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Cocoon Hotel

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Cocoon Hotel
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453 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 1 week ago via mobile

I been in Cocoon Hotel since last weekend due the Gun-S- & Roses concert.... we have a great time, rooms are clean, the staff very friendly, hotel are really close to down town and just 10 minutes to the National Stadium... we were planing to stay only one day but at the end we extend for three more nigths 😎

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Helpful?
Thank franchella b
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Franchella It is a pleasure for us to know that you have had a goot time in our hotel, we apreciate the review, and we hope to see you again, thank you so much

Reviewed 1 week ago via mobile

Cocoon is really a nice and value for money as budget hotel Stay was comfortable Rooms was clean and comfortable Staff was friendly Breakfast was on time Small bar inside the hotel and very near to central market Overall nice experience with value for money

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Helpful?
Thank Khushwant B
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest We appreciate you took your time to write this review on tripAdvisor, it is a pleasure for us to give the best service we can and we are glad to know that you have a good time here, we hope to see you again. Thanks!

Reviewed 3 weeks ago via mobile

Very nice people working in this nice hotel in the center of San Jose. We had to stay 4 days in the city to make some buisness and the location was perfect to moove easy without driving or taking a Taxi. We left our car in the hotel parking the hole time. The rate is excellent for our budget and...

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Helpful?
Thank valentinociro
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Valentino We appreciate the time you took to write this review, as you said the hotel is so near of the center of San José and you can walk to go to the center, to restaurants, shopstores, goverment buildings, theaters, museums, etc. We are glad to know that you felt comfortable here. We hope to see you again

Reviewed 4 weeks ago

Hotel is located in the heart of town...9 ave Central street , Its 6-8 blocks away from stores, banks, fast food restaurants, parks, In front of hotel visible homelessness, drugs, dirt and prostitution,Make sure you're not alone if you decide to stay on hotel, However Costa rica have uber availble and you can use it anytime. Staff was polite and...

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Helpful?
Thank Fernando G
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Fernando We appreciate your review in TripAdvisor, we are 4 blocks to the central street and aroud that street you can walk around and find banks, restaurants, parks, goverment buildings, shopstores, In Costa Rica we use Uber, taxi cabs, shuttles. Also the hotel is near of most of all bus stations to go many beautiful places of Costa Rica.

Bacliff, Texas
Reviewed 5 weeks ago

My first choice when spending time in San Jose. Good staff and extremely helpful. Only wish the restaurant would stay open till 10pm. Flight schedule always has my arrival to hotel @ 9:30pm and not a lot open nearby.

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Helpful?
Thank Mdegerman
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest We appreciate you take your time to write this nice review, we are happy to know that our staff were helpful. I just let you know that our restaurant now it´s open until 10 pm the next chance you will here you woul be able to enjoy the food of our restaurant, we hope to see you here...

Reviewed 18 October 2016 via mobile

In the heart of san Jose, beautiful white and green coulours. The rate is super and the breakfast is included. Maybe the location for many is not good, but for me it was the best, close to the center, close to many bars and restaurants in night time. For what i payed, i must thank all the staff of Cocoon...

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Helpful?
Thank gondolaitalia
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest We appreciate you take your time to write this review and we are glad to know that the location were perfect for you and that you got what you need by the staff, we hope to see you around here again

Hyattsville, Maryland
Reviewed 7 September 2016

Right in the heart of town...off Central Ave with stiores, banks, fast food restaurants, visible homelessness, drugs, dirt and prostitution. Hotel staff was the BEST part of my stay extremely helpful and friendly. Hotel rooms are moldy smelling with little to no natural light. Light bulbs were dim and few outlets. The AC unit was old and noisy so easier...

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Helpful?
Thank ccm1319
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest Cocoon hotel appreciate your opinion in TripAdvisor, and we are glad to know that our staff help you; about the location of the hotel, it is near from bus stations, museums, theaters, parks, goverment buildings and we have been having meetings with the municipity and they are fixing things in the neighborhood. The administration of Cocoon is working...

Bellingham, Washington
Reviewed 29 August 2016 via mobile

We normally stay in cheaper places, but my husband got sick, so we stepped it up a notch and stayed two nights at Cocoon. The bed was comfy, the service was friendly, and everything was clean. But we had a room facing the road, which was a little loud, and we special-ordered chicken soup which cost an outrageous $10. So...

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Helpful?
Thank astrokate
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest Thank you for taking your time to make this review, we hope your husband got better, we are glad to know that the service you received was good and that our staff helped you. We appreciate your opinion because that makes us improve.

Montreal, Canada
Reviewed 21 August 2016 via mobile

The room itself was ok but needed revamping. Beds were hard and no hot water. Parking was safe but across the street and not very flexible with going and coming. Breakfast was traditional and good overall ( see picture)

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Helpful?
Thank StefanReiter
Alberta
Reviewed 10 August 2016

Pros: walking distance from bus station (Terminal Central 7-10) so very convenient for one night if you're taking the bus in the morning, AC, breakfast (we left very early so they packed us some fruit and yogurt to go), clean, bright, restaurant/bar on main floor, friendly reception Cons: loud music from restaurant bar, a little impersonal and no common area...

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Helpful?
1Thank Barb A
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Barb, We really appreciate your comment in TripAdvisor, we have been trying to improve the situation of the neighborhood with the municipality but it is something that takes time, we offer the taxi service to help our customers and to make them feel secure. Our common area is located in the lobby and also we have the restaurant -...

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) And The Pre-Columbian Gold Museum (4 min.); Also very close to the major bus stations of San Jose. ... more   less 

Additional Information about Cocoon Hotel

Address: Calle Central, Avenida 9, San Jose 10110, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: €44 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cocoon Hotel 3.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Cocoon Hotel Costa Rica/San Jose
Hotel Style:
#12 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Cocoon Hotel staff and other travellers.
14 questions
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Questions? Get answers from Cocoon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one with AC, Most of the room just have a Fan.”
 of 5 bubbles 633fernandog, 8 Nov 2016 | Read review
“No particular room to suggest ”
 of 5 bubbles Mdegerman, 1 Nov 2016 | Read review
“Close to the Caribbeano Bus station, if your going in that direction.”
 of 5 bubbles 239vincents, 27 Jul 2016 | Read review
“pick a room not facing the street.”
 of 5 bubbles MichaelDembenski, 28 Jun 2016 | Read review
“inspect the room on check in for mildew.”
  • Our new room. Still has mildew but way better.
  • The bathroom in our second room. The rod was bent and falling
  • The hotels attempt to get rid of the smell of mildew
  • scuff marks that could be fixed for cheap!
  • exposed and loose power plug
  • missing button = missing attention to details
  • bathroom wall. the smell of mildew was worse than the picture
 of 5 bubbles ren-cas1, 2 Jun 2016 | Read review
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