Pistachio Hotel Sapa
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No 29, Group 5, Thac Bac Street,, Sapa 31706 Vietnam
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Room & Suite (104)
Dining (28)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Daily temperature and symptom checks for staff
Updated 01/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 181 in Sapa
Location
Cleanliness
Service
Value
Travellers' Choice
PISTACHIO HOTEL SAPA - A PEACEFUL OASIS IN THE HEART OF SAPA Not only an ideal residential place for tourist when travelling to “the misty township,” PISTACHIO HOTEL SAPA is also artistically decorated as a “scaled-down museum” – which preserves the unique cultural value of highland ethnicity, subtly blended with the neotetric style of a high-class hotel. Located on Thac Bac Street in the middle of the town, Pistachio Hotel Sapa is literally an oasis in the heart of Sapa, overlooking the spectacular view of majestic Hoang Lien Son mountains and the poetic Muong Hoa valley from brilliant sunrise to magnificent sunset. All you need is to open the balcony door, let the clouds pour into your room and you will be able to touch the “fairyland”, at the same time experience the distinctive appeals of this land. From the hotel, tourists can easily go to other famous tourist attractions in Sapa: - Fansipan Mountain: 3km - Sapa Church: 300m - Silver Waterfall: 6,8km - Sapa Lake: 1km
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Internet
Hot bath
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Spa
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Telephone
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
Vietnamese
Location
Full view
99Great for walkers
Grade: 99 out of 100
105Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
No 29, Group 5, Thac Bac Street,, Sapa 31706 Vietnam
Name/address in local language
Getting there
Car HireSee all Sapa car hire
220Reviews1Q+A3Room tips
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Though the hotel was amazing, what really made our stay so amazing was the hotel staff! They were all so amazing and exceeded my expectations, especially Chau and Vuong. Chau helped so much with everything and was so friendly and helpful, always smiling and an absolute pleasure to deal with, she really made our stay here amazing!
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 2 weeks ago
Dear bigbronson13, Thank you so much for taking time to share your positive experiences in Pistachio Hotel Sapa with such nice comments. We are delighted to hear that you have a satisfaction with our services so far. It would be a great motivation for our team to achieve more zeal working in hospitality. Again, thank you for choosing Pistachio Hotel Sapa . We are looking forward to seeing you at the soonest in Sapa. Yours hospitably, The Hotel Management Team
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Outstanding service, beautiful hotel, extremely clean and comfortable rooms, fantastic facilities. My partner and I stayed for 3 nights and it was without a doubt the best hotel we stayed in in Vietnam. The staff were incredibly helpful throughout our stay, offering us a free upgrade, allowing us to check in early, providing us with free tea when we arrived and offering genuine concern and support when my boyfriend was unwell. We cannot thank this hotel enough for their hospitality. The facilities are great and the rooftop pool is stunning, you are literally swimming in the mountains. The beds are very comfortable, the rooms are large and well maintained, well above the standard of most hotels in Vietnam. I cannot recommend this hotel more, thank you for everything!
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 2 weeks ago
Dear daydream485164, Thank you for choosing us as your home away from home during your entire stay. We would love to express our deep appreciation for taking time to share your great experience in Pistachio Sapa. Your encouragement will be shared with the whole team to let them know that their efforts are being highly appreciated. Thank you very much for your kind words and we hope to see you and your family again at the soonest in Sapa. Sincerely, The Hotel Management Team
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The rooms & view is beautiful. Especially the stuff is so nice and helpful. It was the best accommodation in whole Vietnam for us! Sa Pa in general is quite nice especially the view and the nature around.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 7 Apr 2022
Dear Konsti-Travel, Thank you so much for taking time to share your positive experiences in Pistachio Hotel Sapa with such nice comments. We are delighted to hear that you have a satisfaction with our services so far. It would be a great motivation for our team to achieve more zeal working in hospitality. Again, thank you for choosing Pistachio Hotel Sapa . We are looking forward to seeing you at the soonest in Sapa. Yours hospitably, The Hotel Management Team
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My wife and I have been here three nights. I have as yet not been able to take a shower. The first room we were in flooded the bathroom when we tried to take a shower. They did upgrade us to a suite but try as we might the shower was either scalding hot or ice cold. No In between no matter how we tried to adjust the controls. I would rate as a two or three star at best. The food is mediocre. The laundry fees are astronomical. For our small laundry it would have been nearly 1000,000 vnd.($50.00) We had a driver take it to a local laundry service for 80,000 vnd. ($4.00). Television is in and out. No air conditioning working so you need to open the balcony door and the entrance door to get air flowing through the room. The pool is nice and they have karaoke at the bar but nobody seems to go there. They need to do better for the price.…
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 27 Mar 2022
Dear Ralfsbreakroom, Thank you for your stay at Pistachio Hotel Sapa and for taking the time to share some feedback. On behalf of the hotel's management board and whole team, we are deeply sorry about failing to meet your expectations and have taken steps to ensure that our guests' experience at our hotel is a positive one by addressing our shortcomings. We hope that you can revisit our hotel at sometime in the future to note the improvements and to have a more comfortable stay in Sapa. Sincerely, The Hotel Management Team
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We have stayed in the hotel in November 2019 ( I was not able to select this option). It is truly one of the most wonderful hotels we have stayed in. The hotel was very well decorated and clean. The view from our window was amazing. The service and breakfast was exceptional. We were even given treats such as free cakes during our stay. The hotel is definitely of a 5* standard and we highly recommend it.
