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Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see...
Kind of a neat atmosphere, fairly close to city center. Wouldn’t give me money back when I said I wanted to cancel the last 2 days of our stay. The shower in room 61 flooded our room, guess that explains all the other stains on...More
Cocoon had a lovely staff, nice breakfast, and great location for city center. We experienced a few cockroaches at night and had no hot water. Later I read that I could have asked about the hot water instead of assuming there wasn’t any. Despite the...More
Thank Sara C
Response from CocoonHotelCR, Manager at Cocoon HotelResponded 4 weeks ago
Thank you very much for your comment. We work continously on improving our facilities and try to give the best possible service to our guests. Regarding the hot water it was an issue out of our control that by the time of your...More
I have felt really comfortable in the stay, everything in general is excellent, has comfortable rooms and a very good staff, also their breakfasts are delicious. The best thing about this hotel is its location, it is located in an area where you have everything...More
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Response from CocoonHotelCR, Gerente at Cocoon HotelResponded 5 June 2018
Thanks for your feedback. We truly appreciate that you enjoyed to stay with us. We will be waiting for you the next time even with more surprises at Cocoon Hotel!
After 4 years I returned to Costa Rica, in this hotel was broke my heart , because the people in Costa Rica generaly is so sweet and lovely , this hotel broke my heart especially Mr. José the receptionist who is so coarse , is...More
Thank Luz V
Response from Shana-Management, Gerente at Cocoon HotelResponded 8 February 2018
We are very sorry that your heart has broken due to bad customer service, you must be a very sensitive person.
Our hotel stands out for the excellent customer service we provide, we are going to take action on the matter to know...More
Place is well located in downtown, and the manager Viviana is such a nice, helpfull and good looking person, the complete staff is always ready to help on everything that you need no matter what time is it and how big the problem is.
Thank Daniel S
Response from Shana-Management, Gerente at Cocoon HotelResponded 29 January 2018
Thank you very much for your kind comment!
We are happy to see that your stay with us was pleasant.
We hope to have you back at our hotel
Dear Mr Willemstad:
Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have... More
Dear Mr Willemstad:
Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have a pool, but we can offer a wide variety of one day activities, departing and returning to the hotel on the same day, at a very resonable price. We offer 24 hour security and our reception staff is completely bilingual. We are 45 minutes away from the Airport, and can offer shuttle from and to the Airport.
Costa Rica is well known for the friendliness of its people, and our staff is no exception to this trait.
Thanks for your enquiry in Tripadvisor, if you have any further questions please do not hesitate in contacting us at ( firstname.lastname@example.org ) or at 506 22566442.
Thanks and Pura Vida.