?
Thank Fazela B
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Fazela B Thank you so much for your wonderful review. Warm regards

Greater Johannesburg, South Africa
Reviewed 2 weeks ago

A delightful food experience in the stunning Crystal Court of the Palace with Paul's beautiful playing on the Grand piano - Heavenly !! Sun City Resort provides guests with a wide range of activities in a secure and relaxing environment

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2Thank noelFranschhoek
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear noelFranschhoek Thank you so much for your review. We are glad you enjoyed Paul playing the piano Kind regards

Reviewed 2 weeks ago

We booked 2 rooms for 2 nights. Our friends room was made up into a double and had a complimentary bottle of wine and fruit basket. Our room was made into twins and no wine!! We asked reception to make our bed up as a double. To be fair to the hotel - we had booked twin rooms but they...

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Helpful?
3Thank Wishinguwerehere
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Wishinguwerehere We thank you for taking the time and reviewing your stay at the hotel. The hotel is currently busy refurbishing its rooms. your comments regarding the maintenance as well as cleanliness has been brought to the attention of the appropriate department heads. I am glad to report that since you left the pool is blue again. We hope...

Reviewed 2 weeks ago via mobile

this was my second visit my first was a disaster. Now for my second, let's start with the only 5 star feature of this hotel, the entrance, the grounds and the friendliness of the staff that's about it. The welcome drink is below average it's Canned juice should be fresh for 400$ plus a night. I cannot say enough how...

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Helpful?
Thank Samo A
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Samo A thank you so much for your review. We are sorry to see that you did not enjoy your stay with us., and your review has been brought to the attention of the management team. Regarding the rooms , the hotel is currently busy with a refurbishment program. The minibars we now stock as per guest requests, to...

Durban
Reviewed 2 weeks ago via mobile

I could go on and on but truly this is not just a hotel, it is an experience. From arrival to departure it is a pleasure. Nothing is too much trouble. The attention to details and warm smiles wherever you go makes this a cut above almost anything you have experienced before. The rooms and amenities are top drawer and...

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Helpful?
1Thank NauticalVoyager
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear NauticalVoyager thank you so much for your five star review. Great to see you had a good time with us We hope to see you again soon. Warm regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: €245 - €515 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
61 questions
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Questions? Get answers from The Palace of the Lost City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room 845, excellent view yet close to the lobby.”
 of 5 bubbles C6497AZbens, 26 Mar 2017 | Read review
“Depends on choice. Lots of different choices.”
 of 5 bubbles RoxySouthAfrica, 21 Mar 2017 | Read review
“Room overlooking swimming pool”
 of 5 bubbles christinecO4721RL, 19 Mar 2017 | Read review
“Any room in the Palace would be great”
 of 5 bubbles 561dewaldm, 19 Mar 2017 | Read review
“Quiet floors, amazing views”
 of 5 bubbles Robin_Clare-Talbot, 15 Mar 2017 | Read review
5 of 5