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Cocoon Hotel

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Traveller (144)
Room & Suite (94)
Dining (32)
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Overview
  • Excellent44%
  • Very good23%
  • Average19%
  • Poor8%
  • Terrible6%
Travellers talk about
“front desk”(34 reviews)
“costa rica”(39 reviews)
“hot water”(15 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
Bar/Lounge
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (524)
There are newer reviews for Cocoon Hotel
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221 results
Traveller rating
87
61
34
21
18
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Time of year
LanguageEnglish
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87
61
34
21
18
Show reviews that mention
All reviewsfront deskcosta ricahot watercenter of san josestayed dayshotel is locatedfree breakfastthe location is perfectpura vidaairport shuttleenjoyed my staycentral marketceiling fanvivianalobbycountrytortuguero
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11 - 15 of 221 reviews
Reviewed 11 September 2017

It was a battle to get towels or drinking cups. The advertised restaurant had been closed for sometimes and was stripped of everything. Bathroom faucet not working well. Not hot water. However, a decent location within a nice walk to the central downtown area. Staff...More

Thank KathrynST
Response from Shana-Management, Gerente at Cocoon HotelResponded 22 September 2017

Dear Guest: Thank you for choosing our hotel for your stay in San Jose. Our restaurant will open again in October, we regret the inconveniences that have occured. We will take into account your criticisms to improve. Regards!

Reviewed 22 August 2017

I was well treated by everyone at the hotel, especially the reception staff who were all quite friendly and helpful. The hotel is closely located to downtown San José where everything is within walking distance. I felt as if I was staying at a relative's...More

Thank Dom V
Response from Shana-Management, Gerente at Cocoon HotelResponded 22 September 2017

Dear guest: Thank you for choosing us. We are happy to know that your stay was excellent and that our staff was very helpful. We look forward to welcoming you back in Cocoon. Pura Vida!

Reviewed 16 July 2017

My wife and I stayed at Cocoon after our trip through Costa Rica and while we certainly made the most of the central location and enjoyed the breakfast there were a few minor quirks with the place as well. We had heard there was a...More

2  Thank George T
Response from Shana-Management, Gerente at Cocoon HotelResponded 22 September 2017

Dear Guest: Thank you for your comment, we are glad to know that our breakfast was to your liking and our location as well. We will take into account your criticism for improvement. Regards!

Reviewed 3 May 2017 via mobile

The whole staff (reception, bartenders, housekeeping, restaurant, manager) were wonuderful! The Hotel is within walking distance of anything you would want downtown and three bus stations nearby. The AC is icy cold. The hot water is really hot. Food is delicious. Hotel is cleaning, although...More

1  Thank JanicaTimbuktu
Response from CocoonHotelCR, Gerente at Cocoon HotelResponded 4 May 2017

Dear Janica Thanks for your positive comments, we are working everyday to improve our services and provide a positive experience for our visitors. We enjoyed your visit also very much, and are looking forward to see you in the near future.

Reviewed 11 April 2017

We were in San Jose for 2 nights on our way to the Caribbean and spent a wonderful time at this budget Hotel its close to all bus terminals our breakfast was included. The staff was very friendly and made us feel at home ,...More

2  Thank rico b
Response from CocoonHotelCR, Gerente at Cocoon HotelResponded 18 April 2017

Dear Rico, Thank you so much for this positive review,we are so glad that you enjoyed your stay in our hotel cocoon. Thank you for choosing us and thank you for rating 5 star. We hope to see you again and we wish you all...More

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$15 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$15 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (144)
Room & Suite (94)
Dining (32)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
728glennm
15 April 2017|
Answer
Response from cocoonhotel2017 |
Dear Mr Willemstad: Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have... More
0
Votes
bajanking1
25 January 2017|
Answer
Response from Katherine R D |
You would need to ask the establishment.
1
Vote
Jessiraeyoga
9 January 2017|
Answer
Response from CocoonHotelCR | Property representative |
Hello, It is about 20 or 25 minutes, sometimes only 15 min, all depend of the traffic. Actually it a quick access.
0
Votes
Google Translation
Room Tips
"Rooms on west side (back) have good views"
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"I prefer the upper level"
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"get high up."
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"second and third floors"
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