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Protea Hotel by Marriott Kruger Gate

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Traveller (665)
Room & Suite (111)
Dining (61)
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Overview
  • Excellent46%
  • Very good38%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“viewing deck”(52 reviews)
“the river”(56 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
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Offers from Protea Hotel by Marriott Kruger Gate
Special Offer: Wander More. Save 30% OFF
Hotel packages
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Reviews (946)
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94
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11
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LanguageEnglish
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340
278
94
29
11
Show reviews that mention
All reviewsviewing deckthe riverbreakfast and dinnerbuffet stylesouth africastayed here for nightsreception areapacked breakfastgame reservestir fryopen airlarge hoteltour groupminute drivehotel groundsgame parktree house
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1 - 5 of 752 reviews
Reviewed 4 days ago

We had a blast, we rested, had an enjoyable sunset drink at the river, had a spa treatment & a very nice dinner at the lapa, we were refreshed after this weekend and reloaded our batteries for the weeks to comeMore

1  Thank guestg985
Response from Francois M, General Manager at Protea Hotel by Marriott Kruger GateResponded 3 days ago

Dear GUEST Thank you for choosing the Protea Hotel Kruger Gate for your recent travels to Skukuza. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes...More

Reviewed 1 week ago

As a Marriott Rewards gold member, I was able to book this otherwise expensive hotel for a small number of points (10,000). At that price, it was cheaper than renting a chalet in a Kruger rest camp. But I noticed that the paid rates were...More

1  Thank Dave's_reviews
Reviewed 1 week ago

I’ve been to this hotel many times. But as a world wide traveler ( last trip covered the whole of the USA) I see the shabbiness of this place. I guess it’s always been like this, but can’t help comparing how this hotel was twice...More

Thank Jedanna O
Response from Francois M, General Manager at Protea Hotel by Marriott Kruger GateResponded 1 week ago

Dear GUEST, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel By Marriott Kruger Gate. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen...More

Reviewed 2 weeks ago via mobile

We had a group booking for 3 nights and decided to fly directly from Johannesburg to Nelspruit and spend an extra night before the group arrived. However, we unknowingly booked ourselves in the Marriott in Hazyview. It was quickly sorted out and we were thankful...More

Thank Buks v
Response from Francois M, General Manager at Protea Hotel by Marriott Kruger GateResponded 2 weeks ago

Dear GUEST We are delighted to have been your chosen hotel during your recent stay in Skukuza. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Protea Hotel Kruger Gate and...More

Reviewed 2 weeks ago via mobile

There is just so much to explore in this out-of-Africa establishment. The rooms are basic but functional, good showers and lighting. The bed was comfortable and spacious. The mini-bar was small enough to accommodate drinks to use venturing into the park. The general surrounding requires...More

Thank Ndavhe
Response from Francois M, General Manager at Protea Hotel by Marriott Kruger GateResponded 2 weeks ago

Dear GUEST We are delighted to have been your chosen hotel during your recent stay in Skukuza. It was truly a pleasure to serve you. We appreciate your lovely feedback and are delighted to hear that you would have liked to stay with us for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free Internet
Room Service
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$197 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$197 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (665)
Room & Suite (111)
Dining (61)
Pool & Beach (14)
Family and Play Areas (14)
Business Centre & Event Rooms (3)
Questions & Answers
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Jedanna O
I see the General Manager of the Hotel has submitted a vague reply, stating this is an unusual problem?? The woman I spoke to at the front desk said that another guest also complained of the rooms being very dark, so it’s just me? No, I don’t think so. Don’t make out like it’s a small little problem with one complaint. There weren’t even any plates on the last day of our stay at breakfast. Never mind hot ones. We were eating off side plates. I’m sure I had lipstick on my eyes as I couldn’t see a dam thing to get dressed in the morning. If you’re the manager, I can see why there are problems. You rate my poor remarks about your hotel as lightly as a puff of air. This hotel sucks major, and I will never return to it while you run it. You don’t seem to GET the problems. Contact Granny Goose in Cape Town and get some decent Goose Down duvets and pillows. They are an investment, and you can write them off. Use at least 600 thread Egyptian Cotton. You are supposed to be a 4 star hotel. No porter was at the entrance when we arrived. No drinks available on arrival except water. Wow! THANKS. Big t.v’s don’t cost a vast fortune, so why were the t.v.’s in the rooms about 30 inch T.V.’s? Get lamps which are standing lamps at the dressing tables and the couch. It’s DARK, YOU CANT SEE TO READ OR DODD ANYTHING. YOUR ANSWER WAS INSUFFICUENT, DULL AND DEMEANING. NO, I WONT BE BACK. PROTEA NEED A NEW MANAGER.
9 July 2018|
AnswerShow all 2 answers
Response from AchimKlennert | Reviewed this property |
This reads like a long list of complaints mixed with promoting a certain franchise. I have not discovered the question.
0
Votes
LuvCrusin
23 June 2018|
AnswerShow all 7 answers
Response from Buks v | Reviewed this property |
Email and request information from reception. They are very helpful.
0
Votes
Room Tips
"The rooms are all the same, roll the dice. Plus this web site is so poor that I can’t rate service..."
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"Room excellent specially the ground floor. Hotel well equipped for people with disabilities and take special..."
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"If you are travelling as a family, look at the Chalets (sleep 6) rather than standard rooms."
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"Room with view of garden or pool is best."
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