We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jing An Shangri-La, West Shanghai

Save
Traveller (602)
Room & Suite (206)
Storyboard
Ratings and reviews
#21 of 5,355 Hotels in Shanghai
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“horizon club”(55 reviews)
“kerry center”(25 reviews)
“summer palace”(18 reviews)
View all reviews
What's included
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
Jing An Shangri-la, West Shanghai is located in the Jing An Business District, one of Shanghai’s most prestigious and fashionable business and commercial districts. The hotel sits on a network of public transportation, including Metro Lines 2 and 7. It is about 45-minute drive from...
Offers from Jing An Shangri-La, West Shanghai
Special Offer: Book Direct and Save
View all hotel information
Location and contact
1218 Middle Yan'an Road, Jing An Kerry Centre on West Nanjing Road, Shanghai, China
Name/address in local language
Hotel website
11.2 km to Hongqiao Airport
191 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (896)
Filter reviews
659 results
Traveller rating
486
119
35
12
7
Traveller type
Time of year
LanguageEnglish
More languages
486
119
35
12
7
Show reviews that mention
All reviewshorizon clubkerry centersummer palacegrand premier roomheated floor in the bathroomchop housecorner roombusiness triphigh end shoppingjingan templeexcellent hotelin room diningshopping mallrooms are moderncommon areasjapanese restaurantbusiness hotel
FilterEnglish
Updating list...
1 - 5 of 659 reviews
Reviewed 2 days ago via mobile

It’s typical Shangri-La standard so everything is neat and tidy. The staffs are friendly and welcoming. The room is bigger than I thought. The washroom is quite nice this time. Maybe I forgot to provide my club member details as they didn’t prepare ahead of...More

Thank KEGZ82
Hotel's Favourite
Reviewed 17 March 2018 via mobile

This hotel is perfect, regardless of whether you’re travelling for business or leisure. Everything from the staff, to the rooms is brilliant. Stayed for 3 nights in a huge room - felt more like a suite - with incredible views of the Shanghai skyline. The...More

Thank lozliz7
Response from JingAnShangri-La2015, General Manager at Jing An Shangri-La, West ShanghaiResponded 26 March 2018

Dear lozliz7, Thank you for taking the time to share such a generous feedback with the hotel and travel tips with the TripAdvisor community. It’s really a great delight to know that you’ve enjoyed the overall experience. I do hope that we will have the...More

Reviewed 1 week ago via mobile

Have not been back in Shanghai for some years and this hotel is just a nice choice. Connected to a couple of shopping malls with so many choices of restaurants. Nicely decorated rooms, spacious shower and bathroom. It’s also a busy hotel with lots of...More

Thank Jlee1129
Response from JingAnShangri-La2015, General Manager at Jing An Shangri-La, West ShanghaiResponded 6 days ago

Dear Jlee1129, Delighted that you had a memorable stay with us during your visit to Shanghai. I am pleased to hear that you have enjoyed all the aspects of your stay including rooms and service. We do pride ourselves on exceeding our guest’s expectations through...More

Reviewed 1 week ago

The rooms are physically very nice, and the hotel location in West Shanghai works well for my purposes. However, if anything goes wrong, you are out of luck. I checked out several days ago, and aside from the correct charges, the hotel billed me again...More

1  Thank jabc
Response from JingAnShangri-La2015, General Manager at Jing An Shangri-La, West ShanghaiResponded 6 days ago

Dear jabc, Thank you for choosing to stay with us at Jing An Shangri-La, West Shanghai. It is with great regret to hear that your experience with us has been less than memorable. On behalf of the hotel, please accept my sincere apologies for the...More

Reviewed 2 weeks ago

It ticks every box for a good city, modern hotel. Get a room on high floor and you have an amazing view of the Shanghai skyline. I have stayed in many Shang properties before but this one is the best. The hotel is new, been...More

Thank Pandai
Response from JingAnShangri-La2015, General Manager at Jing An Shangri-La, West ShanghaiResponded 2 weeks ago

Dear Pandai, Thank you for staying with us during your visit to Shanghai! It’s really a great delight to know that you’ve enjoyed the overall experience including the view, facility and service. Your generous words of praise will certainly be shared with the broader hotel...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Spa
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$256 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Shanghai
#15 Spa Hotel in Shanghai
#21 Luxury Hotel in Shanghai
#535 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$256 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Shanghai
#15 Spa Hotel in Shanghai
#21 Luxury Hotel in Shanghai
#535 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (602)
Room & Suite (206)
Dining (71)
Pool & Beach (10)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
Rcgaijin
6 May 2018|
AnswerShow all 5 answers
Response from cometdebris | Reviewed this property |
Horizon Club breakfast was only available in the lounge when I was there. I was first assigned to a Grand Premier room unlike what was pictured on the website. And when I requested a room with separate living and bedrooms... More
1
Vote
wing49er
19 July 2017|
AnswerShow all 3 answers
Response from anaHongKong2017 | Reviewed this property |
Indoor 25-meter pool, should open all year round, need to contact the hotel in case of emergency closure. Really good.
1
Vote
khobgoodbrown
2 December 2016|
AnswerShow all 8 answers