Positive things: - 4 star (vietnam) is acceptable - clealiness is acceptable - spaces for family is acceptable - staff is 95% acceptable - Housekeeping know how to appologies when they could make-up room on-time (because of Group checking-in and out). No big deal on this. Negative things: - Hot water is run out from 6pm - 8pm, when it is the most important time for bath. (may be only in my room, I have a 5 months old child, so Its a bit trouble) - Staff need to train more, by Communication Skill. Generally is good but only few of them need to train more. Honestly to say that they might be a bit over workload. I stay 3 night and see the same faces every shifts. Owner need to look after them more. - Breakfast is ok but staff in restaurant need to care about guest's experiece. When you clearing the cutleries, please do not make noise. - When hotel is doing maintenance, please do it in day-time. Wood cutting after 8pm is not a good choices Conclusion: Great location, and hotel to stay Rates are very reasonable with 4 stars's standard (vietnam rating)…
Beautiful stone floors and spacious lobby, but our room was a disappointment. Clean, but cheap finishes. There was an outlet next to the bed on a loose board, had to wiggle it for the lamp to stay on. Only one tiny bar of soap in the bathroom - no other toiletries. And the windows were frosted, no view at all, which felt claustrophobic. Breakfast was just adequate. The location was excellent but that was the best thing about the hotel.
Seems like an aged n legend hotel. We have a big room but no view. Actually outside one of the windows was garbage cans. Just a little tired n aged hotel. Location is good. Very close to the town center.
The hotel is freezing cold & we had to change rooms to get one with a greater that worked. The beds are comfortable but the bathroom with picture window into the bedroom was weird. Cleanliness only just acceptable.ie no soap in public toilet.
After a five hour drive from Hanoi we checked into Sapa Legend Hotel. Unfortunately, in spite of receiving an upgrade, there was no heating or hot water. After 24 hours the heating was intermittent but not warm. The bed was extremely comfy but the decided to carry out maintenance between 10pm and 0230am , using a hammer drill which we did not appreciate and reception took quite a while to resolve. Sapa it a great place to visit and Cat Cat village a good walk and views but not for the unfit as there are a lot of stairs up and down on uneven surfaces but well worth the look. Food varied and well priced and try and get a massage as it’s well worth it.
The rooms are clean and comfortable, the staff are kind and helpful, and the breakfast is excellent. We’d definitely stay here again if we returned to Sapa again and we are happy to recommend it, overall it’s a lovely place
This is like a Two star hotel with basic rooms and missing soap in the Bathroom. Very poorly trained reception staff and average Breakfast with most dishes being Non Vegetarian having Pork and Veg soups having Chicken stock in it. The Spa staff were good and friendly. However the reception staff were not. I do not recommend this poorly managed hotel which has a good central location but badly staffed.
Stayed there for 2 nights. Opposite the hotel is a massage parlour. Very close to eateries & shops in Sapa. Walking distance to the Cable Car station too. There's a night market when we were there on a saturday.
The stuff is unfriendly and hardly speaks English. Some of the rooms have window facing the corridor of the hotel. The rooms are not well maintained and the sheets are thorns. I do not recomend to stay in this hotel
We upgraded all our hotels from 3* to 4* through our tour guide. Of all the hotels we stayed at during our stay in Vietnam, this was the most disappointing. Nothing was terrible, however a few small issues that made a difference to the overall quality of our stay. The main issues being; Our window/balcony looked out directly onto an adjacent corridor (an internal atrium-style design) which meant zero natural light. It also meant we had corridors on both sides of our room and the rooms are not sound-proof at all. We stayed in central Hanoi and didn't hear a thing, but we were woken constantly through the night with other guests coming and going (the noise of the guests are obviously not the hotels fault however the walls are very thin and sound travels easily). The shower would flood over the bath ledge and onto the floor every time we used it. Having to mop up a bathroom floor after every shower wasn't a great experience for 4*! There was no safe in our room to store passports etc. There was only one pillow each (not a big deal but again, it's nice to have the option). The bed was comfortable though. The room in general seemed tired- light switches not attached to the wall properly, damage to the walls etc. Generally just needed a freshen up. Breakfast was ok. Staff weren't the most friendly but I think it's mainly a language barrier. Smiles and hellos weren't always returned though. To sum up, the room was generally fine, however for the standard we got, it did not particularly feel like 4*, especially compared to other hotels…