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Birchwood Hotel

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Birchwood Hotel
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563 Reviews from our TripAdvisor Community

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Showing 537: English reviews
Vereeniging, South Africa
Reviewed 2 weeks ago

Great value for money! I would recommend though that room service for food be improved. The option of buying breakfast out of the pocket when one has paid for room and breakfast is not good for reputation. the room service breakfast was a minus for me particularly the take away packaging that came with it.

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Helpful?
Thank S8206HGjohnm
Greg H, Manager at Birchwood Hotel, responded to this review

Dear S8206HGjohnm, Thank you for your review, While we are pleased that you felt that you received value-for-money, we certainly apologize for any misunderstanding regarding the breakfast. The breakfast paid for in your accommodation room rate is for our comprehensive buffet. Any deliveries or orders at our on-site BC Cafe, are at an additional fee. We naturally, hope that this...

Lephalale, South Africa
Reviewed 2 weeks ago

service received from the staff was exceptional...they were welcoming and very professional. i would definitely come back with my family so that they can experience what i experienced...n hopefully its going to be a loner visit than this one....big up Birchwood Hotel and its staff.

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Helpful?
Thank 195mpm
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 195mpm, Great to hear that your stay met your expectations, and we too, hope to host you in the future for a longer visit.

Windhoek
Reviewed 2 weeks ago

I was amazed by the customer care given by your staff on different services. Keep it up, I concluded the staff members are happy and well trained! From the reception, to the dinning, and in the rooms. the drivers wee excellent always ready to assist. Wishing you all the best

Review collected in partnership with this hotel
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Helpful?
Thank chikum2017
Greg H, Manager at Birchwood Hotel, responded to this review

Dear chikum2017, Thank you for your review! We pride ourselves on providing the service you experienced across the entire product offering and hence are pleased that your stay was as it should have been. Hope that we can welcome you back in the future.

Bissau, Guinea-Bissau
Reviewed 3 weeks ago

Very good hotel with professional and experimented staff . Many thanks for the service and kindness of the staff . The location of the Hotel, close to the airport it is an advantage. The organisation of regular transportation for guests to visit Malls was very appreciated.

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Helpful?
Thank 338jeanclaudem
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 338jeanclaudem, Thank you for your review, We were happy to host you and are pleased that you experienced the level of service we aim to provide. See you again in the future.

Lilongwe, Malawi
Reviewed 3 weeks ago

Very convenient location to OR Tambo for travelers with tight schedules, and for business meetings. Overall, good quality treatment, rooms and food. Ideally, would offer money exchange services, and consierge services (separate from the front desk) in the future.

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Helpful?
Thank U7581KYdavids
Greg H, Manager at Birchwood Hotel, responded to this review

Dear U7581KYdavids, Thank you for your review, We appreciate your feedback and it is great to hear that you enjoyed your stay. Hope to see you again soon!

Abuja, Nigeria
Reviewed 3 weeks ago

I enjoyed my stay at the Birchwood mainly because the hotel made logistics so easy and the staff were helpful and forthcoming with necessary information to guide one. The provision for twin occupancy provided an opportunity to enjoy luxury at a very affordable price.

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Helpful?
Thank bosedeezekwe
Greg H, Manager at Birchwood Hotel, responded to this review

Dear bosedeezekwe, Thank you for informing of your time with us, Our staff were more than happy to host you and we are pleased to hear that you felt value for money. Hoping to see you again in the future.

Nairobi, Kenya
Reviewed 3 weeks ago

There is need to investigate and rectify double debted of credit cards after one has cleared and had been given a clearance receipt and invoice. Mechanisms should be put in place to protect clients and to have assistance and help when required

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Helpful?
Thank salimAliHussein
Greg H, Manager at Birchwood Hotel, responded to this review

Dear salimAliHussein, Thank you for your comments, and naturally, we apologize for any frustrations experienced with regard to the refund. The refund indeed has been processed however, clearly has not appeared on your account as of yet. We will however, address with our staff as to why you were not communicated with regarding this. We hope this will not deter...

