Los Lagos Hotel Spa & Resort
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Los Lagos Hotel Spa & Resort

6 Km Oeste del Parque Central, Arenal Volcano National Park, La Fortuna de San Carlos 21007 Costa Rica
Traveller (2409)
Panorama at the Los Lagos Hotel Spa & Resort
360
Panoramas (17)
Room & Suite (464)
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About

4.0
#26 of 64 hotels in La Fortuna de San Carlos
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Hiking
Horseback riding
Kids' outdoor play equipment
Taxi service
Parking
Internet
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Water park
Waterslide
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hot spring bath
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Wake-up service / alarm clock
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Mid-range
Languages Spoken
English, Spanish
4.0
4.0 of 5 bubbles2,211 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Los Lagos Hotel Spa & Resort has garnered praise for its attentive service and hospitable staff, although a few guests have experienced slower service at the on-site bars and restaurants. Nestled in a location that's convenient for exploring local activities, it does require transport for further excursions from La Fortuna. The hotel's amenities, including hot springs pools and family-friendly facilities, are a highlight, offering good value for the price. While rooms are spacious, some reviewers suggest they could benefit from modern updates. Guests enjoy the lively atmosphere accentuated by live music, despite the rooms' outdated feel.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Abundant

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2,211Reviews100Q+A100Room tips
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Detailed Reviews
Sonni B wrote a review Aug 2021
4.0 of 5 bubbles
My family of 11 people had a great time in Los Lagos! We had three separate "superior rooms". I liked that they were actually free standing cottages, allowing for lots of privacy. The hot springs were clean, relaxing and not too crowded, especially in the morning or after dark. The buffet breakfast was really good, with gallo pinto, sweet plantains, cassava pie, pastries, pancakes and this yogurt drink we all obsessed over. I would call it above par for a hotel continental breakfast. The swim up bar was a great spot to hang out, but the food wasn't too exciting. A few of us got the back massage treatment at the spa. I recommend trying at least one of the treatments during a stay. The rooms are partially open air, letting you take in the sounds of nature, and you get to relax in a private room with tea afterwards. The 40 minute back massage was a little under $60 per person and they were very punctual.

Our favorite thing about Los Lagos by far was the horseback riding tour. There is a barn on the property where you leave from and take a trip through the jungle to an observatory that shows a beautiful view of the Arenal volcano. Our guide was Danny, who I highly recommend. He was incredibly friendly, funny and skilled at controlling the horses. The ride up was tricky but the horses were very calm and knew what they were doing. We were bruised and sore after the ride, and a few of the more nervous folks were a little scared, so that is something to keep in mind. However, I felt very safe and we all had a great time by the end. The tour lasted about 2.5 hours and we left at 8am. If you go doing rainy season, I suggest going early to avoid the rain.

I took one star off because one of our rooms lacked hot water, which we brought up to the front desk and was never resolved. We were too busy to follow up, so I consider that partially our fault. Also, another room had a sulfurous smell, but again I don't think that was brought to the attention of the front desk. Overall the rooms were well kept, if simple.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: If you want to get a good view of the volcano, you have to wake up early. Don't eat at the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia X wrote a review Feb 2020
5.0 of 5 bubbles
We wish we could have stayed a few more days here! We had kind of low expectations for this place based on other reviews we read and we were sooo happy with our choice to stay here. The rooms were clean, nothings fancy but all you need. The pools and hot springs were awesome! The slides were so much for not only my 6 year old son but adults as well. Side note- check the depth of the pool before going down slides. If you have small children or older guests get a room close to the main area the resort is very spread out. The bartenders and servers were super friendly (Kevin was our favorite!). The breakfast buffet was great! All the traditional American breakfast essentials and some authentic Central American options. You are at the base of the volcano and the views are amazing when it’s clear. The walk to the observatory is a great workout and you will see many horses and cows. The front desk was helpful and friendly. We booked a tour through them with a local company and they booked us the wrong time, however, the tour company let us come the next day and made it all right so no harm done. A taxi to downtown La Fortuna is only about $10 USD and about a 10-15 minute ride. We had a great stay and would recommend this hotel to anyone traveling to the Arenal area, especially with children. My ONLY wish is that they had a water slide for little ones (2-4 year olds).
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Christine Bottross wrote a review Mar 2020
New York City, New York
3.0 of 5 bubbles
We visited a few hotels in the area, first of all they charge so much for extremely basic rooms, outdated with absolutely no view. we paid over $160 per night for the farthest room in the resort which they missed to communicate. You can tell from the minute you arrive to the reception how old and outdated everything is. We had dinner at their restaurant one time and we paid $50 for 2 people at an open buffet, everything tasted bad, literally nothing was tasty or made me want to go get more of at all.