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Date of stay: November 2020Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 24 Sep 2021
Dear Olgacyran, Thank you so much for taking time to share your positive experiences in Pistachio Hotel Sapa with such nice comments. We are delighted to hear that you have a satisfaction with our services so far. It would be a great motivation for our team to achieve more zeal working in hospitality. Again, thank you for choosing Pistachio Hotel Sapa . We are looking forward to seeing you at the soonest in Sapa. Yours hospitably, The Hotel Management Team
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Unable to cancel trip after the government announce new wave of Covid-19 .No support from hotel whatsoever also unable to change date . Customer support service is useless and give very vague answers for our query
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Date of stay: February 2021
Location
Service
Sleep Quality
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 24 Feb 2021
Dear Henry V, Thank you for sharing us your feedback on Tripadvisor. We do apologise for inconvenience caused during period of Covid -19 and strive to provide the best customer service at all times. We hope to get another opportunity to be your service in the nearest future. Yours hospitably, The Hotel Management Team
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It was great experience with Pistachio! I love the way of the reception as well as bell/door man here welcoming and serving clients coming to the hotel. The room is good, 4,8 stars for it. It will be excellent if the exhaust fan in the bathroom works better.
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Date of stay: February 2021Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 28 Aug 2021
Dear Zuri, Thank you so much for sharing your positive experiences in Pistachio Hotel Sapa with such nice comments. We are delighted to hear that you have a satisfaction with our services so far. It would be a great motivation for our team to achieve more zeal working in hospitality. Again, thank you for choosing Pistachio Hotel Sapa . We are looking forward to seeing you at the soonest in Sapa. Yours hospitably, The Hotel Management Team
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Our experience with Pistachio was absolutely horrific and maddening. It is as expensive as other resorts, but unable to offer the same amenities and courtesy. Upon arrival, we were told our room wouldn’t be ready as they would be upgrading us to a higher floor. We appreciated that effort. To not waste the day, we opted to use the rooftop pool and subsequently found out that the rooftop pool is not a heated pool. When we initially asked if the pool was heated, they giggled and said, “no! No! It’s too cold. The pool is best to use when weather is the hottest, between 11am - 2pm.“ However, they told us that the pool is closed from 12-2 every day for cleaning and maintenance. So you give us recommendations of when best to use your pool, but the best time to use it is when your pool happens to be closed anyway. What a terrible impression to leave on your guests. They decided to give us access to the pool. When we went up to use the pool, we notice that a special feature of the rooftop pool is being able To have breakfast served and enjoyed on the pool. However, when we asked if they offered lunch by (not in) the pool, they said no, absolutely not. Bizarre. Upon check in, they also told us that the bus shuttle, the spa, the karaoke room are all unavailable right now. Despite having many employees standing around, none could operate a car for the shuttle. And the spa and karaoke room? Undergoing maintenance. On top of that, both the heated pool on first floor and rooftop are closed at 7pm—in addition to closing 12-2pm. For the price you pay, you expect to be able to enjoy the many amenities that the hotel offers—yet the hotel offered none. And the biggest selling point, the pool has unnecessary restrictions where there should be none. An average hotel pool hours are 6am - 10pm. Not only do they close during the hottest time of the day but close early too. The room itself is beautiful with a nice view. We decided to make the best of. We went out for a drive and decided to cut our dinner short for an evening swim only to return to the smell of wet paint and cigarettes. The heated pool is in an enclosed room on the 1st floor and it just so happens that the crew decided to paint the pool room, which made it difficult to enjoy the pool when there’s inhalation of newly applied toxic paint. They didn’t even wait for the pool to be closed, when there would be no pool users to then paint. Inconsiderate indeed. When we were on our way back to our room, the elevator was reeking of paint smell and the door opened to the lovely smell of cigarettes, despite there being a no smoking sign. The smell trailed all the way to our room, and it turns out our neighbors were the culprit. Later in the evening, we tried to adjust the temperature, we thought it was done, but later in the night it became suffocatingly hot. It was clear we didn’t turn it on. So I called the front desk and they said to just “turn it off and wait,” because apparently the staff controls the whole temperature for the building and then locks it so that no one can change to the temperature they need. Can you believe that? A “resort” controlling and locking the temperature so that you cannot adjust it to whatever you are comfortable with. To make matters worse, our smoking neighbors thought it would be appropriate to talk loudly at 10pm then later at 1am—so loud that it woke us up, these are not sound proof doors, but they were excessively loud. Then we were unable to sleep in the night because it was so hot. So maddening hot that we had to leave the balcony door open throughout the night to let some air in! Their breakfast is just about their only redeeming quality. We opted not to do a lot of the things in Sapa to try to enjoy whatever little amenities the hotel had