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07/05/2017 08/05/2017
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    Hilton Durban

    12 - 14 Walnut Road, Durban 4001, South Africa
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$19 US$179*US$160*View Deal
    US$171*View Deal
    US$172*View Deal
    Traveller (228)
    Room & Suite (134)
    Dining (51)
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    Overview

    • Excellent37%
    • Very good32%
    • Average16%
    • Poor6%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from Hilton Durban
    Special Offer: The Suite Life
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    May 7 May 8
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,341)
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    1 - 5 of 1,341 reviews

    Reviewed yesterday

    Check-in was slow. The room was spacious. Wi-fi was not working in the room. Out of six nights we spend at the hotel we had a problem with towels for four nights. On one night we got the towels at around 22H00 while we reported...More

    Thank MsimangaMR
    Hotel's Favourite
    Reviewed 3 weeks ago

    I booked the hotel via booking.com ecause of the reputation of the brand and because it has a nice pool according to the pictures and was in direct contact with the hotel afterwards to book the airport transfer. When I had paid the supplement for...More

    Thank Rainer F
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guests Thank you for taking the time to tell us about your experience at the Hilton Durban. While we appreciate your kind regards toward the level of service provided by our team, it is regrettable to learn that you may have not fully...More

    Reviewed 5 days ago

    My entire family loved it and we would highly recommend anyone staying at the Hilton Hotel in Durban. The Hotel catered for us being vegetarian with no egg and the meals were delicious and well thought out. Thank you for attending to our needs!More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank trishaanag
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guest I would like to thank you for choosing Hilton Durban and for sharing your comment with us. We are happy to see that you have thoroughly enjoyed your stay with us and found the breakfast, facilities, room and service to your satisfaction....More

    Reviewed 5 days ago

    My family and I had the best weekend everything was up to date friendly staff and helpful with all requests added bonus was lounge access complimentary snacks n drinks all day long will definitely recommend hilton

    Review collected in partnership with Hilton Hotels & Resorts
    Thank fahimaa2017
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Yours sincerely Markus

    Reviewed 5 days ago

    The care and service was EXCELLENT. Staff were extremely courteous and friendly - living up to the brand standard. Service at breakfast was the best ever had in South Africa. We felt very comfortable and assured at all times. We will have no hesitation in...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank pungiel
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guest I appreciate your positive feedback about your recent stay at Hilton Durban. We do take pride in serving all our guests’ needs the best way we can and really great that you will recommend to your friends and family. We look forward...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$97 - US$256 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Durban
    • #9 Business Hotel in Durban
    Photos
    Traveller (228)
    Room & Suite (134)
    Dining (51)
    Pool & Beach (14)
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    Questions & AnswersAsk a question
    Mohammed H
    I have been seriously considering staying at Hilton, but honestly there is a huge amount of weak and terrible comments that has scared the hell out of me!! Being a five star establishment I was expecting far more positive feedback, my biggest concern is the refurbishment that is taking place and I assume this will continue till next year? Another concern is repetitive mistakes noted and the same old response from management ' We regret or we sorry' I personally hate apologies as it does not resolve the problem. How can you assure me that I will receive what is expected from a 5 star establishment and what You pride yourself in as Hilton? I am asking this as I said.. please do not even think I will accept a pathetic apology
    26 October 2016|
    Answer
    Response from MarkusMFritz | Property representative |
    Dear Mohammed, thank you for the question and to answer your questions we are still mid way in our full hotel refurbishment project that will continue into 2018 which is much needed in our hotel since it opening in 1997. I... More
    2
    Votes
    mkuboldi
    Are all the rooms non-smoking?
    17 August 2016|
    Answer
    Response from MarkusMFritz | Property representative |
    Dear Mkuboldi. We have 16 guestroom floors and we currently have 2 floors dedicated to smokers only. 1 on the Executive Level (15th Floor) and 1 on Guestroom floors (2nd Floor). Regards
    0
    Votes
    mkuboldi
    how far are you from the airport and do you provide shuttles?
    17 August 2016|
    Answer
    Response from MarkusMFritz | Property representative |
    Hi Mkubodi, we are approx. 37km from King Shaka International Airport (40 minutes drive) and we do have a transfer company - Unicabs that operates from our hotel. Toyota Avanza type vehicle R450 one way or a BMW 5 series... More
    0
    Votes
    Room Tips
    "request sea facing room."
    Read review
    "Choose another hotel."
    Read review
    "Ask for a refurbished room."
    Read review
    "Ask for a renovated room."
    Read review