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24/12/2017 25/12/2017
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    Protea Hotel Pretoria Hatfield

    1141 Burnett Street, Pretoria 0083, South Africa
    Hotel website
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    24/12/2017 25/12/2017
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    Traveller (43)
    Room & Suite (30)
    Dining (14)
    • Excellent20%
    • Very good33%
    • Average31%
    • Poor11%
    • Terrible5%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Multilingual Staff
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Shuttle Bus Service
    3.0 Star Hotel
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    Offers from Protea Hotel Pretoria Hatfield
    Special Offer: Summer Advance Purchase
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (138)
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    1 - 5 of 127 reviews

    Reviewed 3 days ago

    Housekeeping is not up to standard for a Protea Hotel. 1. Requested an non-smoking room but room smelled of smoke of previous guest. 2. First morning they cleaned they broke the curtain rail and did not fix it left it broken when we want to...More

    Thank VusiAnita
    Response from PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria HatfieldResponded 2 days ago

    Dear VusiAnita, Thank you for taking the time to share your honest feedback regarding your recent stay. I would like to thank you for taking my call regarding your feedback. As mentioned, we are going to do a full investigation into what happened from our...More

    Reviewed 1 week ago

    Stayed 2 nights. Location is reasonable. They were doing some renovations. The 2nd night came across some very drunk people(fall over drunk) in hotel car park upstairs. A bit worrying at 8pm. Hotel had a launch of the restayrant with loud music. Not comfortable at...More

    Thank Marc W
    Response from PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria HatfieldResponded 1 week ago

    Dear Marc W, Thank you for taking the time to share your experience regarding your recent stay with us. We appreciate the detailed feedback as it assists us in knowing the areas we can improve on and also the areas we are doing well in....More

    Reviewed 3 weeks ago via mobile

    Service incredibly slow, when we complained there was no apology only that it was because of the Ravioli was not ready. Which when it did arrive was over cooked. The waiter then tried to clear my plate away when I was still eating from the...More

    Thank samituna
    Response from PH-Hatfield, General Manager at Protea Hotel Pretoria HatfieldResponded 3 weeks ago

    Dear Samituna Thank you for the review, we will investigate this incident to ensure this never happens again. We truly hope that you will reconsider staying with us again in the future when your travels brings you back to Pretoria Kind Regards Pieter Blackie General...More

    Reviewed 3 weeks ago

    This hotel is in a good location, but we were disappointed to not be able to have Wifi (either in the room nor in the lobby), to find Noisy work in the restaurant at lunchtime, that the swimmingpool was very very small..More

    Thank sophiewoltz
    Response from PH-Hatfield, General Manager at Protea Hotel Pretoria HatfieldResponded 3 weeks ago

    Dear Sophie Thank you for taking the time to leave feedback regarding your stay with us. Please accept our apologies for the Wi-Fi not functioning optimally, we will look into this as we are doing major renovations to the hotel to improve not only the...More

    Reviewed 4 November 2017

    I arrived here late at night after a massive drive and was just grateful to have somewhere to rest. Parking was difficult, but I gather this is due to a temporary revamp of their parking level. The woman at check-in was polite and helpful, and...More

    Thank CWrightMedia
    Response from PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria HatfieldResponded 6 November 2017

    Dear CWrightMedia, Thank you for your honest feedback regarding tour recent stay with us. While it was an honour having you as our GUEST, I am disappointed regarding the areas you feel we did not exceed your expectations. I would like to apologise for the...More

    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Shuttle Bus Service
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$53 - US$93 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 119
    • Reservation Options
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    • Location
    • South Africa >
    • Gauteng >
    • Pretoria
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    Traveller (43)
    Room & Suite (30)
    Dining (14)
    Pool & Beach (5)
    Hotel & Grounds (20)
    Bathroom (10)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    Viyuyi M
    10 February 2017|
    Response from 965stuartr | Reviewed this property |
    27 November 2016|
    Response from Marie_Holdy | Reviewed this property |
    No, they only supply a kettle to boil water with tea and coffee provided. There was nothing else in my room. Not even a fridge.
    27 November 2016|
    AnswerShow all 3 answers
    Response from Boerseun111 | Reviewed this property |
    no they dont have
    Room Tips
    "Quiet room"
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    "Avoid the 3rd floor next to the dining area"
    Read review
    "rooms at the far end are quite."
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    "Rooms on the upper floors are quieter as they are far from the noise on the busy street."
    Read review
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