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Sheraton Pretoria Hotel

530 reviews
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Traveller (209)
Room & Suite (47)
Pool & Beach (10)
Overview
  • Excellent28%
  • Very good41%
  • Average20%
  • Poor8%
  • Terrible3%
Travellers talk about
“union buildings”(103 reviews)
“club floor”(15 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (530)Write a Review
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All reviewsunion buildingsclub floorthe executive loungeblue trainroom rateexcellent hotelroom serviceroom was largecape townrovos railexcellent serviceone night staysouth africabusinessgymdoormancapital
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121 - 125 of 452 reviews
Reviewed 3 June 2016 via mobile

Most importantly: good service & clean rooms with comfortable beds. Great views to the union building, good breakfast, lumch and dinner. Nice hotel bar with good selection of drinks, although the opening hours are somewhat disappointing. Recommended to stay here.More

1  Thank Michael W
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 6 June 2016

Dear Michael W, Thank you for your wonderful feedback we received through the TripAdvisor website. We are pleased to hear that you enjoyed your stay in our property; especially the view, the room and its comfort as well as all meals. Your comment about opening...More

Reviewed 1 June 2016 via mobile

Very nice hotel, impressive lobby, very clean but oh so inefficient.... But that is for me the beauty of visiting Africa. You know that 20 minutes become 1h20 minutes and if you don't manage it by expectations, you are likely to become very frustrated. In...More

Thank FClaessen
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 6 June 2016

Dear FClaessen, Thank you for sharing your view of the hotel and experience online. It's great to read that the friendliness of our associates made up for the slow service you encountered at times. Commending our property is highly appreciated and we hope to welcome...More

Reviewed 21 May 2016

I would highly recommend this hotel if staying in Pretoria. It's centrally located and the rooms boast great views of the Union Buildings and gardens. The staff are very attentive and went out of their way to make our stay comfortable and enjoyable. We checked...More

Thank Serena C
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 24 May 2016

Thank you very much for sharing your wonderful experience online. It's always great to receive such positive feedback and commending our associates for their customer care is highly appreciated. I'm happy to hear that your last minute request for a conference room, the single beds...More

Reviewed 18 May 2016

To whom this may concern; I already placed this complaint with Starwood Hotels - KMM76678760V6893LOKM. We made our booking with Sheraton Pretoria 3 weeks ago, confirming our booking 2 days prior to our arrival. We were assured that we can check in at 13h00 seeing...More

Thank Tanyab001
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 20 May 2016

Dear Tanyab001, Your experience at our property is of great concern to us and I would like to express our sincerest apology for what has happened to your daughter, for the anguish and pain it must have caused. All your concerns have been addressed with...More

Reviewed 17 May 2016

Room with a view. Great room on the 5th floor with a view of the Union Buildings. Very comfortable. Staff were very helpful and went out of their way to make special arrangements for the evening. Special welcome package included in the room, was unexpected...More

Thank JuanitaC_2013
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 20 May 2016

Dear JuanitaC_2013, Receiving such wonderful feedback is always appreciated. Customer care is very important to us and I'm happy to see that we've succeeded and that you had a great room facing the Union Buildings. The special welcome package is just another way of saying...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$87 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$87 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (209)
Room & Suite (47)
Pool & Beach (10)
Dining (9)
Hotel & Grounds (162)
Bathroom (12)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Alphajet
29 November 2017|
AnswerShow all 3 answers
Response from Eugene N | Reviewed this property |
Yes a shuttle is provided. Call the hotel and ask them to arrange for a shuttle to pick you.
0
Votes
whitlocknancy
29 September 2017|
AnswerShow all 4 answers
Response from Pascal30 | Property representative |
Dear whitlocknancy, yes we do have inhouse laundry facilities. Regards, Sheraton Admin
0
Votes
Jenni-Lee B
23 January 2017|
AnswerShow all 2 answers
Response from David A | Reviewed this property |
No Idea
-1
Votes
Room Tips
"Don't - find a completely different hotel"
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"Ask for a room at the back"
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"ask for a room facing Union Buildings directly"
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"With a view on Union Building"
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