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InterContinental Johannesburg Sandton Towers

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InterContinental Johannesburg Sandton Towers
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569 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Johannesburg Sandton Towers
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Showing 503: English reviews
Stellenbosch
Reviewed 4 weeks ago via mobile

I am shocked at the service , this is no longer a 5 star hotel From the less than efficient duty manager to the absolutely very badly trained waiters I was so disappointed as this was our go to hotel in JHB The breakfast was shocking

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Helpful?
Thank Craig K
Management response:

Dear Craig, I am so sorry you had a terrible experience during your recent stay with us. I assure you, this is not the standard we strive for. I would like to investigate the matter further if you could kindly contact me directly. In the meantime, please accept my sincere apology and do hope to hear from you soonest. Kind...

Pune, India
Reviewed 4 weeks ago

Visited Jo'burg on official visit for projects. Stayed there for 15 days. It was wonderful experience. Food was good. Staff were very supportive. Will highly recommend for anyone visiting Jo'burg. Santon mall is connected from the hotel directly, so you don't need to step out. Safe.

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Helpful?
Thank InderSS
Management response:

Dear InderSS, Thank you very much for taking the time to share your memorable experience. I am delighted the staff made your long stay a comfortable one. I look forward to welcome you back. Kind Regards, Yvette Enslin Deputy General Manager

Auckland, New Zealand
Reviewed 19 January 2017

The location is outstanding- directly adjacent the huge Sandton City Shopping Mall and Mandela Square, connected by a skybridge. The club rooms are very spacious, and the "corner" club rooms even larger than the standard club rooms and accommodated an extra bed for our daughter without feeling cramped at all, and also had space for the usual minibar and workdesk....

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Helpful?
Thank richard_s_NZ
Management response:

Dear Richard, Thank you for your wonderful feedback and detailed description of your experience. I am delighted you had an enjoyable stay with us and most of all that we are your preferred hotel when you travel for your annual visits. I do look forward to welcome you back. Kind Regards, Yvette Enslin Deputy General Manager

Stockholm, Sweden
Reviewed 18 January 2017 via mobile

Styed here for two nights in december. Great hotel and really nice room. As a club member I had a room on the exec floor which may color my view. However, the hotel seemed well run, clean and service was excellent. Staff friendly and relaxed. Pool small but really nice and quiet. Rooms not huge but nicely decorated with a...

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Helpful?
Thank Torgny K
Management response:

Dear Torgny, Thank you for taking the time to share your great feedback. Pleas accept my apologies for the delay in your food delivery and rest assure I am looking into the matter as this is not our service standard we strive to provide. I look forward to welcome you back in the near future. Kind Regards, Yvette Enslin Deputy...

Reviewed 12 January 2017

Everything worked well, personnel was helpful, the atmosphere was good, etc. A typical example of a good hotel, without un-neccessary luxury parts, to a reasonable price. I could recommend it to anyone.

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Helpful?
Thank Lennart A
Management response:

Dear Lennart, Thank you very for your feedback and recommendation. I am delighted that you enjoyed your stay with us and do hope to welcome you back in the near future. Kind Regards, Yvette Enslin Deputy General Manager

Fishers, Indiana
Reviewed 9 January 2017

We planned a 2 day rest between arriving on our light to Joburg from London before departing on the Blue Train to Cape Town. We told our travel agent, Bianca of Icon Expeditions, that we had a ton of IHG points to use. She recommended that we stay at the Intercontinental Sandton Towers because it is a more restful place...

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Helpful?
Thank DMJA21
Management response:

Dear DMJA21, Thank you for your feedback and happy we lived up to your expectations. Trust you will have an enjoyable time in South Africa and I look forward to welcome you back. Thank you for being an IHG loyalty Member. Kind Regards, Yvette Enslin Deputy General Manager

Hanoi, Vietnam
Reviewed 9 January 2017 via mobile

This is a decent IC that is well positioned in the middle of Sandton and next to Nelson Mandela Square. The restaurant options are limited with a single venue. The club floor is really an alcove on the top floor corridor and so I don't use it. It's the staff that make this place. Without them, the score would be...

