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AHA Gateway Hotel

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AHA Gateway Hotel
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281 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Paulpietersburg
Reviewed 13 January 2017

The room and service of the hotel was great. The rooms are very spacious. Everything was clean and they were very professional. The breakfast was amazing! Excellent location for when you want to do some shopping in Gateway.

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Helpful?
Thank berndk253
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear berndk253 Thank you for the wonderful review. We continually strive for service excellence and are pleased we get it right more often than not, We look forward to your next visit, Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 11 January 2017

The hotel is idealky located, close to the gateway shopping mall and the wave house waterpark. The hotel is very nice and the rooms spacious and comfortable. The checking in and out was a bit frustrating as itbtook some time and I had to pay an extra amount in addition to what i paid. Overall is a nice hotel.

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Thank Theodore L N
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Theodore L N, Thank you for the wonderful feedback. We continually strive for service excellence and are pleased when we get the responses like this to show that our efforts are noted. We look forward to your next visit. Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 9 January 2017

This Hotel is ideally situated next to gateway shopping center, and is only a short drive to the beach. Also the Breakfast was good, would recommend to couples or business travelers. I staff were friendly as well...

Review collected in partnership with this hotel
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Thank mbT8137BH
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear mbT8137BH Thank you for the wonderful review, We are pleased that our dedication to service excellence is recognised, we look forward to your next visit. Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 9 January 2017

Excellent service and hotel is conveniently located near shopping mall and beaches. Friendly staff and willing to assist with all requirements. Admin staff also very knowledgeable of the area and good guides to places to visit.

Review collected in partnership with this hotel
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Helpful?
Thank Sassi V
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Sassi V, Thank you do much for the positive feedback, we continually strive for service excellence and are pleased that this is recognised. We look forward to your next visit. Kind Regards Jerod General Manager

Western Cape, South Africa
Reviewed 31 December 2016

Hotel provides clean room, and service is no poor. breakfast has a small selection. The hotel is conveniently situated next to Gateway Mall, giving one access to a range of restaurants and shops, There is safe walking access too this mall. The pool area did not wow me.

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Thank JAL047
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear JAL047 Thank you for sharing your experience on tripadvisor, we apologise that you did not enjoy the stay but assure you that we continually strive for service excellence, and do get it right more often than not. We trust this wont deter you from returning, Kind regards Jerod General Manager

Bethlehem, South Africa
Reviewed 28 December 2016

The Hotel is situated in a very descent area, the place itself is clean and the staff (Muzi/Bongi) and other members they have a human behaviour. The Batho Pele Principle they really considered. Receptionist, waiters, management behaviour is perfect. Guys keep it the good work. Congratulations with the job you did. Wish all a prosperous new year. God bless you...

Review collected in partnership with this hotel
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Thank jbm718
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear jbm718 Thank you so much for the wonderful feedback, we continue striving for service excellence and are appreciative that this is recognised. Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 28 December 2016 via mobile

Stayed here for three nights in December. Rooms are large. We did not have to wait long to be seated at breakfast even though we visited during peak season. Easy access to Gateway shopping centre. The last time I stayed here was about two years ago. The hotel is looking a bit dated. Our room balcony looked as though it...

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1Thank AtsIsm
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear AtsIsm Thank you for the feedback, we have had a very busy year and have not been able to complete our internal maintenance care program, but will be completing it this year. We apologise if it may have affected your experience. The rooms and amenities will be in pristine condition within 2017 Kind regards Jerod General Manager

Johannesburg, South Africa
Reviewed 22 December 2016 via mobile

Really guys don't just chase money,do better with the cleaning,do better with the Breakfast,again some places left open,Wow not nice to see,just hope and pray that the kitchen looks better. If you are on a tight budget the maybe we should not stay here again,it was our 4 th time and things we pointed out on the first round still...

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Thank coen_12
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Mr Stickling, Thank you for processing your experience on Tripadvisor, we apologise for any inconvenience, and are disappointed that we have not met with your expectation, we have received your reviews on our internal portal as well as booking.com, and do not take the comments lightly. We have requested that you share more detail with us, and furthermore, would...

Durban, South Africa
Reviewed 19 December 2016

The hotel staff are extremely friendly and helpful. The rooms are spacious and clean. The food was very tasty and of good quality. This was by far one of the best hotel experiences I have had. Look forward to visiting the hotel again.

Review collected in partnership with this hotel
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Thank reeshak2016
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear reeshak2016, Thank you for the wonderful appraisal, our aim is to provide exceptional service and it is pleasing to see responses that we are getting it right more often than not. We look forward to your next visit. Kind Regards Jerod General Manager

Reviewed 16 December 2016 via mobile

I stayed at the hotel for two nights. The staff were all very friendly and professional. The rooms are well laid out with a modern, minimalist flavour. The bathroom is separated from the bedroom by a wide pillar that has a floor to ceiling mirror on the bedroom side and a mirror in front of the basin on the bathroom...

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Helpful?
Thank Claire C
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Claire C, Thank you so much for the wonderful feedback and review, we are so appreciative of your patronage and look forward to your visit next month. Kind Regards Jerod General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about AHA Gateway Hotel

Address: corner Centenary Boulevard & Twilight Drive | Gateway, Umhlanga Rocks 4321, South Africa (Formerly Three Cities Gateway Hotel)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: €86 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AHA Gateway Hotel 3*
Number of rooms: 146
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Hotel Style:
#6 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from AHA Gateway Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is focused on being green and environmentally friendly. Thumbs up.”
 of 5 bubbles Fleelance, 23 Mar 2017 | Read review
“Clean the bathrooms and reduce the odour of the cleaning detergents. ”
 of 5 bubbles dhanilm2017, 22 Mar 2017 | Read review
“Don't get a room facing Gateway Mall because if there is a live concert during the day all the noise will come to your room. ”
 of 5 bubbles napoleonm311, 20 Mar 2017 | Read review
“excellent layout”
 of 5 bubbles 568se, 1 Mar 2017 | Read review
“I forgot my diary in my room ”
 of 5 bubbles nakekelom, 28 Feb 2017 | Read review
5 of 5