The pools were nice and the resort is huge. Drinks are okay at the pool and they are pretty cheap. The look out spot is cool but don't drive up at night its pitch black with no signs and you will not know where to go.

Breakfast is included but it also tasted very bland and was just uneatable for me.

We ended up just grabbing what we need everyday morning and heading out all day and just coming back late at night to sleep.

I would not recommend this place to anyone.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: closer to the springs in the 100s numbers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
L H wrote a review Mar 2020
Texas
+1
4.0 of 5 bubbles
While on with a tour group in Costa Rica part of the tour was an afternoon visiting this resort and taking in the hot springs for a few hours.
The resort has a nice changing room/restroom building on the property with secure lockers to store your personal items while relaxing at the springs.
Then it is a short walk to the stairway that leads down to the hot springs area which has a multitude of hot tub and pool style hot springs. The largest at about 104 degrees is a 4’ deep pool with a swim up bar/grill with stools in the water and bar service while you soak.
There is another hot springs pool with a couple of jetted loungers and waterfalls.
Then several more private enclave soaking areas as well throughout and all are varied in temperature levels from tepid to hot.
All of the areas were fairly well maintained with only some of the smaller spas having some leaf debri in them.
The staff was accommodating and helpful.
The tropical landscape was very nice and the old mill wheel was a nice accent.
Also on the property is a large gift shop with a very nice selection of gift items, snacks, clothes etc. to easily find something you cannot do without.
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Date of stay: February 2020
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZCC414 wrote a review Jan 2020
Sevenoaks, United Kingdom
+1
4.0 of 5 bubbles
Good:
I loved the hot springs- really good to have access to them included in the price which made it good value.
The gardens at the hotel were beautiful and lots of birds, lizards and butterfly garden to see.
There are stables on site and a great ride up to the observation point. Horses well kept and cared for.
The shower was really good - best I found on holiday.
Big choice for breakfast and good quality.

Not so good:
Staff not as friendly or helpful as other hotels I stayed at but this is a big hotel I suppose.
It would be much better to have Wi-fi available in rooms rather than just communal buildings.
I was in a basic room and just two beds a long side board and a wardrobe. The only chair was on the veranda outside the room which other guests walked past to get to their rooms.
One bed was good other really old and lumpy.
Safe old and had to get an engineer to help me open it.
Not keen on the alligator being kept in a small pen.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yvonne B wrote a review Jan 2020
Boston
5.0 of 5 bubbles
We loved our stay. The hot springs and all of the pools were amazing and the grounds in general were so beautiful. We booked 5 activities through the hotel, and they were all amazing. The staff took care of this before we even arrived, and when we wanted to add an additional activity, they helped us to book the one that would be perfect for our group.

We rode horses up to the observation point, and it was clear that the horses were well taken care of. Our guide Danny was both funny and informative, and he was passionate about taking care of the horses and all the other wildlife.

We got massages, and the spa was incredibly peaceful. We left feeling very relaxed, and it was a great experience!

Our room was beautiful, and we were treated to a cheese platter and sangria upon arrival. The shower was amazing and our patio was lovely!

We ate at the restaurant many times, and the food was very good, although there are also many great options outside of the resort. We would recommend the buffet over the a la carte, as it was cheaper and the food quality was very good. There were many options for breakfast, and it was very tasty.