to offer—especially since we paid such a healthy sum. We ended our sightseeing early to enjoy the pool before checkout and went up at 10:45am, for them to tell us that we must “do them a favor” and leave because someone else had reserved the rooftop pool area.. and that “actually, the pool is closed from 11-2pm” not the 12-2pm that the front desk had initially told us. But they said, come back at 11:15am they will make an exception. My boyfriend returned at 11:15am to which they said that their reserved guests were late and that we can return at 11:45 instead (checkout is at 12pm). As if the timing wasn’t annoying, they chose to cater to one particular group and shut down the area so that hotel guests could not use it. When we were on our way to check out, we called the front desk ahead of time to make sure to have a taxi at 12:45 and we confirmed twice. And yes, you guessed it, they did not have it ready. They looked shocked and questioning us as if we never called to ask. No taxi. Not at 12:45/12:50/not even 12:55. This place is a mess and a waste of money. Completely unprofessional. It's fraudulent what they did. If you’re going to be so strict with your guests, have your house in order. This hotel is laughable. Do yourself a favor and stay at Silk or Pao, which was where we were initially going to stay and regret that we didn’t.…
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Date of stay: November 2020Trip type: Travelled
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 15 Nov 2020
Dear Ohhellozo, Thank you for your stay at Pistachio Hotel Sapa and for taking the time to share some feedback. On behalf of the hotel's management board and whole team, we are deeply sorry about failing to meet your expectations and have taken steps to ensure that our guests' experience at our hotel is a positive one by addressing our shortcomings. We hope that you can revisit our hotel at sometime in the future to note the improvements and to have a more comfortable stay in Sapa. Sincerely, The Hotel Management Team
Read more
+1
Maybe you think my title maybe a little bit over, but trust me, Pistachio is so far the best hotel I have ever stay in Sapa. I am a Vietnamese and I love Sapa very much. I have been here every year for at least 3 nights each year. I have stayed in many different hotels, from the low cost to the very expensive one, but this hotel is the first one I feel I am having a good deal. The quality of interior is great, the breakfast is good with variety of food, the bar on 12 floor have good drink. I am highly recommend everyone should try to have dinner hear. Honestly, the food for dinner is really good. However, the only one thing I am not happy is about the car park. This car park is quite messy. It make my first impression not good enough. Overall, for about $150 per night here, this Hotel is perfect.…
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip: The higher floor is, the better experience you can get
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3 Helpful votes
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 25 Sep 2021
Dear locqnguyen, Thank you so much for sharing your positive experiences in Pistachio Hotel Sapa with such nice comments. We are delighted to hear that you have a satisfaction with our services so far. It would be a great motivation for our team to achieve more zeal working in hospitality. Again, thank you for choosing Pistachio Hotel Sapa . We are looking forward to seeing you at the soonest in Sapa. Yours hospitably, The Hotel Management Team
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Stayed here with my boyfriend for three nights and absolutely loved it! The hotel is beautiful and in a good location, and the views from our room and the rooftop pool were amazing! The staff are so lovely and friendly, especially Sara on the front desk and Bing who helped us with our luggage. We would highly recommend staying here and hope to be back again soon!
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Date of stay: October 2020Trip type: Travelled
1 Helpful vote
Helpful
Response from PISTACHIO HOTEL SAPA, Dịch vụ khách hàng / Lễ tân at Pistachio Hotel Sapa
Responded 3 Nov 2020
Dear Maddyk488, Thank you so much for choosing Pistachio Hotel during your trip to Sapa. We are absolutely delighted to see that you were satisfied with our landscape, room cleanliness, staff, location, facilities, and surprising things sent to you. Your praises will be a pleasure to share your comments with the team. Should you wish to create another Sapa story with us, we will always be here to welcome you back. Please contact via email info@pistachiohotel.com to get our assistance for your next coming Sapa. Sincerely, The Hotel Management Team
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PRICE RANGE
US$53 - US$197 (Based on Average Rates for a Standard Room)
LOCATION
VietnamLao Cai ProvinceSapa
NUMBER OF ROOMS
95
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Claim Your Listing Frequently Asked Questions about Pistachio Hotel Sapa
Which popular attractions are close to Pistachio Hotel Sapa?
Nearby attractions include Muong Hoa Valley (0.2 km), The Stone Church (0.4 km), and Indigo Cat (0.2 km).
What are some of the property amenities at Pistachio Hotel Sapa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Pistachio Hotel Sapa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pistachio Hotel Sapa?
Conveniently located restaurants include Chicago Pizza Sapa, Aira Sapa Restaurant & Bar, and Ninety Pub & Bar.
Are there opportunities to exercise at Pistachio Hotel Sapa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Pistachio Hotel Sapa have airport transportation?
Yes, Pistachio Hotel Sapa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pistachio Hotel Sapa located near the city centre?
Yes, it is 0.8 km away from the centre of Sapa.
Are any cleaning services offered at Pistachio Hotel Sapa?
Yes, dry cleaning and laundry service are offered to guests.
Is Pistachio Hotel Sapa accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.