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Cocoon Hotel

523 reviews
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Traveller (144)
Room & Suite (94)
Dining (32)
Overview
  • Excellent45%
  • Very good23%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“front desk”(34 reviews)
“costa rica”(40 reviews)
“hot water”(15 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (523)Write a Review
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18
Show reviews that mention
All reviewsfront deskcosta ricahot waterstars hotelcenter of san josebus stationsstayed dayshotel is locatedfree breakfastthe location is perfecthotel staffpura vidashort stayairport shuttleenjoyed my staycentral marketceiling fan
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1 - 5 of 221 reviews
Reviewed 2 weeks ago

After 4 years I returned to Costa Rica, in this hotel was broke my heart , because the people in Costa Rica generaly is so sweet and lovely , this hotel broke my heart especially Mr. José the receptionist who is so coarse , is...More

Thank Luz V
Response from Shana-Management, Gerente at Cocoon HotelResponded 2 weeks ago

Dear guest: We are very sorry that your heart has broken due to bad customer service, you must be a very sensitive person. Our hotel stands out for the excellent customer service we provide, we are going to take action on the matter to know...More

Hotel's Favourite
Reviewed 10 March 2017 via mobile

Excellent hotel in the center of san jose, close to all bus terminals, restaurant in the hotel and bar, friendly staff and always willing to help, service to and from the airport Reliable and good price.

3  Thank Jose Alberto V
Response from CocoonHotelCR, Gerente at Cocoon HotelResponded 21 March 2017

Dear Jose, Thank you so much for sharing your opinion about COCOON on TripAdvisor. We are very happy that you were satisfied during your stay with us and we hope to see you more often. THank you.

Reviewed 3 weeks ago via mobile

Place is well located in downtown, and the manager Viviana is such a nice, helpfull and good looking person, the complete staff is always ready to help on everything that you need no matter what time is it and how big the problem is.

Thank Daniel S
Response from Shana-Management, Gerente at Cocoon HotelResponded 3 weeks ago

Dear guest: Thank you very much for your kind comment! We are happy to see that your stay with us was pleasant. We hope to have you back at our hotel Pura Vida!!

Reviewed 4 weeks ago

We have visited every year for the last four years. It was once a good value for a budget hotel. It is no longer. Poor upkeep and it does not provide as advertised. Problems with the television remote was not addressed when asked, no safe...More

1  Thank Mdegerman
Response from Shana-Management, Gerente at Cocoon HotelResponded 3 weeks ago

Dear Guest: We are sorry about all the inconveniences that you had during your stay at our hotel. We regret that you have not commented on the good treatment of our staff because they see in you a known client, but we understand if you...More

Reviewed 4 weeks ago via mobile

We stayed one night here and it was interesting to say the least. We arrived later on and once we were dropped off We saw the main doors were locked/chained shut and we were worried no one was around to let us in. We knocked...More

1  Thank Craiggel
Response from Shana-Management, Gerente at Cocoon HotelResponded 3 weeks ago

Dear Guest: We regret all the inconveniences that you had during your stay at our hotel, we will take into account your criticisms to improve. Regards.

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$16 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$16 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (144)
Room & Suite (94)
Dining (32)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
728glennm
15 April 2017|
Answer
Response from cocoonhotel2017 |
Dear Mr Willemstad: Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have... More
0
Votes
bajanking1
25 January 2017|
Answer
Response from Katherine R D |
You would need to ask the establishment.
1
Vote
Jessiraeyoga
9 January 2017|
Answer
Response from CocoonHotelCR | Property representative |
Hello, It is about 20 or 25 minutes, sometimes only 15 min, all depend of the traffic. Actually it a quick access.
0
Votes
Google Translation
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Room Tips
"Rooms on west side (back) have good views"
Read review
"I prefer the upper level"
Read review
"get high up."
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"second and third floors"
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