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Protea Hotel by Marriott Durban Umhlanga

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Protea Hotel by Marriott Durban Umhlanga
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227 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Durban, South Africa
Reviewed 4 days ago NEW

The room is big and have a view on the Gateway Shopping Centre. The Breakfast I can really recommend. Really nice. The Gateway Shopping Centre is walking distance and there you have a shopping heaven. Good quality shopping.

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Helpful?
Thank 798joeyv
Reviewed 1 week ago

We were made to feel very welcome from when we stepped out of the lift to when we checked out. We were placed in the new wing of the hotel. The room was very pleasant. There is a very stylish bar in the hotel, however this does not serve dinner. There are lots of restaurants near by. Be aware there...

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Helpful?
Thank sarahw515
Tel Aviv, Israel
Reviewed 1 week ago via mobile

This hotel is very nice. The lobby looks very welcoming and nice. The breakfast is very good.... maybe the best breakfast i had in south africa. The rooms are a bit old and not well meinttened but still in good shape. Thank you protea. Oh yes i almost forget the loction is the best you can ask.

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Thank nir147852
Atlanta, Georgia
Reviewed 1 week ago

My wife and I stayed here for 2 nights. The hotel is conveniently located next to the Protea Mall and several restaurants. Our room was typical of a Marriott hotel room. It was very clean and we had a clear view of the ocean. The staff were very responsive. Check-in and check-out were a breeze. One evening we requested still...

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Thank Mark A
Reviewed 1 week ago via mobile

I was very impressed with the hotel. The decor and style of the hotel is very beachy yet classy. Loved our stay. Good service and a very comfortable room. Staff are very friendly just a little inattentive.

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Thank Inge H
Lusaka, Zambia
Reviewed 1 week ago

This hotel has a lot of positive points, none of them relating to service!! We stayed at this hotel for a week over New Year. The décor of the hotel is lovely and all is new, it is decorated in a nautical theme. The rooms are very spacious and very nicely decorated. The bathrooms have a good size bath and...

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Helpful?
Thank ElleVee288
ProteaHotelUmhlanga, Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear ElleVee288 Thank you for taking time to post a review following your recent stay. I do apologize for the housekeeping department not meeting or exceeding your needs and we have passed your comments to the head of department to review with the TEAM so this becomes an isolated issue. We hope to see you soon in the not too...

Reviewed 2 weeks ago via mobile

Pleasant stay and they accomodated an early check in. Clean rooms with a lovely ocean view. Rooms have a bath as well as shower. Tastefully decorated rooms. Within walking distance to the ocean and restaurants

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Thank Vanessa C
Reviewed 2 weeks ago via mobile

This hotel is very decent with regards to its placement, being within walking distance of the beach and very close to decent restaurants however the staff members, particularly the receptionists, are rather supercilious. They had the effrontery to question our integrity and constantly watched us as if we were doing something wrong. The receptionist who checked us in judged us...

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Helpful?
Thank cameronl767
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Cameronl767 I am pleased that you enjoyed our beautiful location as well as the lovely beach and restaurants that uMhlanga is proud to offer. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. Please rest assured that your comments have been shared with the team in...

Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

Check in was delayed by almost an hour. Room was modern with comfortable beds. All pillows smelt like old sweat and had to request to be changed. Bathroom was clean however the toilet too close to the bath. Carpet was dirty. Pool can hardly fit 5adults and situated in the 'old building' with odd layout. Staff very friendly. Hotel does...

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Helpful?
Thank SaprtanMBR
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear SaprtanMBR I am pleased to hear that you experienced our new rooms and enjoyed the comfortable beds we have to offer. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting or exceeding your expectations. We...

Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

the hotel is beautiful but i was not impressed with the service. i requested two twin beds and they gave us one bed and a sleeper couch which was hard as a rock(very uncomfortable). if u ask for the iron and an ironing board you wait forever. i was not happy with the service the room was very spacious and...

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Helpful?
Thank silindilec
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Silindilec Thank you for taking the time to share your recent experience at the Protea Hotel Durban Umhlanga with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
This 3-star paradise hotel is your gateway to golden beaches, lush surroundings and the exhilaration of holidaying in an idyllic part of South Africa. If you want stunning views overlooking the KwaZulu-Natal coast, look no further than Protea Hotel Durban Umhlanga. Centrally located in the heart of uMhlanga Rocks, the hotel is 18 km from King Shaka International Airport and conveniently situated minutes from the protected beach and 10 minutes from Durban. The hotel offers friendly service, comfortable accommodations, along with a relaxing rooftop sun deck and plunge pool. Most of the hotel's 250 modern rooms feature breath-taking sea views, and are all elegantly and stylishly furnished. Enjoy a choice between 120 Semi self-catering facilities which include a microwave, fridge, cutlery, crockery and tea/coffee-making facilities. We've expanded in October 2016 with a brand new 15-floor tower! In addition to a new reception area and lobby, the project has added an extra 130 bedrooms for your convenience. The Lighthouse Breakfast Restaurant & Bar is situated on the ground floor, adjacent to the reception hall, and offers delicious breakfasts. The restaurant seats 146 guests and is open from 06:30 to 10:30. The bar is open from 14:00 to 23:00. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Umhlanga

Address: corner Lighthouse & Chartwell Drive | Protea Mall, Umhlanga Rocks 4320, South Africa (Formerly Protea Hotel Durban Umhlanga)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: €80 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Durban Umhlanga 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hotel Umhlanga
Protea Hotel Umhlanga Rocks
Protea Umhlanga
Hotel Style:
#5 On the Beach Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Umhlanga staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Durban Umhlanga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Bed and Breakfast, the breakfast is really good.”
 of 5 bubbles 798joeyv, 14 Jan 2017 | Read review
“For a good ocean view room, request higher floors.”
 of 5 bubbles 301marka, 8 Jan 2017 | Read review
“Ask to be put in the new tower with the refurbished rooms.”
 of 5 bubbles ElleVee288, 5 Jan 2017 | Read review
“Ask for a room with a view in the new section”
 of 5 bubbles faiek, 13 Dec 2016 | Read review
“High floor gets fresher air and better view”
 of 5 bubbles T4199SYpauld, 24 Nov 2016 | Read review
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