My girlfriend and I went to Shanghai for a couple of days. We were told by different people to stay at this hotel. We liked it... a lot, but the fact that the breakfast was very poor, only makes this a 4 star visit. But don't stress, there are many options within just 1 or 2km. The room was clean, spacious, with a bathtub and some beautiful greenery outside the window. We would definitely come back, but book without breakfast.
My comment about this hotel is: if you are traveling to Shanghai for a visit, I think it would be a fantastic place to stay. Nice and quirky and all the recycled building material is a bonus. Rooms are awesome, except I do not understand all the different levels of the floor - you need to be careful you don’t trip, or fall on a ledge. Especially difficult in the dark. The large seating area is great in the room. It took us while to work out the light switches, then we found the remote!! shower is huge, and the pressure is OK. Towels were fantastic. If you are doing a Staycation (like us), then I don’t think it is the right kind of hotel to stay at. It has no extra facilities to offer you. No pool, the gym is very basic and stuck away, no views etc Staff are very helpful. Breakfast was OK for a western palate, but nothing fancy. It is close to Jingan Temple, the Metro and a restaurant street (worth trying them out)…
Great location, lots of little shops, restaurants and cafes out on the street. Our studio room was perfect for the 3 for of us, very clean, lots of space and a good hot shower. Gorgeous restaurant area, breakfast was a little disorganised but service was great and food was good and will only get better. The whole place felt boutiquey and I loved all the little touches like where the wall bricks came from and the amazing wall of suitcases in reception. The girls at the reception were super helpful and very friendly.
I am a frequent guest of URBN. Always good to be here. Finally their new restaurant has open up. Great new design & great breakfast. Next stay will try out their dinner. As usual clean rooms, good service and helpful reception staff. Keep it up and see you soon again. Thanks.
Just visited one of my most favorite Boutique Hotels the URBN, Tee at the reception is always friendly and welcomes me with a smile. Whatever you need will be organized for you immediately. Super convenient location with a newly renovated restaurant. The breakfast they have now is a clear upgrade to before and serves everything you desire. Very clean and tidy rooms with nice boutiqy design! Love it to stay here wasn’t my first time and will be not the last. Thanks to the team to always make my experience unforgettable.
I have been comming to this hotel for a number of years. Now they have renovated the restaurant, but the service is so bad, and the prices they demand is through the roof. I like the location, but sorry.. I can't recommend this place anymore.
Honesty goes a long way in hospitality, I have stayed at urbn of and on for 6 years. It has in recent times got worse...however on arrival last night for a 4 night stay I was appalled that it was a building site, and the management couldn't understand my concern, at the availability of no food drinks or peace and quiet. Under new ownership, but not the type of owners who feel any need to inform loyal customers the hotel is s building site. I will now avoid it entirely.
We had stayed in this hotel 2 years ago and thoroughly enjoyed it. So we rebooked for this year. WHAT a disappointment. Restaurant was not available due to refurbishments, which I did not have a major issue with. But they never told us on booking. Breakfast was served in the room but it was very cold. When we complained, we told reception, they said they would tell the manager but nothing changed. Reception staff were VERY disinterested. The only goodbye we got was from the lovely housekeeping lady who did a great job as the rooms were lovely, spacious and very clean. Otherwise, I can say I would never stau here again🙁🙁🙁
I booked this hotel as it is listed as the first carbon-neutral hotel in China. It is also wonderfully stylish, with old colonial suitcases lining the walls and other clever touches. However it doesn't have an on-site restaurant so breakfast as per your order is brought to your room, but there isn't really a table to sit at. Just a stylish wide couch area. And it was a bit cold by the time it was delivered. Also we found the reception very unwelcoming - in contrast to at least 8 other hotels in China during our trip where we had had nothing but warm, friendly welcomes.
We were so looking forward to staying at the URBN and while our room was spacious and well appointed, we had a disappointing stay. On arrival we were told that the restaurant had closed that day and was closed for 2 months for renovations. A fact that was not relayed to us prior to our arrival and was obviously planned for in advance. The restaurant had been a real selling point for this hotel. The breakfast in our room was not up to a boutique standard. On the first morning it arrived cold and for the rest of the stay it arrived lukewarm. Breakfast choices were limited. No other options were offered for any other meals. Most of the reception staff had poor customer service abilities and it was impossible to speak to a manager in person. This could only be done over the phone. After a power cut one night the phone in our room kept ringing during the night. Reception could not explain why this was happening. It was a real shame that the URBN turned out to be such a disappointment as it has the potential to be a good hotel in a wonderful location. At the current time I could not recommend this hotel.…