I wish there had been wifi in our room instead of just in common spaces, but this did not end up being too big of a problem.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Genna G wrote a review Nov 2022
Chicago, Illinois
5.0 of 5 bubbles
For 88$ per nice this place is fantastic. Is it the nicest place we’ve ever stayed? Nope. But I’m factoring the price I paid with this rating.
Pros
Adequate clean rooms with housekeeping service daily

Phenomenal shower and pressure of water

Grounds are beautiful- loved all the pools and hot springs

Great gift shop

Great location when doing adventure activities near Arenal

Very good breakfast buffet

Cons
Customer Service isn’t magnificent and they charged me 10$ for losing a key ( really?)

Dinner at the restaurant was expensive and terrible. Do yourself a favor and take a taxi for dinner into town- even with the taxi your meal will likely be better and cheaper
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: We liked being in the 100’s. Easy access to restaurant and pools and leaving property, higher...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean O wrote a review Jan 2020
3.0 of 5 bubbles
The grounds, location and staff are clean, good and friendly. I was extremely frustrated with the internet situation. There is no internet in the rooms and the cable tv is all in spanish with only 1 english channel. On days when i didnt want to do any tours and just sit in the room to watch tv or use the internet, i could not do that. You have to go to the lobby or bar to use an extremely slow wifi. If the hotel managment is reading this i would rather have the option to pay for wifi access in my room if its premium connection. The buffet was a repeat of the same items every day which was rather boring and bland. You cant watch any TV. A resort of your caliber should have Smart TV's where users can connect to a netflix etc. For what i paid for this hotel and the amenties, food , etc i give it a 3star rating and will never repeat a stay here.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
clare M wrote a review Aug 2022
3.0 of 5 bubbles
I’ve just retuned (with my husband and 5 year old) from a single night at this resort as part of an overnight tour with our tour guide.
The resort is breathtakingly beautiful and the rooms spotless and large and the view of the volcano is stunning. There is also plenty of paid activities to do if you have bottomless pockets and little sense!
The hot springs are brilliant and beautiful and the two slides kept out five year old amused for ages (it’s just a shame that those particular pools are FREEZING and only the children could seem to cope with the temperature).

However, both my husband and myself couldn’t shake the feeling that the whole resort had a really unwelcoming vibe about it. For the entire time we were there we felt really on edge. This was only compounded by the staff who’s attitude was really poor. A few examples being:
1. On asking the man at reception what my room number was his response was to sigh, roll his eyes and say “It’s written on your band!!!” He hasn’t told me this and furthermore what was written on my wristband appeared to be hieroglyphics.
2. The bar staff were all surly and desperate to avoid eye contact. We were only on a B&B basis so when my husband tried to use his card to buy some drinks the response was “No! Cash!” (Which is ridiculous - who, when using hot springs, is going to want you use cash!!!!)
3. The slide/ pool guard appeared to view the slides as a curse upon his life. When some (adult) eejit didn’t wait a suitable amount of time to go down the slide after my son (who’s only 5) and subsequently landed on him in the pool he proceeded to first rollock our son for seemingly not having the speed and skill of an Olympic swimmer. Only when he’d done this did he then turn his attention to the adult cannonballer!

