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Hilton Durban

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Hilton Durban
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1,295 Reviews from our TripAdvisor Community

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Showing 1,205: English reviews
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UMKOMAAS, South Africa
Reviewed yesterday NEW

I wish to extend my sincere and heartfelt appreciation to the staff within the Hilton Hotel. All too often, some other Hotels are criticised for non delivery and potrayed as being grossly inefficient. We had the experience of dealing with your efficient staff, perserverance and compassion displayed on them. Your staff has been overwhelming. They remained focussed and confident that...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nosiphom826
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We stayed here while my wife was working a convention at the Center right next door. We were very impressed by the welcoming, friendly nature of all employees whom we came into contact with. The food at the buffet and in the Big Easy was also outstanding. The staff at the breakfast and evening buffet were most accommodating and really...

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1Thank DougS51
About Hotel's Favourite Review
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thanks for letting us know of your stay! It sounds like you and the family had a great time exploring the hotel and enjoying our facilities. I apologize for the service from the housekeeping team and have addressed this with our Executive Housekeeper. We hope to welcome you again soon. Yours sincerely Markus

Cape Town, South Africa
Reviewed 2 days ago NEW

The experience was very pleasant. Being the first stay, the arrival and admission was made very pleasant and friendly. When the iron tripped the plugs in the room, my pants and shirt was ironed with no charge, that was a very personal touch for me

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank s0l0mzin
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for staying at the Hilton Durban and taking a moment to share you feedback on your stay with other travelers. Our team takes great pride in your feedback and all your comments. We really appreciate all feedback as it allows us to identify areas in which we can improve. I have shared your...

London, United Kingdom
Reviewed 3 days ago NEW

This was a nice hotel, nice communal areas, good bar and restaurant. Food was nice. The only problem is the location as we were told by locals and by staff to take taxis everywhere and we could not even walk to the beach.

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Helpful?
Thank katibel2000
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest We would like to take this opportunity to thank you for posting your recent review on TripAdvisor regarding your overall experience during your recent visit to Hilton Durban. From your feedback I realize that you were not made aware of our central location next door to International Convention Centre and 1 mile from the beach. Thank you...

Reviewed 3 days ago NEWvia mobile

Superb, Big Rooms, state of the art. Good value for money, Hilton Durban is nicely positioned and closer to the beach. Had a fabulous time with the children. A delux room was big enough for family and we had fun and fond memories.

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Helpful?
Thank Tshepo Moffat S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and are delighted to hear of your experience. From the location to the level of service it sounds like you had a wonderful time in Durban with your family. We can't wait to have the chance to welcome you again soon. Yours sincerely Markus

Cape Town, South Africa
Reviewed 4 days ago NEW

I have stayed at this hotel on a number of occasions and remain surprised at the real friendly welcome always received. It seems a struggle to secure a smoking room and even when calling ahead things seem to go amiss. The rooms are undergoing refurbishment, I stayed in one of the remodled rooms, they were always a delight and are...

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Helpful?
Thank 896geoffreys
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to thank you very much for taking the time to share your experiences. Good to see that you were satisfied with our service team. Our hotel is nearly 20 years old in August this year and we continuously renovate all areas, for example the new Business Lounge and Hotel Restaurant are the latest projects....

johannesburg, South Africa
Reviewed 5 days ago NEW

My family and I enjoyed our stay at Hilton Durban Hotel. The stuff made us feel at home and we would love to go back again. We will recommend the hotel to anyone going to Durban and we would like to thank all the stuff and management of the Hotel. Great experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank melfordm
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and are delighted to hear of your experience. From the location to the level of service it sounds like you had a wonderful time in Durban. We can't wait to have the chance to welcome you again soon. Yours sincerely Markus

Durban, South Africa
Reviewed 1 week ago

Accomodation is excellant, service is of the highest levels. Breakfast and Dinners are always awesome at Rainbow Terrace, always enjoy my stays and visits. Will definitely stay again, everything from patronage, service, quality of rooms and food is brilliant

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Helpful?
Thank ShanthaP10
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest First I would like to thank you, for choosing the Hilton Durban for your stay in Durban. Also thank you for taking your time, and sharing your recent experiences with us. I am delighted to hear that you enjoyed our hotel’s facilities, rooms and restaurants. Moreover it is great for me to be informed that you were...

Warsaw, Poland
Reviewed 1 week ago

the hotel is located around 15 minutes on foot from the main promenade and beach in Durban, offers great rooms with a view-we were upgraded, breakfasts are varied, rich and very tasty, great place to stay while in Durban

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Helpful?
Thank Piotr M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking your time to describe your impressions after staying at Hilton Durban. We are happy to read you enjoyed your stay with us. As you already mentioned, the hotel is indeed located just down the road from the beach and great newly refurbished rooms. We are pleased to read you enjoyed your breakfast. We...

Pretoria, South Africa
Reviewed 2 weeks ago

The service received from the reception staff was excellent at both check in and check out. The service from the restaurant staff was also good but the breakfast itself was had limited options and no gluten free options. Over and above that my Polar heart rate monitor and make up were stolen from my luggage.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank zamokuhlewendym
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for letting us know of your experience while at our hotel. I certainly understand that the service challenges you experienced were both a disappointment and inconvenience on your visit. Our hotel is going through a renovation period of our restaurant and lower level rooms and I apologize for this. We are working diligently to alleviate...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: €85 - €225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline and Hilton EMEA so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Durban staff and other travellers.
7 questions
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See all questions (7)

Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room.”
 of 5 bubbles 896geoffreys, 18 Feb 2017 | Read review
“Ask for a renovated room.”
 of 5 bubbles rosaposer165, 13 Jan 2017 | Read review
“Ask for higher floors.”
 of 5 bubbles 85smangelek, 8 Jan 2017 | Read review
“Request a high floor, away from the elevators. Don't bother with executive rooms unless it is a free upgrade.”
 of 5 bubbles Yuvan29, 31 Dec 2016 | Read review
“Higher level rooms have wind noise through the windows. Ocean view rooms add some glamour to the room.”
 of 5 bubbles rockdoctor111, 28 Dec 2016 | Read review
5 of 5