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Helpful?
Thank The Z
Management response:

Dear Valued Guest, Thank you very much for your feedback and I am delighted the staff made your stay a pleasant one. I will pass your good comment of the staff on to the team. We look forward to welcome you back. Kind Regards, Yvette Enslin Deputy General Manager

Reviewed 8 January 2017 via mobile

This hotel is a great example of getting the key basic hospitality services absolutely right. Front desk staff were professional, efficient, and polite. Rooms at this property are significantly better in both size, condition, and amenities when compared to the competition in the immediate area. Internet access at this property is excellent. Download speeds of 80 Mbps and upload speeds...

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Helpful?
Thank Dan C
Kaliq E, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review

Thank you for your posting on TripAdvisor. The team and I are glad that you enjoyed the facilities. Your postive comments will be passed onto the team and your constructive comments regarding the club floor has been noted. Look forward to your next visit. Regards

Norfolk, Virginia
Reviewed 30 December 2016

This was my honeymoon trip and it was amazing! The mall had several restaurants that had very great food and a good variety in shopping. As for the hotel, it was very clean and quite for my wife and I- we had no problems and the staff were very helpful. They organized tours for us and even set up other...

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Helpful?
Thank Munachi
Management response:

Dear Nwosugo, Thank you for your wonderful feedback! I am delighted that you enjoyed your Honeymoon with us and that we made it a memorable stay for you and your wife. I hope to welcome you back in the near future and will be great to have you back for your anniversary. Kind Regards, Yvette Enslin Deputy General Manager

Milton Keynes, United Kingdom
Reviewed 23 December 2016 via mobile

I only stayed here because it was convenient for the office. However I am so pleased that the office was conveniently placed. Please note that I didn't say that the hotel was so conveniently placed. If I was important enough I would move the office closer to the hotel. From the time just before you walk in the door, nothing...

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Helpful?
Thank Thomas B
Management response:

Dear Thomas, Thank you for posting you great experience during your recent visit with us. I am happy to know you enjoyed your stay and that you will return for your future visits. I look forward to welcome you back. Kind Regards, Yvette Enslin Deputy General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business of leisure. ... more   less 

Additional Information about InterContinental Johannesburg Sandton Towers

Address: Corner Maude & Fifth Streets, Sandton 2146, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Price Range: €194 - €387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Johannesburg Sandton Towers 5*
Number of rooms: 231
Reservation Options:
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Also Known As:
Intercontinental Johannesburg Sandton Towers Hotel Sandton
Intercontinental Johannesburg Sandton Hotel
Intercontinental Sandton
InterContinental Johannesburg Sandton Towers Greater Johannesburg, South Africa
Hotel Style:
#2 Business Hotel in Sandton
#3 Spa Hotel in Sandton
#5 Luxury Hotel in Sandton
#7 Romantic Hotel in Sandton
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Johannesburg Sandton Towers staff and other travellers.
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Questions? Get answers from InterContinental Johannesburg Sandton Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher levels look over the adjoining buildings which interfere with the views of a lower room”
 of 5 bubbles pjgriffiths10, 5 Feb 2017 | Read review
“The Atrium layout results in some rooms being far from the elevators; the internet service is some rooms is much better than in others.”
 of 5 bubbles LarryL764, 4 Feb 2017 | Read review
“Highest floors to enjoy the view, and if possible the corner rooms (suites).”
 of 5 bubbles 206erikm, 1 Feb 2017 | Read review
“Outstanding experience....”
 of 5 bubbles InderSS, 26 Jan 2017 | Read review
“Corner club rooms are larger than standard club”
 of 5 bubbles richard_s_NZ, 19 Jan 2017 | Read review
5 of 5