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The Reef Hotel

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The Reef Hotel
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329 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Pretoria, South Africa
Reviewed 27 November 2016 via mobile

The Reef Hotel claims to be a 4 star hotel. If that is true, I would avoid any 4 star hotel in future! Parking so tight and really only suitable for Class A rental cars; door key only worked the 3rd time; terrible linen; wall plug not working; no bar fridge; terrible breakfast. Anf nobody actually cares!

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Helpful?
Thank CobusRossouw
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear CobusRossouw, Thank you for taking the time to post your Trip Advisor review. Please accept our sincere apologies for the service deficiencies encountered. This is certainly not the standard of service we pride ourselves on offering and your feedback has been communicated to relevant managers for immediate corrective action. We hope to have the opportunity to better serve you...

Johannesburg
Reviewed 27 November 2016

We took almost an hour to check in and get settled in our room due to slow check-in and non functioning room keys/cards. Lifts are frustratingly slow and carpets are dated and look dirty. Water pressure in shower and bath was good and the beds were very comfy. Breakfast was good and moderate variety was offered. Service just non existing....

Review collected in partnership with this hotel
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Helpful?
Thank wernerm94
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear wernerm94, Thank you for reviewing the Reef Hotel. We take your feedback on a very serious note and we thank you for bringing these unfortunate circumstances to our attention. I have communicated your experience to our TEAM and this is certainly not the service standard we strive for. I would like to take care of you for the inconvenience...

Johannesburg
Reviewed 26 November 2016

Excellent Hotel and very good service; the rooms are spacious and very comfortables. The only problem is that the city center of Johannesburg is not a very safe place, however the hotel is located in a good place.

Review collected in partnership with this hotel
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Helpful?
Thank 211eliog
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear 211eliog, Thank you ever so much for your very kind words, I am truly thrilled to receive your positive feedback. I will be delighted to share this with my TEAM and especially the wonderful commendation to our always GUEST focused TEAM who never fail to please. Your valued feedback really goes a long way and is a great reward...

Johannesburg
Reviewed 25 November 2016

I have been booked from 07 November 2016 till 07 March 2016 due to work commitments . Staff especially kitchen staff are now use to me so they are complacent with regards to offering excellent services like in the first day or two. They have forgotten preparing our lunch with our preferences twice. The first week of my check-in week...

Review collected in partnership with this hotel
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Helpful?
Thank tebogol679
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear tebogol679, Thank you for sharing your feedback with us. We are pleased to hear that you found the hotel aesthetically appealing, however, we are so sorry to hear of your negative experiences throughout your stay. I assure you this is not the kind of feedback we are used to receiving, and each point will be taken up with the...

Sao Paulo, SP
Reviewed 17 November 2016

We were on our very first day in South Africa, tired because of the jet lag and the long trip and was really nice of them allowing us to get into the room before the exact check in time. Hotel is very well located, 4 blocks from the City Sight Seeing line. Rooms are really nice, comfortable and decoration is...

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Helpful?
Thank Nora2012_12
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear Nora2012_12, Thank you for the awesome review. Our location, design and features of the hotel offer every traveler whether on business or leisure the perfect combination of a comfortable, efficient, yet fun and quirky stay. The breakfast TEAM will be thrilled to hear that you loved our spread. We have been told many times that we serve the best...

Johannesburg
Reviewed 16 November 2016

The staff were really serviceminded and helped us with some activities. The room was ok and especially since the price level where quite low. The location is unfortunataly unsafe and there for you need to take a taxi everywhere.

Review collected in partnership with this hotel
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Helpful?
Thank hjacob_247940
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear hjacob_247940, Thank you for taking the time to review the Reef Hotel. I will be sure to share your awesome feedback with the TEAM. There are a lot of attractions near the hotel and its downtown location brings you closer to all the vibey spots in town. We do also offer a 5KM free shuttle service to better assist...

Johannesburg
Reviewed 14 November 2016

The hotel is wonderful though my stay was very short. Hope to come back and stay for a longer duration. The rooms are nice except tooth paste was missing, just brushed my teeth with plain water. Please do something.