Even if we’d had the time of our lives at the resort it would be unlikely we’d return as this is our second holiday to Costa Rica and we have other countries to tick off. However, would I recommend it to others? Absolutely not! There must be more welcoming resorts in the area!!!! The staff need serious staff development and training, perhaps they could visit our main hotel the RIU Palace to see how they should interact with guests. Smile, be joyful and say hello (even if your not feeling it!)
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anthony S wrote a review Jan 2020
Key West, Florida
3.0 of 5 bubbles
We landed at the hotel after a long difficult trip. we were greeted by a very rude front desk clerk. We got in around 9:15 the main restaurant closes at 10:00 we ate and drank very poor quality and extremely expensive food and drinks. to top it all off we were at the bar finishing are drink when the staff closed the time was 10:12 we have never experienced this type of behavior at a high-class restaurant or any restaurant in our entire life we gave this place a three star because the pool and the hot tubs were fantastic. the staff and the food at the pool bar is amazing so if you go there just avoid the main restaurants and you’ll have a great dining experience. thanks Arturo and Jose
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Ramesh T
44 contributions21 helpful votes
Not sure probably check with the resort but resort provides free shuttle to go to room/ restaurant or spa or pools or other activities as long as its within the resort facility
Keyon W asked a question Feb 2024
San Francisco, California13 contributions
I have a car. Can I park outside or close to my room? If not where is the parking lot?
Answer from Joepure
Medellin, Colombia309 contributions118 helpful votes
It depends on where your room is located. You can be a few meters or minutes. The staff is quite helpful in arranging your bags, etc.
Answer from Ksminaro
Avon, Ohio30 contributions8 helpful votes
I don't recall the hours, but we were able to eat before an early excursion pickup. Most of it was fruit, eggs, etc. You could probably grab a croissant or something for the road, but there's not extensive assortment of granola bars or other easily packed items.
Answer from Ksminaro
Avon, Ohio30 contributions8 helpful votes
I would not recommend the on-site ziplines, they were very basic and tame without much of a view. We did a repelling tour and horseback tour off-site and had a blast at both!
Linda E wrote a tip 6 Jul
56 contributions19 helpful votes
5.0 of 5 bubbles
"It is steep -on the side of a mountain. There is a shuttle service to get you from reception/restaurant to you room. Swimming pools crowded"
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Mia wrote a tip 2 Jul
Los Angeles, California82 contributions2 helpful votes
5.0 of 5 bubbles
"Be careful when using the waterslide. It is very fast."
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Catherine L wrote a tip Jun 2024
San Francisco, California45 contributions7 helpful votes
5.0 of 5 bubbles
"Ask for a superior room up the hill"
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LauBauMtAiry wrote a tip Jun 2024
Mt Airy, MD270 contributions106 helpful votes
5.0 of 5 bubbles
"Call ahead for shuttles, very timely! Explore the grounds—and your own room…We almost overlooked the awesome back patio our room had!"
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Jen wrote a tip Jun 2024
Stockport, United Kingdom42 contributions31 helpful votes
4.0 of 5 bubbles
"Take a washing line to dry swim gear on"
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Not the right property for you?
There are more places to choose from in the La Fortuna de San Carlos area.
PRICE RANGE
€144 - €230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
los lagos hotel spa and resort, los lagos hotel la fortuna de san carlos, hotel los lagos
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
98
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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LOS LAGOS HOTEL SPA & RESORT - UPDATED 2024 Reviews & Price Comparison (Costa Rica/La Fortuna de San Carlos) - Tripadvisor

Frequently Asked Questions about Los Lagos Hotel Spa & Resort
Which popular attractions are close to Los Lagos Hotel Spa & Resort?
Nearby attractions include Tabacon Hot Springs (3.8 km), Bogarin Trail (4.4 km), and Arenal Oasis Wildlife Refuge (4.1 km).
What are some of the property amenities at Los Lagos Hotel Spa & Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Los Lagos Hotel Spa & Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Los Lagos Hotel Spa & Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Los Lagos Hotel Spa & Resort?
Yes, free parking is available to guests.
What are some restaurants close to Los Lagos Hotel Spa & Resort?
Conveniently located restaurants include Restaurante Tiquicia La Fortuna, Soda & Restaurante Rodríguez, and Herbario Restaurant.
Are there opportunities to exercise at Los Lagos Hotel Spa & Resort?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Los Lagos Hotel Spa & Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Los Lagos Hotel Spa & Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Los Lagos Hotel Spa & Resort?
The staff speaks multiple languages, including English and Spanish.
Does Los Lagos Hotel Spa & Resort have any great views?
Yes, guests often enjoy the mountain view available here.
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