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Fairmont Zimbali Resort

Traveller (737)
Room & Suite (134)
Pool & Beach (47)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Park View
HOTEL CLASS

Location

Full view
1,093Reviews
743Photos
14Q+A
100Room tips
Traveller rating
  • 460
  • 259
  • 177
  • 116
  • 81
Time of year
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Popular mentions
We were really looking forward to staying at this hotel. We weren’t disappointed by our room, which was very comfortable, views out to sea etc. Lovely swimming pool area. However, we were completely underwhelmed with the catering aspect. The indian restaurant was excellent,
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Response from FairmontZimbali, General Manager at Fairmont Zimbali Resort
Responded 4 days ago
Dear Judbetty, It is sad to read the conclusion of your review and we are sorry for your frustration caused while experiencing our food outlets. While we are happy to hear that you enjoyed the food at OSA, we apologize for your disappointment at the restaurant being unavailable to you for the rest of your stay. I would like to let you know that we have heard your concern and we will now be opening the restaurant 5 days a week. I am genuinely sorry for any frustration caused at our dining outlets, and apologize for not being able to assist you with results sooner. We appreciate your constructive criticism and our Dining Team will be reviewing the difficulties you faced at Ayoba! and Coral Tree so as to better serve you in the future. It is my hope that you will reconsider our hotel and stay with us again in the future so that we may impress you as we undergo improvements to provide our guests with memorable stays in every aspect. Kind Regards, Mike Jackson General Manager
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We mostly enjoyed our stay at this beautiful hotel! The beaches are spectacular, the surroundings absolutely peaceful and our room was spacious and clean. The hotel made a very nice effort with the turn down service, leaving rose petals most evenings - it was special since we
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Review collected in partnership with fairmont.com
Response from FairmontZimbali, General Manager at Fairmont Zimbali Resort
Responded 4 days ago
Dear Adventure49437172886, Firstly, we would like to congratulate you and your partner on your recent nuptials. We wish you years of happiness together and thank you for the honour of being your honeymoon destination. We fully appreciate your honest and fair review. We are delighted that the memorable moments you had at our hotel included the beauty of the property, the spectacular beaches and peaceful surroundings, the spacious clean rooms, the nightly turn down service with rose petals, the well-maintained pools and the well-situated restaurants! We are grateful to you for listing the areas of your stay which you thoroughly enjoyed. We are also grateful for your feedback regarding staff initiative and pricing. We are sorry to hear that your expectations were not met in these areas. Your points are important for us to note and to address within our teams. We will take your comments for action to ensure that we can improve as we move forward. We hope that you will be back to visit us again in the future! Whether for another special occasion, or to witness the positive improvement staying at the hotel, we would be delighted to host you again soon. Kind Regards, Mike Jackson General Manager
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I was utterly taken aback by the poor upkeep of the hotel and the rooms. There was scuffing on the walls, the rooms we bare and the decor looked overused. I booked 2 suites for my family and they did not have the rooms fully furnished with enough towels, washing cloths,
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Response from FairmontZimbali, General Manager at Fairmont Zimbali Resort
Responded 4 days ago
Dear NandiTravels, We are so sorry to hear that you left our hotel disappointed with your stay with us. Although we are constantly working on improving our service and offerings more and more, it is clear that in this case we fell short in accommodating your rooms with the standard items required. Albeit a lot of new staff, we would like to assure you that they are getting the training they need to provide the 5-star service for which we have been known for. I am sorry if you felt affected by any changeover of staff as this should not be presentable to you as the guest. We hope that you will reconsider staying with us in the future so that we can provide you with a memorable experience and show you that our hotel has evolved for the better! Kind Regards, Mark Jackson General Manager
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Location: excellent, although no direct access to the beach After booking an early check-in at a price of course, the room was not ready on arrival.. The spa experience was good, but spoilt by the clerk who couldnt find the voucher that was purchased online with the booking..
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Response from FairmontZimbali, General Manager at Fairmont Zimbali Resort
Responded 1 week ago
Dear SeetheWorldSoon786, We are appreciative of the time you took to share your feedback with us. Thank you. I am sorry that you did not have a pleasant stay at our hotel and for the various difficulties that you faced. This is certainly not in keeping with the Fairmont standard nor the experience we want our guests to have while staying with us. I am sincerely sorry for the miscommunication from our staff members and for any discomfort caused as a result. Thank you for bringing your concerns to our attention. We will definitely move forward in a more conscious effort of ensuring that all staff are up-to-date with information. We hope you can forgive us and come back again in the future for us to ensure you have a more memorable stay. Kind Regards, Mike Jackson General Manager
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+2
We would like to Thank Fairmont Zimbali resort Durban. A Special thank you to Opa and her team for excellent Customer Services and providing us a true 5* service! We will be recommending this hotel to our friends and family in the UK... once again thank you so much for our
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Response from FairmontZimbali, General Manager at Fairmont Zimbali Resort
Responded 1 week ago
Dear Mr and Mrs Jonker, It is an extreme pleasure to receive your review and to hear your positive feedback. We have a wonderful team and we thank you for your special mention of Opa and the Front Office staff. We will be sure to honour them with your praise! Thank you for taking the time to share your appreciation and thank you in advance for your high recommendation to your friends and family in the UK. We are grateful for your feedback and we hope that you will come to South Africa again soon to enjoy another memorable stay with us. Kind Regards, Mike Jackson General Manager
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All photosTravellerRoom & SuitePool & BeachDining
Cockroach in our room
Com binóculos era possível ver os golfinhos ao fundo.
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12345627
Do enjoy. It is very lush and beautiful there. Just watch out for service levels re: rooms service. Hope it's improved after reviews.
1 vote
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Hi MimieW, Best you call Fairmont Zimbali Hotel 1st because some parts are under construction and not accessible, service is questionable to my experience. FYI Kruger National Park is 9 hours drive from Zimbali, best you book yourself in one of the Sandton Hotels, then take the hour drive to Kruger. Check bookings com for the best deals. Best of luck regards, Shreck1
1 vote
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123
"Sea view, I would presume"
"Be selective when and where you go and eat, be early for breakfast."
"Rather don’t go"
"Sea facing rooms are awesome"
"Higher floors have a better sea view"
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12345620
PRICE RANGE
US$185 - US$444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont zimbali hotel ballito
LOCATION
South AfricaKwaZulu-NatalBallito
NUMBER OF ROOMS
154
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