We had the luck to spent 4 nights in this luxury tented camp. Jairo Quesada and the whole staff made our stay, close to the Arenal Vulcano, really unforgettable. Service around the clock was super kind, helpful and professional. Our privat day trip to the waterfall and to the hangig bridge was great. Food and service of all the kind Ticos just outstanding. We thank you all again so much, Jairo and whole staff. This is a place to visit at least once in a lifetime!!! Thanks again for everything! Andy and Miriam, from Switzerland
This is an amazing place. Beautiful accommodations and grounds and extremely nice staff with great food and breakfasts. The one problem we had was with the carts. The property is very spread out and at times you need a golf cart to take you to a restaurant. Sat nite we called and was told a cart would be there promptly. 30 mijnutes later we called again and they apologized and one did come. That was fine until the next day. At checkout we called for a cart to come to pick up our luggage (our tent was 300 meters (hills) from where we were to be picked up. We were promised one in 15 minutes. 35 minutes later we were tired of waiting and needed to get to our ride so we toted our suitcases the 300 meters to the pick up area While this might sound trivial, if you want to be a five star facility or considered one of the best in the world (which Nayara has the capability of being) your pick up service has to do better. Fortunately I am a healthy 76 year old but for a 76 year old to have to lug his suitcase over 300 meters of hills is not acceptable for a 5 start Still, all in all it is a great lodge and I would definitley stay there again but for goodness sake: FIX YOUR CART SERVICE!!!!!!!!!!!!!!!!!!!!!!!!…
My wife and I just got back from a four night trip here and it couldn't have been better. We stayed in Tent #6 and the accommodations, views, wildlife and staff were all incredible. It was really easy to communicate with the hotel via WhatsApp to arrange dinners, excursions, massages, etc. It would be great if the hotel created a WhatsApp group chat where all of the guests can share when they see wildlife. Also - be prepared, the grounds are very steep, but you can just use WhatsApp to call and ask for golf cart transportation. The hotel helped us arrange airport transfers from SJO, which is about a 2.5 hours ride. Ron was wonderful! He made the drive fly by with all of the history and knowledge of Costa Rica he shared with us. We also used the hotel to arrange a private tour of the Hanging Bridges and La Fortuna Waterfall. Jose was just as incredible as Ron and had an amazing eye! If it wasn't for him, we never would have seen the monkeys, sloths, toucans, and a poison dart frog at the hanging bridges. The hotel grounds are incredible! So many birds, monkeys, sloths, and iguanas! Next time I'll bring a better camera!…
Let me preface by saying that it's my first time I stayed in Costa Rica, I stayed four nights here and three out of those four were just perfect. I was really rooting for this resort to not commit a major mistake the longer I stayed here as everything was just going so smoothly. The hiccup came during the last night which I guess kind of negated a lot of the positive feelings I had during my stay. Reservation: Booked online via their website and communicated with them seamlesly to create an itinerary during my stay. Check-in: Was confused/lost for a bit as there was somewhat lack of signs directing me to the reception area after I passed through the security checkpoint (this place is huge). The check-in process was smooth though and the welcome drink was refreshing. They then sent me to my tent via a golf cart (thia place is massive). Room: It really has a wow factor. Glamping taken to the next level. I wouldn't even call it glamping but rather a luxurious villa with a glamping feel into it. There are indoor and outdoor double showers, a very chic bathtub, double sinks, a huge bed that has the perfect firmness and pillows that are just wonderful - neither too soft (Hi Le Blanc Cancun) or too hard. The room opens in the back as well, revealing an outdoor pool that is filled with hot springs water that is just perfect to get into in the morning, after excursions during the day or pretty much anytime just to be honest. There's also a daybed, table with chairs and a hammock that provides the best view that I've ever experienced - Arenal Volcano. The tent has exquisite furnishing from the bedside tables and lamps, to the the luxurious minibar as well. I probably missed details here but you'd have to experience it yourself to feel the magic. Food: The room comes with free daily breakfast and everything was