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Extended Stay America - Juneau - Shell Simmons Drive

Booking.comUS$106*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$106*
US$106*
US$107*
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Extended Stay America - Juneau - Shell Simmons Drive
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Juneau - Shell Simmons Drive
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Showing 85: English reviews
Anchorage, Alaska
Reviewed 2 September 2016 via mobile

We checked in at 8 PM. When we arrived at the front desk, there was no one there. There was a sign that said "if no one is here, use the courtesy phone in the lobby to call for help". After five minutes I picked up the phone and it rang at the front desk. I laughed and joked with...

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Helpful?
Thank Scubascott518
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take this opportunity to personally respond. The experience you described is simply not acceptable, and I sincerely apologize that it occurred. First, please rest assured that your business is very important to us and you should have been greeted quickly and with a smile. I will emphasize this with our...

El Dorado Hills, California
Reviewed 28 August 2016

Room was quiet and comfortable, complimentary breakfast snack was enough to get they day started. Close enough to walk to the JNU terminal but also a shuttle service is available if you have a lot of luggage. Front desk staff were helpful and accommodating. Rooms are generous, beds very comfortable.

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Helpful?
Thank Kurt M
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate you taking the time to write a review of your stay and for choosing to stay with us. It is great to know you found our convenient location to the airport suitable during your stay and that our staff provided you with great customer service. The staff and I would like to thank you again for posting your...

Charleston, South Carolina
Reviewed 22 August 2016

It is clear that the managers of this motel have tried to cut cost as much as possible. The breakfast is the most meager this traveler has seen, granola bars and packaged oatmeal and muffins is the fare. No fruit or juice or anything else. The coffee is good. The room was clean but there was no cleaning or makeup...

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Helpful?
2Thank Joe M
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay with us was not as restful as you, or we would want it to be. Please don't hesitate to reach out to our staff if there is a concern that you'd like us to address for you....

Anchorage, Alaska
Reviewed 15 August 2016

The room was gross. The last thing I did was shower, before checking out, because I felt dirty just being in the room. The lady at the front desk was rude, and treated everyone in line like a complete inconvenience to her. Way overpriced.

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Helpful?
Thank jige20
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is simply not acceptable, and I sincerely apologize for your experience. I have addressed our front desk staff, personally inspected the room you were in and have attempted to reach out to you to discuss the details but have not...

Reviewed 11 August 2016 via mobile

I rate this hotel 5/5. The service with the housekeepers was excellent, the front desk personell were respectful and polite. The rooms were also very clean and up to standards. I also like the area of the hotel, great view out of my window of the juneau mountains. Only problem was small pool area, other than that, great service!!!

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Helpful?
Thank noahbrown1
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you so much for sharing your experience with us. It is great to hear how excellent our housekeeping staff and front desk personnel are doing providing customer service to guests. Despite the small pool area, I'm glad you enjoyed our location and the condition of your room. Thank you again for sharing your comments with us. We look forward...

Austin
Reviewed 10 August 2016

You can't beat the location if you are traveling via the Juneau airport. It is a very short walk to the hotel although they do have a shuttle. Hotel is also convenient to the ferry landing and to Mendenhall Glacier. The front desk will go the extra mile for instance we needed some ice --- there was no ice machine...

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Helpful?
1Thank Willy78746
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for writing a review of your stay. I am pleased that our location near the airport and the shuttle was beneficial. It is also satisfying to know our front desk provided excellent customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Fairfax, Virginia
Reviewed 30 July 2016

I stayed at the hotel from July 17 to July 18. Everyone with whom I dealt was helpful and courteous. I would stay here again. The hotel is about a one-minute walk from the airport! But to get to downtown Juneau, it is about a 20-minute drive.

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Helpful?
Thank Spring1514
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate the kind words about your stay with us. I am pleased to read how accommodating our staff was and the excellent customer service they provided. It is also satisfying that you found our location suitable for it's closeness to the airport and downtown. Thank you again for your kind words. We hope you will choose to stay with...

Reviewed 19 July 2016

First, to the poor manager who has to respond to negative feedback - we were not charged for our stay, so there is nothing you need to do for me, thank you. To other families considering where to stay - please look elsewhere. I had very much wanted a place with laundry facilities and a pool for the family to...

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Helpful?
Thank Alexis P
Anchorage, Alaska, United States
Reviewed 19 July 2016

I have stayed there a few times in the past 6-12 months and the last time I stayed there they had bed bugs. I contacted them and said they would check, but never got back to me. A colleague of mine booked her parents there over memorial day this year and they had the same experience. Her father was covered...

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Helpful?
Thank Hedy E
Reviewed 18 July 2016

Stayed 3 nights in July and found the staff to be exceptional. Nothing fancy but our room was clean and comfortable. Have stayed in another Extended Stay America in Chicago which was not the case. This one was exceptionally maintained and convenient to the airport. (It was so close that we walked quicker than the van could load and drive...

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Helpful?
Thank Sally S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Sally - Thank you for your great review. We are glad that you enjoyed your clean, comfortable room and our convenient location. We hope to host you again in the future.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Limited Shuttle Service ... more   less 

Additional Information about Extended Stay America - Juneau - Shell Simmons Drive

Address: 1800 Shell Simmons Drive, Juneau, AK 99801 (Formerly Extended Stay Deluxe )
Region: United States > Alaska > Juneau
Price Range: €93 - €180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Juneau - Shell Simmons Drive 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Extended Stay Deluxe Hotel Juneau
Juneau Extended Stay
Extended Stay Juneau
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Questions & Answers

Questions? Get answers from Extended Stay America - Juneau - Shell Simmons Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Location.Higher floor have less noice”
cjd290446, 12 Dec 2016 | Read review
“It's Alaska, people are crazy and welcoming. The Tlingit and Haida tribes are very friendly people.”
mtty2016, 16 Nov 2016 | Read review
“Ask the front deskman to put you on the second level. I believe those rooms aren't for pets.”
92ltn, 7 Sep 2016 | Read review
“We could see the terminal from our room, and were not bothered by air traffic.”
KurtM882, 28 Aug 2016 | Read review
“If you want a good room, don't stay here”
jige20, 15 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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