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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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853 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 771: English reviews
Thessaloniki
Reviewed 5 February 2016

I stayed here for a week and i really enjoyed it. The stuff was pleasant, good service and with a very wellcome attitude. I really enjoyed the rooms, the design with the shower is something different, you feel them spacious and very clean. The breakfast was amazing, a lot of things to choose from, even order your own custom made...

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Helpful?
Thank Chrysostomos
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Chrysostomos, Thank you for such great feedback! Our beautifully furnished rooms were designed to create more space and to ensure that you enjoy a comfortable stay. Having a great nights rest and indulging in our delicious breakfast with unlimited coffee the next morning certainly adds to life's pleasures! We offer all our GUESTS complimentary Wi-Fi to use however they...

San Juan, Puerto Rico
Reviewed 4 February 2016

Every detail in this hotel is almost perfect. The rugs has details, the security is perfect, keys to the hall to the bedrooms. The service is excellent, the food is beautiful, and so good! Nice buffet services. It was my birthday, and they put all kind of details...balloon, card, announcement, cupcakes, candle, taffies.

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Helpful?
Thank lolinstar
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear lolinstar, Thank you for the fantastic review! We pride ourselves in our service offerings and understand greatly that everything lies in the finest of details and therefore we pay careful attention to every single one. Our GUESTS' security is our number one concern, we have put a system in place to make sure that only the people allocated on...

Cape May, New Jersey
Reviewed 4 February 2016

At first glance, the hotel and decor is beautiful. The service was poor. Even though there were 5 people at the front desk, not one looked up to offer their services or welcome us as guests. The room beautifully decorated, but that is where it ended. The walls are prefabricated and you can hear everything going on in the next...

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Helpful?
Thank Maria J
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Maria J, Thank you for taking the time to post your review on Trip Advisor after your recent visit with us. Firstly, I would like to sincerely apologise for the disappointment you encountered on your recent stay, most particularly due to the poor service you experienced from our Front desk TEAM. We acknowledge that this is unacceptable and there...

Bronx, New York
Reviewed 2 February 2016

Beautiful hotel and an amazing location. Located in Melrose Arch which has a mall and tons of shops and restaurants located both inside the mall and in the open air mall (All located steps from the hotel). The rooms are beautiful and spacious. I visited with a group of about 30 ladies and we spent several nights relaxing by the...

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Helpful?
Thank stephrn01
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear stephrn01, Thank you for the review! We are indeed as you have noted, a beautiful hotel located in the Melrose Arch Precinct, which is one of the trendiest and urban areas in Johannesburg. The Melrose Arch Precinct has a wide variety of shops and restaurants to choose from and this is all a mere walking distance from our doorstep....

San Francisco, CA
Reviewed 28 January 2016

This hotel is located in a gated community, so felt very safe. There were a lot of shops and restaurants in the area. Try Ocean Basket restaurant, very good seafood! Loved the black and white modern decor from the lobby, to the restaurant to the rooms. The 1st floor bar was very chic and had a very upscale clientele. The...

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2Thank Luv2Travel0622
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Luv2Travel0622, Thank you for the review! We are fortunate to be situated in the Melrose Arch Precinct, which is a safe gated community, affectionately referred to as a 'City within a City'. It is bustling with plenty high end shops, gorgeous restaurants of all variety of cuisines, you'll never run out of things to do. Our décor is inspired...

London, United Kingdom
Reviewed 27 January 2016

Myself and a friend stayed in this hotel whilst we were visiting Joburg for the Test Match. It's very well located for this purpose, and with the exchange rate, good value. It was very clean, and the staff were exceptionally helpful and friendly. Top marks there. I wasn't a fan of the ensuite bathroom not being separated from the bed...

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Helpful?
Thank Max W
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Max W, Thank you for reviewing your recent stay with us. We are located a mere 2 minute drive from the Wanderers Stadium, it is also quite a safe walkable distance. Thank you for taking note of the cleanliness of our hotel, our Housekeeping TEAM works tirelessly to ensure that every nook and cranny is dusted and cleaned to...

Europe
Reviewed 26 January 2016

Protea Fire & Ice Hotel is conveniently located in the safe and the chic suburb called Melrose Arch in Johannesburg. Melrose Arch is a place to be seen with many restaurants, shops and bars, where you could spend your afternoons. It is the most fashionable and trendy area in Joburg where people work, shop and party. If you love to...

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Thank TravelSelfies
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear TravelSelfies, Thank you for the review! We are most fortunate to be located within the Melrose Arch Precinct, which on its own is glamorous and chic. Not only is the area trendy, but absolutely safe for our GUESTS to walk at any time of day to experience the great many shopping outlets, restaurants and bars. The precinct is fondly...

Cape Town, South Africa
Reviewed 20 January 2016

An unexpected overnighter saw me finding accommodation in this hotel in Dec. last year. As a prokard member of the Protea group I was firstly warmly welcomed and felt right at home. The rooms are modern, tasteful and above all comfortable- you know the feeling when a hotel does not get the pillows right- right! So far so good. The...

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Helpful?
Thank NouGaanOnsBraai
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear NouGaanOnsBraai, Thank you for the fantastic and detailed review! We are so glad that your unexpected stay with us, turned out to be a great one. We value all our GUESTS and their comfort is of utmost importance to us, judging by your words, I can see that all our efforts were well worth it. Our rooms are designed...

Randburg
Reviewed 19 January 2016

One of our closest friends celebrated his birthday at the Fire & Ice and we booked a room for the night. Beautiful rooms and excellent service. Definitely would recommend this venue if you want to celebrate in style.

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Helpful?
Thank Prinita
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Prinita, Thank you so much for the wonderful review! We are so glad that you got to experience the Fire & Ice! way of celebrating any special events and yes, as you have noted it is indeed done in style. Our rooms are very spacious and excellently designed with a classy Old Hollywood Glamour theme. We pride ourselves of...

Johannesburg, South Africa
Reviewed 14 January 2016 via mobile

Amazing decor in both hotel and restaurant but my advice if you're staying here, skip the restaurant and go to one of the many much better choices in Melrose Arch. Food is typical mass-produced hotel food, so don't ask for any changes. Very basic menu, waitrons pretty clueless and service slow.

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Thank VH714
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear VH714, Thank you for the review! Our décor is indeed one of a kind with an Old Hollywood Glamour theme, it is a total must see. We are located within the Melrose Arch Precinct which is bustling with restaurants and shops a mere walking distance away from our doorstep for our GUESTS’ convenience. We appreciate your feedback on our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: €101 - €234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Agoda and Marriott so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
17 questions
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melbourne
Chesterfield, Missouri, United States
3 months ago
Chesterfield, Missouri, United States

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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 551 on the fifth floor with good pool view.”
 of 5 bubbles devonmax123, 3 Feb 2017 | Read review
“Ideally a pool-facing room rather than a traffic-facing one but not if the staff carry on shouting at each other around the pool”
 of 5 bubbles JamesD870, 27 Jan 2017 | Read review
“Hotel transportation is expensive, use Uber.”
 of 5 bubbles asiahand1, 3 Jan 2017 | Read review
“Try to get one of their mini suite rooms, They are really awesome.”
 of 5 bubbles Word_Traveller_ZA, 18 Dec 2016 | Read review
“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
5 of 5