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Four Points by Sheraton Juneau

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Traveller (43)
Room & Suite (32)
Dining (7)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#7 of 16 hotels in Juneau
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Business Centre with Internet Access
Baggage storage
Parking
Wifi
Restaurant
Complimentary tea
Snack bar
Vending machine
Skiing
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Fireplace
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mountain View
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
190Reviews8Q+A50Room tips

Reviews
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Tiffany L wrote a review Jul 2023
Littleton, Colorado19 contributions9 helpful votes
Kinda as expected in a tourist town in the sense that front desk employees are annoyed you’re there but the amenities are good. Book way in advance to secure an ocean view. Incredible! Clean room, shower takes a bit long to get hot, BUT, I love hot showers so it just may be me.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Loves2TravelALOT_11 wrote a review Jul 2023
Huntington Beach, California942 contributions216 helpful votes
We checked in for one night before we boarded a cruise. The positive thing I can say is the bed was comfortable. There are really only 2 large hotels in Juneau, this being one of them. As a regular Marriott guest, I had hopes for this place especially at the extremely high prices being charged during the summer ( $525-$625 a night). We had a very long check in experience as their card reader machines were not working properly and the cc had to be entered manually after 4 attempts with a card reader. The hotel has a restaurant but oddly, the breakfast is only served at the Baranoff hotel, a Best Western property down the road. Yes, we were given vouchers and had to walk about 1000 ft down the road for breakfast. Hmm. At least it was a beautiful sunny day but I would forego this
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cristi Cochran, Owner at Four Points by Sheraton Juneau
Responded 8 Jul 2023
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed our comfortable beds. We do apologize for the issues you faced during check in as well as housekeeping. We have addressed the issues with the proper departments. Unfortunately, the restaurant, McGivney's Sports Bar and Grill, is a separate business and it is their decision to be open only for lunch and dinner. We appreciate the feedback and hope you will give us another chance when your travels bring you back to Juneau!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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doctorpoff wrote a review May 2023
Cody, Wyoming3 contributions
Clean and helpful. very well located on the waterfront, walking distance from just about everything They really sweat the details to make sure your stay is great Expensive, but it is on the waterfront, downtown and has. Free parking. Also, the AC is a portable unit retrofit to the window. Those 2 issues aside, this is a winner
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cristi Cochran, Owner at Four Points by Sheraton Juneau
Responded 8 Jul 2023
Thank you for staying with us at Four Points Juneau! We are glad to hear that you enjoyed your stay and our convenient location downtown. We look forward to hosting you again when your travels bring you back to Juneau.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica S wrote a review Dec 2022
Canada242 contributions54 helpful votes
This hotel was in a great location, with all of the downtown area walkable. The gym was fine- small but functional and I actually never saw another person in the gym so it didn’t matter that it was small. The room was nice and was clean. I didn’t eat in the restaurant but coworkers did and liked it.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 13 Dec 2022
Thank you for staying with us at Four Points by Sheraton Juneau! We are glad to hear you enjoyed our fitness center and our location met your needs. We look forward to hosting you again when your travels bring you back to Juneau!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jacksondc wrote a review Sept 2022
Washington DC, District of Columbia420 contributions278 helpful votes
I hit this hotel during high season and 4 cruise ships in port. Still, they delivered for the most part on providing a clean, very large, and pleasant hotel room complete with decent front desk. It's a great location downtown. Easy walking distance to shops and stores. The first trip a year ago I faced the water, this time the city and I have to say, both are nice. Because of high season, the rate was outrageous, but not many rooms available.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 6 Sept 2022
Thank you for staying with us at Four Points Juneau! We are so happy that the location met your needs, and that you enjoyed the room and the staff. We appreciate the feedback and we hope to host you again when your travels bring you back to Juneau!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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oscar505 wrote a review Sept 2022
San Diego, California271 contributions213 helpful votes
