The staff at the front desk were very nice and let us check in early. The room has nice decor but is average overall. Room service was good and I was glad they include an iron and hair dryer in the room. However, the bathroom...More
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I attended a wedding recently at Hotel Capstone. I was so impressed with the delicious lunch buffet we were served. Everything was absolutely delicious! The servers for the buffet were very nice and friendly. I spoke with Deborah who was especially nice. I would highly...More
I'm happy to hear we could help make the wedding even more enjoyable for you! I'll be sure to pass your compliments along to Deborah -- she'll be pleased to hear she could help make you feel at home with us. I hope you'll consider...More
This visit was slightly worse than the last. Even if the family books this hotel next year, we will not stay there. We returned to our room at 5:30 in the afternoon and the beds hadn't been made nor the towels replaced. They still have...More
I'm very disappointed to hear you didn't enjoy your visit -- I want to take this opportunity to assure you this isn't the norm for us. I appreciate your feedback and will be sure to speak to my team to ensure we're cleaning our rooms...More
I had great service Sunday night in the bar from Alicia, and then Monday night with Charlie. Awesome service!!!!! I would recommend the hotel and bar to others. The front desk took care of my needs and were quick to response.
Thank you very much for this nice review. We are glad that you enjoyed your visit and we hope that we will see you on your next trip to Tuscaloosa!
This was my first time visiting Tuscaloosa. The hotel is lovely and located near the University,of Alabama. The accommodations were clean and the room service was excellent. A smart TV would have been appreciated in a 4 star hotel. The management team was super professional....More
Thank you for your kind remarks. We are glad that you enjoyed your stay and hope to see you again the next time you are in Tuscaloosa!
"Our family reunion blocked off about 15 rooms on both the 2nd and 3rd floors and they each were perfect in..."
"Better plan ahead and know what events are happening on campus to get a fair rate and decent room."