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Birchwood Hotel

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Birchwood Hotel
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503 Reviews from our TripAdvisor Community

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Showing 477: English reviews
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New York City, New York
Reviewed yesterday NEW

Beware reservations: hard to make online, by phone, or in person--messed up my pre-arrangements, can't guarantee late departures (they charge R500 for them), and the facilities/rooms are very spread out--you can walk a half kilometer in pouring rain, through deeply flooded paths if you are unlucky. Golf cart transport erratic. Friendly staff, but mananagement is not organized, esp reservations. Shuttle...

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Helpful?
Thank William M
Greg H, Manager at Birchwood Hotel, responded to this review

Dear William M, We certainly express our apologies for your stay with us and that you felt a sense of disorganisation during your time here. Your feedback and the issues have been noted, especially in terms of the miscommunications in terms of late departures, and lack of golf-cart support in addition to the leaking room. We naturally hope that you...

Middelburg, South Africa
Reviewed 2 days ago NEW

Every thing was perfect and the friendly staff at the dinner and breakfast places. The food was all good. I Would like to visit soon with my Family. I Really enjoyed the stay. I Would like to thank all the staff keep up the good job

Review collected in partnership with this hotel
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Helpful?
Thank 985johannest
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 985johannest, Thank you for your review, We are so happy that you enjoyed your stay with us! We certainly will pass on feedback to our staff and we thank you, for choosing to stay at Birchwood.

Reviewed 3 days ago NEWvia mobile

I attended a conference at Birchwood in mid-Feb. They have great facilities. The restaurants available offer a good selection and fairly healthy options, if people choose it. The grounds are really large. There are many places for a walk, within the walls of the grounds. We had a lot of rain and there were many umbrellas provided. Additionally, they offer...

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Helpful?
Thank Jeremy F
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Jeremy F, Thank you for your review, Great to hear that you would like to return and we'd certainly love to host you again!

Reviewed 4 days ago NEWvia mobile

Good place for meetings, stop over as they provide free airport shuttle from Or Tambo airport and a shuttle to mall. Some rooms have have smaller TVs and poor wifi. So please ask when checking in. The Grill is a better place to have diner.

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Helpful?
Thank Mazwi M
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Mazwi M, Thank you for your feedback, We are pleased that enjoyed our proximity to OR Tambo and our shuttle to East Rand Mall. We are in the process of upgrading all our rooms as well as the WiFi facility on the property and appreciate your comments. We look forward to welcoming you back again in the near future.

Nelspruit, South Africa
Reviewed 1 week ago

It did not start well. My shower had no hot water. The signal in the room was terrible and i was not even warned of this. For a first timer, not knowing how the golf cart service works, I was not informed of this. As a result I got lost on the way to one of the conference rooms.

Review collected in partnership with this hotel
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Helpful?
Thank 65theom
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 65theom, We would like to apologize for the items described, as naturally they are beneath anything we'd aim to have you experience. The hot water situation will be communicated internally and we thank you for bringing this to our attention. In terms of signal, we have requested a booster for the property from our service provider and apologize for...

Polokwane, South Africa
Reviewed 1 week ago

The operetion was so unique and the way the staff took care of me it was so wonderful because I was surprised by your high profile hospitality rendered in your hotel. I think that I will keepon referring people to your Hotel.

Review collected in partnership with this hotel
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Helpful?
Thank gracem56
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Gracem56, Thank you for your review, We are so pleased that you found our staff to be to your liking and that your stay was enjoyed. We appreciate the recommendations and look forward to welcoming you back again in the future.

New York Mills, New York
Reviewed 1 week ago

The front of house they don't care about they guest and they will speak to in the own language and they will just want to book you in so fast to go to your room not explaining you about the hotel or even the time of your dinner if you dinner is pay by you company

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Helpful?
Thank ngwanethapelo
Greg H, Manager at Birchwood Hotel, responded to this review

Hi Ngwanethapelo, We would like to sincerely express our apologies for the clear lack in service delivery with regard to your experience in checking-in. Our General Manager has been informed of the comments, and it will be looked in to as you should have received clear explanations on your stay and all the arrangements. We hope that it won't deter...

Durban, South Africa
Reviewed 1 week ago

A convenient location but otherwise not great. The room furnishings were old and tired, Shower controls didn't work properly and food was distinctly average. The staff were helpful and friendly and the meeting rooms were adequate.

Review collected in partnership with this hotel
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Helpful?
Thank 708ctm
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 708ctm, Thank you for your review, It is however clear that the stay experienced did not meet your expectations and we hence would like to apologize for a stay that is far below our standard of service. Our rooms (conference and accommodation) continue to be improved and we appreciate your feedback, and the comments regarding the food will be...

Reviewed 1 week ago via mobile

My family and I have been staying at this hotel for more than 5 years. Every time we are in joburg. Beautiful place. Love the free shuttle service to the mall and airport and the golf carts.friendly staff. Located in a nice area.

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Helpful?
Thank Sithe87
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Sithe87, Thank you for your review, We are pleased that you enjoyed your time with us and thank you for your loyalty to our brand. We look forward to welcoming you back again in the near future.

Jhb
Reviewed 1 week ago

Poor value for money. The room is showing severe wear and tear. The security staff had no idea of where the venue was for the training I was attending. This was also reflected by other delegates that came in late trying to find the training.

Review collected in partnership with this hotel
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Helpful?
Thank LTX-GL
Greg H, Manager at Birchwood Hotel, responded to this review

Dear LTX-GL, We would like to apologize that you did not feel you received value-for-money and for any miscommunication in terms of finding your training venue. While we appreciate the feedback, we hope that we can welcome you back in the future to show you our true standard as what was experienced, was not acceptable.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Birchwood Hotel and OR Tambo Conference Centre is South Africa's leading business-to-business conferencing facility, catering to hundreds of business travellers from all over the world each year. Over 17 years of experience in hospitality, and in understanding the needs of our guests, coupled with a location that is hard to beat, are the secrets to our success at the Birchwood Hotel. Added to our "success formula" is our staff who are highly trained and dedicated to exceeding the expectations of our guests. The Birchwood Hotel offers 665 accommodation rooms, 60 on-site venues, three restaurants, including a fine-dining steak-house, a café and wine bar for quick meals and drinks and our aviation bar, for relaxing after a hard day's business. Other facilities include the Mangwanani African Day Spa, a gym, pool and squash courts. We at the Birchwood Hotel pride ourselves on the exceptional service of our staff and their dedication to ensuring all our guests' needs and preferences are catered for. With our large range of venues and facilities which enables us to host any sized event, whether it be for two delegates or 3000 delegates, we guarantee the all-important personal touch, by ensuring flexibility and affordability for all event types and budgets. Let us at the Birchwood Hotel assist you with your next conference, banquet, product launch, exhibition, wedding or accommodation needs, because as Gauteng's premier hospitality hub we endeavour to make your occasion our occasion! ... more   less 

Additional Information about Birchwood Hotel

Address: Viewpoint Street | Bartlett, Boksburg 1459, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Boksburg
Price Range: €57 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Birchwood Hotel 3.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Birchwood Hotel Boksburg
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Questions & Answers

Here's what travellers have asked, with answers from Birchwood Hotel staff and other travellers.
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Questions? Get answers from Birchwood Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Depends on whether you want to be near the lobby area, the conference center, the spa, or the Grill restaurant.”
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