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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 16 Hotels in Escazu
Certificate of Excellence
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Real InterContinental Costa Rica at Multiplaza Mall
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1,086 Reviews from our TripAdvisor Community

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Showing 738: English reviews
Reviewed yesterday NEWvia mobile

This is a lovely example of the traditional intercontinental hotel. The rooms were very traditional with appropriate classical touches. Across the street from the largest mall on the city. Wonderful stay

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Helpful?
Thank Nancy G
Boca Raton, Florida
Reviewed 2 days ago NEWvia mobile

Stayed for a business trip. The hotel is close to the most relevant mall in San Jose thus offering an alternative for spare time. Nice pool and public spaces. Good Internet. Service is a little bit slow but nothing serious. The only strong suggestion will be that they can start thinking on a bed replacement program. Mattress are soft and...

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Thank PvM1
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear PvM1 Thank you for choosing us for your stay in San Jose. You are right, we have Multiplaza Mall next door to us. It is the largest and most exclusive mall in the city, Multiplaza offers a great shopping and relaxing experience, it is full of different shops, restaurants, cinema, etc. With regards to the mattresses, we will consider...

Lawrenceville, Georgia
Reviewed 3 days ago NEW

Great Hotel. When I checked in the gentleman at the front desk recognized me from last year. Since I am Platinum, they upgraded me to to club tower. The whole staff was great, they really know how to make you feel special and a valued guest. Juan in the Breakfast Area in the Club Tower, did an especially great job....

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Helpful?
Thank Pete N
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Pete N I want to thank you for staying with us and for giving us a fantastic review. The reason why we are here is to satisfy our guests' needs, I am glad we were able to accomplish that with you. I also want to thank you for recognizing how great our staff is, specifically you mentioned Juan, he...

Reviewed 3 days ago NEWvia mobile

This hotel has a great location right in front of the mall and nearby restaurants. The highlight of my stay were the executive lounge staff, unfortunately I don't remember their names but they were two gentlemen.. Eduard Soler from F&B does a great job with his staff as service in Factory was as well Outstanding! I highly recommend this property.

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Helpful?
Thank WarningAdvisory
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear WarningAdvisory Thank you for preferring us and for giving us a great review. It is our mission to meet our guests' expectations and I am glad we were able to fulfill yours. You are right, Eduard Soler, our Food and Beverage Manager, does a fantastic job at running all of our restaurants and bars, including Factory. Thank you for...

Duncan, Canada
Reviewed 6 days ago NEW

Very tasty food at a bufet meal. Christopher was a very good server who gave good service and recommended a great local beer. The hotel is well situated across from a huge shopping mall. We travelled on a Caravan tour and are pleased with the choice of hotel.

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Helpful?
Thank frunzig
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear frunzig Thank you for choosing us, it was our pleasure to serve. Our primary objective is to fulfill our guests' expectations, and from what I read, it looks like we did that in your case. I also want to thank you for recognizing Christopher's work, the service he provides is impeccable. I hope you comes back soon! Best regards,...

Managua, Nicaragua
Reviewed 1 week ago NEWvia mobile

If yours is just a place to sleep and take a shower, this place is functional. But if you are looking for a place where you will get exceptional service, look for another hotel. Staff here is not very friendly.

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Helpful?
Thank Jorge A
Ricardo M, Front Office Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dra Jorge A I am sorry you experienced this, it is our mission to meet our guests' expectations, and I sorry we couldn't fulfill yours. We will analyze our internal procedures in order to find out what happened and to improve our processes. Could please email me at: gilberto.gondola@r-hr. detailing the incident? That would be greatly appreciated. Best regards, Gilberto...

London, United Kingdom
Reviewed 1 week ago via mobile

I stayed here for two nights and was very pleased with both the facilities and the service. Staff were very friendly and helpful, the dining facilities were great with a lovely breakfast which had indoor and outdoor seating. The room was very good, comfortable bed and good bathroom. I couldn't fault this hotel and happily recommended it. There is a...

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Helpful?
Thank Beetravels
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Beetravels Thank you for preferring us and for giving us a great review. It is our mission to meet our guests' expectations, I am glad we fulfilled yours. You are right, our breakfast buffet is fantastic, it is my favorite time of the day to eat at The Market. I hope you visit us again soon, thank you for...

Reviewed 1 week ago via mobile

Stayed in the executive club. I am a fan on having a separate breakfast for the executive tower, and free happy hour with snacks and drinks. Rooms were comfortable and luxurious [though they should provide more bottled water]. The hotel itself is very nice, with at least four restaurants for dining options [I only tried the factory lobster and steak,...

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Helpful?
Thank Robert L
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Robert L Thank you for preferring us and for giving us a great review. It was a pleasure to serve you and to fulfill your expectations. I agree with you, our gym is greatly equipped, it has all the machines you could want. I also concur with your statement on the Club Tower breakfast, it has fantastic food and...

Reviewed 2 weeks ago via mobile

My husband and I have stayed at this resort 3 or 4 times this year and each time seems to get worse with this last stay the worst and last for us! We stay in the club tower each time. This time we checked in we were given what looked like they're worst room and when we got to it...

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Helpful?
Thank Cindy P
Ricardo M, Club Tower Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Cindy P Please for give us for the unexpected incidents that occurred during your stay. It is our mission to meet our guests' expectations, and we are sorry we could not fulfill yours. I will take it upon myself to make things right. If you could kindly send me an email with more detailed information, it would be greatly...

Ormond Beach, Florida
Reviewed 2 weeks ago

The Intercontinental is a seriously nice hotel. The rooms are very lovely and the grounds are well manicured with handsome plants and a very nice pool. The lobby also serves as a bar during the evenings with music and many people just enjoying the social atmosphere. The hotel was very clean and up to date with all the amenities you...

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Helpful?
Thank elderlygourmet
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear elderlygourmet Thanks for preferring us and for your great review full of positive observations. It is our mission to meet our guests' expectations and I am glad we were able to fulfill yours. You are right, our lobby is very lively, it provides a great atmosphere if you want to socialize with family and friends. It was a pleasure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The InterContinental San Jose at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose’s most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Alfredo Trattoria. The hotel´s full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, vapor baths or an array of other relaxing massage treatments. The hotel´s updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler; with streaming speed internet, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvre. Real InterContinental San Jose at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: €158 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 5th floor so the room was very quiet and away from traffic.”
 of 5 bubbles elderlygourmet, 26 Nov 2016 | Read review
“All the rooms seem excellent, but go for one overlooking the pool”
 of 5 bubbles graham201622, 10 Nov 2016 | Read review
“Ask for a room in front of the pool, the view is amazing”
 of 5 bubbles MysteryRJ, 5 Nov 2016 | Read review
“Standard room or luxury tower”
 of 5 bubbles coolforest, 1 Nov 2016 | Read review
“If you want an even better experience, go the executive tower, you will get a happy hour to start your evening and it's less crowded.”
 of 5 bubbles Gary_Fonseca, 18 Oct 2016 | Read review
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