It was a bad week for this property. One elevator was out of service. Staff was stretched thin and undertrained. It took considerable pressure to get our clearly unacceptable room changed, even though the desk knew it was unacceptable when they put us in it. After 3 phone calls, we got a new room at 11:30 pm and moved with no offer of assistance or apology. The next morning the manager was "in a meeting" when I asked to speak with her, and again later when our tour manager did. As noted elsewhere, the restaurant is only open limited days and hours. There are others nearby, but meals may take some planning if you have an early departure. On a one-night return a week later, the elevator situation was solved, and our room was ok. But this property has a way to go to meet the
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 3 Sept 2022
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations during your stay. We appreciate your feedback. We are glad to hear your returning stay was better. We hope you give us another chance when your travels bring you back to Juneau.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kate W wrote a review Aug 2022
Napa Valley, California45 contributions64 helpful votes
The room kinda felt like a motel 6 but wasn't priced like one. I tried hard to find a nice place to stay in Juneau but this was a disappointment. It is not a horror show, but it is not worth the significantly higher price than the other seemingly mediocre hotels in town.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 23 Aug 2022
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations during your stay. We appreciate your feedback. We hope you give us another chance when your travels bring you back to Juneau.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TNDuck wrote a review Aug 2022
Nashville, Tennessee45 contributions44 helpful votes
Hotel was as expected. Not perfect but clean and while understaffed, they had a good attitude, even if they didn’t follow through most of the time. One of the better views in town. No breakfast on site and sister hotels breakfast offering was not very good.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 3 Aug 2022
Thank you for staying with us at Four Points Juneau! We are glad you enjoyed the location and view! The third party restaurant, McGivney's Sports Bar and Grill serves breakfast only at 9 am on Sundays. We apologize for not meeting your expectations on some aspects during your stay. We appreciate the feedback and we hope to host you again when your travels bring you back to Juneau!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pwmer wrote a review Jul 2022
Portland, Maine14 contributions14 helpful votes
The staff at the hotel are super friendly and the room itself was very clean upon arrival. The location is perfect if you're looking to walk around downtown Juneau - and on a vacation trip, you want to be downtown, not in the valley. I'm rating it average because of the value, but I would stay again at a lower rate. I'm rating it a bit lower largely because even with that, it's a poor value. It's priced roughly double anything else in Juneau, and it probably is the best chain hotel there in terms of upkeep, but at $500+ a night I'd expect a little more. Daily housekeeping isn't done by default due to staffing shortages - at these rates, I'd bet they could staff fully by raising wages. The website (at the time of this review) does not mention this at all, and is only posted on a
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 11 Jul 2022
Thank you for staying with us at Four Points Juneau! We are so happy that the location met your needs. Due to peak season, our rates are the way they are. We appreciate the feedback and we hope to host you again when your travels bring you back to Juneau!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Skibumdude wrote a review Jun 2022
Vail, Colorado1374 contributions301 helpful votes
+1
This is supposed to be a upscale hotel. In fact the room was nice, the staff was friendly, and the location is great. But “due to a lack of staff” room cleaning occurs only 4th day. While a staffing shortage might be an excuse We would expect a reduced room rate. At present it not much better than a low or mid service hotel. Upscale hotels charge more so they should pay a wage than guarantees they have the staff to give their customers what they expect or pay for. We do not recommend this hotel until it can offer services equal to what it charges.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cristi Cochran, Guest Services / Front Office at Four Points by Sheraton Juneau
Responded 22 Jun 2022
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations during your stay. Juneau has been dealing with staff shortages so we apologize for not being able to meet your needs when it came to housekeeping service. Housekeeping service can be requested a day before and if a guest prefers housekeeping on a daily basis, they just need to let the front desk know and we can accomodate. We appreciate the feedback and we hope you give us another chance when your travels bring you back to Juneau!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€292 - €395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
juneau goldbelt hotel
FORMERLY KNOWN AS
Goldbelt Hotel
LOCATION
United StatesAlaskaJuneau
NUMBER OF ROOMS
106
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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FOUR POINTS BY SHERATON JUNEAU - UPDATED 2023 Hotel Reviews & Price Comparison (AK) - Tripadvisor