just wonderful. You're given a sort of menu for you to pick which ones you want for the next day and you hang it outside your door before 10pm the night before. They then come at your specified time and set it up on the table in the back facing the volcano. I'd suggest taking advantage of this every day you can. There's also room service that I did not try just so I could try all the restaurants. Soft Service: Top Notch. From the free daily laundry with very fast turn-around time (one day i had them pick it up around 4pm and it came back around 8pm the same day) to the wonderful turn down service (the room really transforms and the sweets they provide - I had a coconut macaroon the first night then had some chocolate, cookies and macaron the subsequent nights are just magnificent) to providing shuttles via golf cart that are generally on time to the minute that you ask them, soft service at this resort is just exceptional. Restaurants: This was were it got dicey. Nayara gardens, springs and tented camps all share the same restaurants. During my stay, La Terraza (costa rican and internanal cuisine) was closed. Mis Amores (latin american) and Amor Loco (fine dining) were great but nothing too exceptional. I was supposed to eat at Asia Luna, the asian fusion restaurant but on that night, a group apparently had that place for an event. Everyone wanting to eat there was diverted to the Nostalgia wine bar, being able to order from the Asia Luna menu as well. The problem was that the bartender was the only staff there, tending to everyone coming. Imagine just having one person tend to the bar and cater to the people eating in a whole restaurant. It started out fine but as the evening progressed (and more people came), it juat turned ugly. My table and one table who was there before me finished eating and we were maybe ignored for about 20 minutes as the bartender was tending to two other groups that came in. I couldn't wait any longer so I just stood up, asked for my check and left promptly. I shudder to think if the table before me did the same thing after I left. I'm not sure if this was the first time they've done something like this in terms of diverting people due to a function but they should assign more people next time. Overall, I'd say my stay pretty much was almost perfect except for that one hiccup that generally soured my impression of the place. You could call it nitpicky but I really had high hopes that it would have continued to be perfect only to be disappointed at the end. …
Nayara Tented Camp: Having stayed at Nayara Springs 4 years ago, we were incredibly excited to return to Nayara Tented Camp which is a relatively new addition to Nayara Springs/Nayara Gardens. In fact, I would be lying if I said my husband and I didn’t plan the entire trip around it. Rooms/property: As it is a new addition, all of Nayara is incredibly expansive. While the property is hilly, it offers incredibly views of Arenal Volcano, and is beautifully maintained. There are 4 operating restaurants open at this time and even while the property is operating at full capacity, the restaurants never felt crowded. A new addition from our last visit was 6 thermal hot springs onsite for all guests to use. They were private, quiet, and very relaxing. The Tented Camp rooms were very impressive – they were large and made you feel like you were in a Costa Rican safari (in a very tasteful and well done way). Each room had it’s own pool and great views of the volcano – we also enjoyed the daybed on the deck, as well as the hammock and table (which we had in-room breakfast on). Another new addition we enjoyed was the Expresso Bar down at Nayara Springs which had plenty of games to enjoy and a nice deck to sit on. We loved to utilize both of the trails that were on property. We walked the trails every day and saw multiple toucans, an armadillo, taynas, monkeys, and sloths amongst other incredible wildlife. Highly suggest asking the Tented Camp to borrow binoculars they have if you don’t have your own. Service: Best housekeeping service we have encountered – they were very efficient, and great. We used the Whatsapp for the Tented Camp and found it to be very easy and helpful when asking for requests rather than calling (ex: for ice, a shuttle, dinner reservation, excursion reservation). We really appreciated that they offer complimentary laundry service (very quick turnaround). The service at the Tented Camp (and the restaurants at Nayara Springs/Gardens) was impeccable. Everyone we met was very friendly and attentive. I would highly recommend Nayara Tented Camp. We had such a great stay and look forward to returning.…
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