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Cocoon Hotel

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Traveller (144)
Room & Suite (94)
Dining (32)
Ratings and reviews
  • Excellent45%
  • Very good23%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“front desk”(34 reviews)
“hot water”(16 reviews)
“costa rica”(39 reviews)
View all reviews
What's included
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
Bar/Lounge
Concierge
Wheelchair Access
Laundry Service
Free Parking
Pool
Restaurant
3 Star Hotel
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see...
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Location and contact
Calle Central, Avenida 9, San Jose 10110, Costa Rica
Hotel website
6.1 km to Tobias Bolanos Intl Airport
53 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
2 Aug3 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)
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223 results
Traveller rating
87
62
34
22
18
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Time of year
LanguageEnglish
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87
62
34
22
18
Show reviews that mention
All reviewsfront deskhot watercosta ricacenter of san josepura vidabreakfast was includedairport shuttleenjoyed my stayceiling fancentral locationvivianalobbydowntowncountrytortuguero
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1 - 5 of 223 reviews
Reviewed 2 weeks ago via mobile

Kind of a neat atmosphere, fairly close to city center. Wouldn’t give me money back when I said I wanted to cancel the last 2 days of our stay. The shower in room 61 flooded our room, guess that explains all the other stains on...More

Thank Heidi E
Reviewed 4 weeks ago via mobile

Cocoon had a lovely staff, nice breakfast, and great location for city center. We experienced a few cockroaches at night and had no hot water. Later I read that I could have asked about the hot water instead of assuming there wasn’t any. Despite the...More

Thank Sara C
Response from CocoonHotelCR, Manager at Cocoon HotelResponded 4 weeks ago

Hello Sara, Thank you very much for your comment. We work continously on improving our facilities and try to give the best possible service to our guests. Regarding the hot water it was an issue out of our control that by the time of your...More

Reviewed 3 June 2018

I have felt really comfortable in the stay, everything in general is excellent, has comfortable rooms and a very good staff, also their breakfasts are delicious. The best thing about this hotel is its location, it is located in an area where you have everything...More

Review collected in partnership with this hotel
Thank jsc210399
Response from CocoonHotelCR, Gerente at Cocoon HotelResponded 5 June 2018

Dear Guest, Thanks for your feedback. We truly appreciate that you enjoyed to stay with us. We will be waiting for you the next time even with more surprises at Cocoon Hotel!

Reviewed 6 February 2018

After 4 years I returned to Costa Rica, in this hotel was broke my heart , because the people in Costa Rica generaly is so sweet and lovely , this hotel broke my heart especially Mr. José the receptionist who is so coarse , is...More

Thank Luz V
Response from Shana-Management, Gerente at Cocoon HotelResponded 8 February 2018

Dear guest: We are very sorry that your heart has broken due to bad customer service, you must be a very sensitive person. Our hotel stands out for the excellent customer service we provide, we are going to take action on the matter to know...More

Reviewed 27 January 2018 via mobile

Place is well located in downtown, and the manager Viviana is such a nice, helpfull and good looking person, the complete staff is always ready to help on everything that you need no matter what time is it and how big the problem is.

Thank Daniel S
Response from Shana-Management, Gerente at Cocoon HotelResponded 29 January 2018

Dear guest: Thank you very much for your kind comment! We are happy to see that your stay with us was pleasant. We hope to have you back at our hotel Pura Vida!!

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Wheelchair Access
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$26 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in San Jose
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$26 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in San Jose
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (144)
Room & Suite (94)
Dining (32)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
728glennm
15 April 2017|
Answer
Response from cocoonhotel2017 |
Dear Mr Willemstad: Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have... More
0
Votes
bajanking1
25 January 2017|
Answer
Response from Katherine R D |
You would need to ask the establishment.
1
Vote
Jessiraeyoga
9 January 2017|
Answer
Response from Hotel C | Property representative |
Hello, It is about 20 or 25 minutes, sometimes only 15 min, all depend of the traffic. Actually it a quick access.
0
Votes
Google Translation
Room Tips
"Rooms on west side (back) have good views"
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"I prefer the upper level"
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"get high up."
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"second and third floors"
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