Kigali, Rwanda
Reviewed 3 weeks ago

Average - airport pick up and transportation was well organized, daily room cleaning and staff attitude perfect. Checking in, services in the cafeteria, restaurant services seemed overwhelmed. Management staff were friendly and more active. Security and location were conducive.

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Helpful?
Thank emmanuelm604
Greg H, Manager at Birchwood Hotel, responded to this review

Dear emmanuelm604, Thank you for your comments, We are sad to hear however, that you consider us as "average". This is certainly far from anything we aim to be and hope that you will indeed return to us, in order for us to alter this perception. Hoping to see you again.

Windhoek, Namibia
Reviewed 3 weeks ago

Birchwood is located in a convenient and accessible place. I obtained high quality services and the employees are highly professional. The only challenge was no the wifi that was on and off. I am look forward to coming again

Review collected in partnership with this hotel
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Helpful?
Thank georgewilliamw473
Greg H, Manager at Birchwood Hotel, responded to this review

Dear georgewilliamw473, While we certainly are pleased that you will be returning to us, and look forward to that, we sincerely apologize for any frustrations experienced with the WiFi. This is a relatively new system we have implemented and continue to look at ways to improve it. Your comments are appreciated.

Nairobi, Kenya
Reviewed 3 weeks ago

Excellent location-proximity to OR International Airport and a variety of shopping malls, with scheduled complimentary shuttle. clean and well maintained rooms, efficient and friendly staff. Excellent conference facilities.

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Helpful?
Thank Chabi J
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Chabi J, Thank you for providing us with your valued feedback and based on the review, it is clear that your stay was enjoyed! Great to hear that you experienced so much of our product offering. Looking forward to seeing you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Birchwood Hotel and OR Tambo Conference Centre is South Africa's leading business-to-business conferencing facility, catering to hundreds of business travellers from all over the world each year. Over 17 years of experience in hospitality, and in understanding the needs of our guests, coupled with a location that is hard to beat, are the secrets to our success at the Birchwood Hotel. Added to our "success formula" is our staff who are highly trained and dedicated to exceeding the expectations of our guests. The Birchwood Hotel offers 665 accommodation rooms, 60 on-site venues, three restaurants, including a fine-dining steak-house, a café and wine bar for quick meals and drinks and our aviation bar, for relaxing after a hard day's business. Other facilities include the Mangwanani African Day Spa, a gym, pool and squash courts. We at the Birchwood Hotel pride ourselves on the exceptional service of our staff and their dedication to ensuring all our guests' needs and preferences are catered for. With our large range of venues and facilities which enables us to host any sized event, whether it be for two delegates or 3000 delegates, we guarantee the all-important personal touch, by ensuring flexibility and affordability for all event types and budgets. Let us at the Birchwood Hotel assist you with your next conference, banquet, product launch, exhibition, wedding or accommodation needs, because as Gauteng's premier hospitality hub we endeavour to make your occasion our occasion! ... more   less 

Additional Information about Birchwood Hotel

Address: Viewpoint Street | Bartlett, Boksburg 1459, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Boksburg
Price Range: €56 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Birchwood Hotel 3.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Birchwood Hotel Boksburg
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Questions & Answers

Here's what travellers have asked, with answers from Birchwood Hotel staff and other travellers.
4 questions
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Questions? Get answers from Birchwood Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed in Silver Birch, room was excellent.”
AltaV, 21 Dec 2016 | Read review
“Stay away from room 1008 - no cellphone reception and wi-fi connectivity. Spend a bit more and book at SilverBirch.”
sanjaybmwx1, 17 Dec 2016 | Read review
“The individual rooms are spread over the complex and there are different options at different prices to choose from.”
Piyaw, 14 Dec 2016 | Read review
“Value stay rooms are quiet noisy”
ThisPandaTravels, 14 Nov 2016 | Read review
“Depends on whether you want to be near the lobby area, the conference center, the spa, or the Grill restaurant.”
D2612CWgarym, 10 Nov 2016 | Read review
5 of 5