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Sheraton Grand Shanghai Pudong Hotel & Residences

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Sheraton Grand Shanghai Pudong Hotel & Residences
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672 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Shanghai Pudong Hotel & Residences
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Showing 330: English reviews
Reviewed 5 January 2017

The location is great with many restaurants around. The Train Station is just beside is as well. Reception is friendly and helpful. For the rooms, it above average. The air conditioning system is not great and in the night, you can hear distinctly the sound of the air vent. I am not particular about sound proofing the room, but everytime...

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Helpful?
Thank Soonie777
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Reviewed 30 December 2016 via mobile

I spent here almost three weeks while on business trip and got nothing bad to stay. Staff and counsilliers on receipt area were helpful. Room very clean, although interior was quit old. All extra fees after room charge were quit expensive e.g. minibar.

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Helpful?
Thank Jani P
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Reviewed 26 December 2016 via mobile

Sheraton Grand Shanghai always make me feel at home whenever I'm in Shanghai. Love the gym and varieties of food available surrounding the hotel. Their team at executive floor are attentive and friendly with great leadership by Gina Wu.

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Helpful?
Thank Jakey L
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Geelong, Australia
Reviewed 29 November 2016 via mobile

Pudong side of Shanghai, stayed after arriving and on the way to Suzhou. New hotel and Sheraton standard but some small challenges like the chicken burger I had before bed was more like cardboard than chicken, so wouldn't recommend. Looked like it had a great pool and the gym was well equipped with good quality treadmills and other machines.

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Helpful?
Thank Murdy31073
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Beijing, China
Reviewed 20 November 2016 via mobile

Hotel is conveniently located opposite the subway station making your journey within the city accessible. Room is big, very spacious as well as the bathroom. The view overlooking the river is good. Wide selection for breakfast. Front desk staff are good.

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Helpful?
Thank PEkBJ
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Naples, Italy
Reviewed 15 November 2016

Hotel room was very good, huge and a lot of good and useful acessoires. the personal especially in the Club Longe area was always friendly and very helpful. good Job ! also the Location of the Hotel just beside the Metro is good for any interconnection to other parts to the City

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Helpful?
Thank pau767
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Reviewed 13 November 2016 via mobile

You'd expect a good standard of service, accommodation and facilities at Sheraton and this hotel delivers on that - for the most part. The rooms and and public areas are well equipped and clean, the staff are very courteous and try hard to please. The range and standard of food on offer at breakfast is excellent. The only area that...

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Helpful?
Thank A M
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Reviewed 10 November 2016 via mobile

Speaks for itself. Everyone was very pleasant. Food and drinks were great!!! 5+++ The lounge on the 37th floor was nice and quiet and relaxing and the breakfast and dinner times were laid out quite nicely. Room was immaculate and very spacious👍

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Helpful?
Thank amanda h
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Grand Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,...

London, United Kingdom
Reviewed 4 November 2016 via mobile

Stayed here for a week. Pluses and minuses to the place. It has a nice pool and gym and a nice Chinese formal restaurant with some excellent food. The breakfast buffet is good too. I'd avoid the buffet for dinner however. Very disappointing selection and most was cold though not supposed to be. Rooms standard Sheraton type. Bar area disappointing....

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Helpful?
Thank drdave10
Will L, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Golden Beach, Australia
Reviewed 4 November 2016

We really liked our room, we upgraded to 38th floor, fantastic views of the city, and we also enjoyed the club floor access, the was great food, also service, very attentive staff. Our only complaint was that there was no jacuzzi, just pool, sauna and gym. The ( spa ) offered massages etc . (very pricey) but which my wife...

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1Thank S4514NVdaniell

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
Official Description (provided by the hotel)
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 

Additional Information about Sheraton Grand Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Region: China > Shanghai Region > Shanghai > World Expo
Price Range: €129 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Shanghai Pudong Hotel & Residences 5*
Number of rooms: 525
Reservation Options:
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton
Hotel Style:
#45 Spa Hotel in Shanghai
#83 Luxury Hotel in Shanghai
#100 Business Hotel in Shanghai
#164 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Shanghai Pudong Hotel & Residences staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Grand Shanghai Pudong Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floors”
 of 5 bubbles Aussiebagman, 20 Feb 2017 | Read review
“Facing the river.”
 of 5 bubbles 640rakeshd, 15 Jan 2017 | Read review
“Try to find a corner room, lesser people walking along the corridor”
 of 5 bubbles Soonie777, 5 Jan 2017 | Read review
“excellent views from high floors.”
 of 5 bubbles S4514NVdaniell, 4 Nov 2016 | Read review
“If needed one night is ok”
 of 5 bubbles R6824XFjuana, 6 Oct 2016 | Read review
5 of 5