Review collected in partnership with this hotel
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Helpful?
Thank 505alickm
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear 50alickm, Thank you for the review on your recent stay at the Reef Hotel in the heart of Johannesburg.. Thank you for the amazing vote of confidence. The whole TEAM will be delighted to read your review. We do have toothpaste and tooth brush and they are furnished upon request. We will make a better effort in informing the...

Reviewed 11 November 2016

If I could give this hotel no stars, I would. Terrible customer service, dirty rooms, poor management. They tend to cancel rooms for no reason at all, with no notification. There are better places to stay in Jo'berg-- this is not a 4 star hotel as advertised.

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Helpful?
Thank James T
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear James T, Thank you for taking the time to review your recent stay at the Reef Hotel In Johannesburg. Kindly accept our sincerest of apologies for the inconveniences experienced. I certainly do believe that the dissatisfactions you experienced could have been avoided. I have taken the time to share your comments with our TEAM and they are most aware...

Johannesburg
Reviewed 9 November 2016

Rooms generally good and hotel location is ok. Parking a big consern wrt driveway as well as bays too small and unsafe.Shower too small and uncomfortable. Bath towels were looking old even lost its original white colour.TV was not clear and reported it but no attempt to resolve.

Review collected in partnership with this hotel
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Helpful?
Thank 759phillipm
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear 759philipm, Thank you for taking the time to review your recent stay at the Reef Hotel in Marshalltown. We are thrilled that you appreciated our superb location but rather saddened that our parking bays and the access to parking did not impress you. Kindly accept our sincerest of apologies for the inconveniences experienced. I certainly do believe that the...

Johannesburg
Reviewed 28 October 2016

The room was always neat. Reef hotel is strategically located next to all the amenities like the banks, shops and CBD, and conveniently so. This has made my life a lot more easier. I was also impressed by the shuttle services with friendly drivers.

Review collected in partnership with this hotel
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Helpful?
Thank thokozilem795
Yash89A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear thokozilem795, Thank you for your gracious comments regarding your stay at the Reef Hotel. We are indeed located in the central business district in Johannesburg which is undergoing a rejuvenation. Some very trendy areas with great offerings are bringing the crowds back to the city. I am so pleased to hear that you that our shuttle services and the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The 4-star Reef Hotel is a 5-minute drive from Johannesburg's City Hall. It has an on-site restaurant and modern guest rooms with satellite TV and individual decor. Rooms at Reef Hotel feature floor-to-ceiling black and white photos. Each has a sitting area with a large satellite TV. The private bathroom offers a separate bathtub and shower in a deluxe room and a shower only in a standard room. Reef Hotel's restaurant uses fresh, seasonal ingredients to prepare both South African and international cuisine. The hotel's in-house bar offers South African wine, international champagne and has panoramic views of Johannesburg. The Apartheid Museum is a 5 minute drive from Reef Hotel. Many of Johannesburg's art galleries are also nearby. Complimentary shuttle is available within a 5KM radius subject to availability. ... more   less 

Additional Information about The Reef Hotel

Address: 58 Anderson Street | Marshalltown, Johannesburg 2001, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: €48 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reef Hotel 4*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#5 Best Value Hotel in Johannesburg
#22 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Hotel staff and other travellers.
16 questions
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Questions? Get answers from The Reef Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on an upper floor for a good view of the surrounding area”
 of 5 bubbles gmbtom, 6 Feb 2017 | Read review
“It would be better to sleep on the streets of Jo'burg than to stay at this dump”
 of 5 bubbles N8589TLjamest, 11 Nov 2016 | Read review
“Floor 8 had wifi issues.”
 of 5 bubbles siavongaboy, 18 Oct 2016 | Read review
“South side is quieter”
 of 5 bubbles elroyp754, 30 Aug 2016 | Read review
“visited only the goldmine cafe”
 of 5 bubbles johnhart2016, 29 Aug 2016 | Read review
5 of 5