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Real InterContinental Costa Rica at Multiplaza Mall

InterContinentalUS$306*
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#6 of 15 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Real InterContinental Costa Rica at Multiplaza Mall
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1,243 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 847: English reviews
Reviewed 4 March 2016 via mobile

We stayed two nights before starting our tour of Costa Rica. Lovely clean and quiet rooms. Elevator (keycard access) was a bit of a hassle since we had to get a new key multiple times. Grounds and pool area was beautiful. Hotel staff was polite. Shopping mall next door (walking distance) but use the pedestrian bridge if you wander over...

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Helpful?
Thank Jan C
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Jan, thank you very much for sharing your nice review on tripadvisor. We are really happy that you enjoyed a lot of the property in such short time. We are working on the keys problem to improve this sensitive area. Pease be welcome anytime. Ricardo M.

Tallahassee, FL
Reviewed 29 February 2016

My husband and I stayed at the Real InterContinental Costa Rica for 3 nights as part of a pre-cruise package. Overall, we were very pleased with our room, its decor and comfort. We thought the meals in The Market and Alfredo's restaurants were very good and priced as expected for a luxury hotel. The only disappointment we had was the...

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Helpful?
Thank J_JoTallahassee_FL
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear guest, first of all we want to thank you for sharing your overall review of your last visit. We are happy that you enjoyed your comfortable room and the meal at The Market and Alfredo. Your feedback is really important for us that why we will take specific actions to improve the spa and bar. Ricardo M.

Boston, Massachusetts
Reviewed 24 February 2016

this hotel was lovely. It has a nice entry with beautiful flowers and piano music. Thing is- it's a very popular hotel for Americans. I didn't even feel like I was out of country. The live piano music is all US pop songs and brunch in the AM is crowded the blue-haired bus brigade... and that sounds mean, but you...

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Helpful?
1Thank rodgernm
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Mr Rodgernm, we are going to take your comments into consideration to implement more things and a touch of our country since the time you walk in. We hope to have you very soon with us so you can see by yourself all the improvements and new things that we will implement at our hotel. Best Regards, Ricardo M.

Reviewed 22 February 2016

This is the 2nd time I have stayed a this hotel. First time was without kids. This time I traveled with my husband and 2 children (7 and 9). We came here for my husbands work. We were booked on the club floors so we had access to the club level, breakfast, snacks and happy hour stuff. Nice perk when...

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Helpful?
Thank celiatripp
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear celiatripp, Thank you very much for taking the time to share your experience with us. It was a pleasure to have you and your family with us. We hope you come visit us very soon. Best regards, Ricardo Menendez General Manager

Brasilito, Costa Rica
Reviewed 18 February 2016

As a family with kids we got two rooms far away each other, breakfast facility absolutely not organized (too many guests for not properly organized staff), bathrooms worn out, check out procedure: through walkie talkie asking loudly for the confirmation of mini bar consumption (all people at the desk know your mini bar preferences:-:)), the check out took 15 minutes....

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Helpful?
2Thank Colnago77
IHGService, Guest Relations Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Colnago77, Thank you for writing a review. Our hotel is committed to providing our guests with the highest quality services and facilities. It sounds like you encountered numerous problems during your stay. I am sorry that your assigned rooms weren't near each other and the breakfast service was rendered in a disorganized manner. Your comments regarding the bathroom condition...

Orlando, Florida
Reviewed 18 February 2016

The decor of the hotel is lovely. I loved all the "natural" items of different textures. Our room was nicely appointed, with a really comfy bed. The staff was friendly and hospitable, and the club room servers are EXCEPTIONAL!! Top-notch. I loved the breakfast buffet as they had nice variety. The pool area looked lovely. The onsite restaurants were reasonable...

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Helpful?
2Thank Angela E
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we feel truly sorry about your last experience. It is our goal to provide superior services and accommodations and the feedback we received from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Otherwise we are really happy that our team at the lounge were...

Jupiter, Florida
Reviewed 17 February 2016

Hotel was magnificent, staff was wonderful and helpful, Room was outstanding Pool was unique.. At just before dusk the wild green parrots were amazing. The bartender in the lobby Randall was very funny and told us allot of history about the hotel. Mall was across the street so convienent as we left a bag home..Restaurants were good.

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Helpful?
Thank carol c
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Carol, thank very much for taking the time to share your wonderful review on this site. We are really proud to have this wonderful and helpful staff that every day do their best to give the best experience in our hotel. Randall is a great college and I will share your comment with him. We are looking forward for...

Portage, Michigan
Reviewed 17 February 2016

Everyone on the staff at this hotel smiles and greets you, and if you look the least bit confused, asks how they can help. They have a couple of beautiful pool areas in a courtyard out the back which is nicely landscaped, along with a large, well-equipped fitness center. If you become a Starwood member, you may be eligible for...

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Helpful?
Thank Robert K
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Robert, we are so glad to know about the great service that our staff gave you on your last visit. This is definitely the kind of service the Intercontinental culture reflects and off course each facility and location is a plus that gives the property an automat up grade. We know that your next visit will be better than...

Chicago, Illinois
Reviewed 14 February 2016

This hotel is next to the expensive MultiPlaza Mall. Even though I didn't intend to shop at the mall, it was still a nice place to stroll through in a hot day. I was happy to find ice cream shops and empanadas in the bakery, both of good quality.

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Helpful?
Thank reviewer2011
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear guest, thank you very much for sharing your positive comment on tripadvisor. Definitely our location on the best area of San Jose is a plus since we are as you said rights next to the best and biggest shopping mall of Costa Rica so you will find everything you want. We hope you can come one more time soon....

Saint Louis, Missouri
Reviewed 13 February 2016

Overall, this was a very nice hotel. Large room and bath, quality linens and toiletries, friendly and helpful staff. Nice patio and pool (chilly water!). Good selections at the breakfast buffet, but the room was crowded with cruise passengers and seating was scarce. Only drawback is that there is nothing other than a giant mall in the neighborhood and traffic...

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Helpful?
Thank saintlouisan
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear guest, we are thrilled with your wonderful comment about your nice stay in our property with the excellent room and friendly staff. As you said on this month’s our occupancy is very high so the lobby is very inviting for every person. We look forward for your prompt visit. Ricardo M.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Nau Sushi Lounge
Nau Sushi Lounge
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: €162 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Green Hotel in Escazu
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay weekends and ask for the weekend rate, $139/night. a FRACTION of Expedia published prices!!!”
gregoryg803, 27 May 2017 | Read review
“5th floor quiet except for weekends when families here.”
Bassnbob13, 25 May 2017 | Read review
“The moderen wing has city views”
rjw1202, 19 May 2017 | Read review
“I was in room 469 which is at the end of the corridor with a window of the mountains.”
X9442KVmariad, 16 May 2017 | Read review
“Pool side room view is preferred.”
rsorbara56, 2 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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