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First, I tried to express my true disappointment privately to the owners of Elandela and requested a refund for one of the rooms we rented for one night. The owner accused me of making a threat and labeled my remarks as allegations. He did not...More
4 Thank AshleyLJ
Response from ElandelaManagement, Owner at Elandela Private Game ReserveResponded 20 August 2017
The truth of the matter is that you gave us an ultimatum to pay you or you will post a bad review! Quote from your e mail: “If you are not interested and are not amenable to compensating us for a very poor experience, I...More
Our experience was spoilt by the owner, Rocco and to some what his rude wife Yvonne. This review has been written because on pointing out the issue we had to Rocco at the time and on departing he has since denied any knowledge of it...More
3 Thank Chodecki
Response from YvonneGioia, Owner at Elandela Private Game ReserveResponded 11 August 2017
From management side we can reconfirm to you that we fully understand that lost luggage can ruin a holiday and therefore not only did we follow up telephonically but also personally went to the airport to enquire for you about your luggage. The cellphone charger...More
We stayed for 3 nights at the amazing Elandela reserve. The hospitality was great, very welcoming. The food and the accommodation were also top draw. We went on all of the game drives and were fortunate to see the white lions and rhino. Great place...More
Thank Neil S
Response from YvonneGioia, Owner at Elandela Private Game ReserveResponded 7 August 2017
Short and sweet but painting the bigger picture - thank you!
My rating and review is primarily based on the value for the price paid, which was quite hefty (~$700 per night) even by American standards. We stayed in Lakeview Honeymoon suites.
Pre-check in experience - Good
The owners were accommodating with our room request and...More
Response from YvonneGioia, Owner at Elandela Private Game ReserveResponded 3 August 2017
Thank you for your time spent on a good review. It is not uncommon to read in reviews that a minor complaint, such as your "sink" or basin complaint - mar a good rating. Sir, what we explained every time you complained about your clogged...More
Elandela is a beautiful setting, lake with hippos, gardens etc and the food was generally of a very high standard but unfortunately let down by a few aspects which were definitely not 4star. It is a long time since we have been offered powdered milk...More
1 Thank MarkFM60
Response from YvonneGioia, Owner at Elandela Private Game ReserveResponded 21 July 2017
Thank you for a great review! The researching potential guest want to read "Elandela is a beautiful setting, lake with hippos, gardens etc and the food was generally of a very high standard" and "The game viewing was good and trip to Kruger good value"....More
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Things to do
US$459 - US$766 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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South Africa >
Kruger National Park
Also Known As
Elandela Private Game Reserve Hotel Kruger National Park
Response from ElandelaManagement | Property representative |
Thank you - we have acknowledged your confirmed booking and e mailed upon charging your credit card a booking confirmation also describing all the included and excluded services you will receive with us. Thank you for the... More
Thank you - we have acknowledged your confirmed booking and e mailed upon charging your credit card a booking confirmation also describing all the included and excluded services you will receive with us. Thank you for the phone call on Sunday during which we discussed all your questions. We forwarded the original booking confirmation with the replies to your questions again - please let us know if it does not reach you again. See you soon!!
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"The large detached room at the end of the Lakeside lodge is great for privacy and seeing the animals"