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Renaissance Shanghai Caohejing Hotel

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261 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Stayed many times at this hotel, frequently. However since this year something changed: reception check in takes very long, room service food is NOT good at all anymore. Same dishes have changed to really bad food. Potatoes not cooked, crème brûlée is not a crème brûlée anymore,... Being a silver member does not help either! Gosh what a disappointment!

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Helpful?
Thank KonradVP
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear guest, Thank you for always choosing Renaissance Caohejing as your destination in Shanghai and we really appreciate your valuable feedback here. The problems you mentioned have been delivered to related departments for further training and follow up. We deeply value your relationship with the Renaissance Shanghai Caohejing Hotel and are committed to providing you with the highest level of...

Huntingdon, United Kingdom
Reviewed 1 week ago via mobile

This is a great 5* hotel with good rooms. Breakfast is very good and the gym well equipped. There is a decent bar that has average beer selections. The Korean restaurant is outstanding. Staff are very friendly and do all they can to help.

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Helpful?
Thank masaccio
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear valued guest, Warm greetings from Renaissance Shanghai Caohejing Hotel! It is a pleasure to read that you had an enjoyable experience. Thank you for sharing this nice feedback, we look forward to serving you again in the near future! With best regard Renaissance Shanghai Caohejing Hotel

Reviewed 3 weeks ago

We had our meeting here. We were here for 3 days and the facilities were good. Staff were very helpful and the drinks in the hotels lounge were not too bad either. It's located quite close to the train station.

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Helpful?
Thank Navin Raj N
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear guest Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities . We do look forward to welcoming you to our hotel again.

Reviewed 3 weeks ago via mobile

I stay at this hotel because of the service. The employees are very attentive and the real reason why this hotel has been my choice for the past two years. Tried other hotels in that area before that and not so impressive. Because of the frequency of stays, I get access to the 26th floor club level. Outstanding service. Thank...

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Helpful?
Thank J D
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at Renaissance Shanghai Caohejing Hotel. We are most delighted to have you back again and hope our executive level service will always meet your needs. We look forward to seeing you back at the Renaissance Caohejing.

Reviewed 4 weeks ago via mobile

I was staying at Renaissance Caohejing hotel for 40nights from November to December 2016. As you know the same breakfast for 40 days can be boring but ever since Seria Gong, restaurant manager came into the picture experiences changed. As usual, I walk along the hallway towards BLD for breakfast every morning and almost immediately after making around the corner,...

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Helpful?
Thank dongjuncheng
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear guest Thank you for choosing us as your long stay destination during your trip and we really appreciate you noticed the very detail services served by our staff, Seria. We will surely deliver this message to her and hope we can left another memorable experience to you in the near future.

Reviewed 4 weeks ago via mobile

I am a Gold Elite member of Marriott and have stayed at many different Marriott hotels including The Ritz-Carlton and JW Marriott. Recently I stayed in this Renaissance hotel and was very impressed by their outstanding service. Their staff were very friendly and very professional. I would give them the highest rating and would like to recommend this hotel to...

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Helpful?
Thank Zguo
Hong Kong, China
Reviewed 4 weeks ago via mobile

It's been over a year since I last stayed at the hotel and I am pleased to say that the service is still amazing. I arrived just as the Christmas decorations were going up and was able to attend the lighting ceremony which was nice. I will be traveling to Shanghai more again and will definitely stay here at my...

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Helpful?
Thank FlyingonWheels
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear Valued Guest, Welcome home! We hope you had fun with our staff at the lighting ceremony and if you joined our mannequin challenge , you can find yourself through the video we updated on our official Weibo. That was really a memorial day. Hope we can have you here soon. Yours Sincerely, Renaissance Shanghai Caohejing Hotel

Sydney, Australia
Reviewed 16 December 2016

Wonderful place to stay, the rooms were opulent, the hotel peaceful though a little away from the city and right in the business centre. The breakfasts would have to be the best breakfasts I have ever had. Totally amazing! This hotel is quite close to the Port for those that are taking a cruise.

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Helpful?
Thank Margaret C
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear valued guest, Warm greetings from Renaissance Shanghai Caohejing Hotel! It is a pleasure to read that you had an enjoyable experience. Thank you for sharing this nice feedback, we look forward to serving you again in the near future! With best regard Renaissance Shanghai Caohejing Hotel

Frankfurt, Germany
Reviewed 13 December 2016

Excellent Hotel. Modern, stylisch, excellent service, friendly staff, wide variety of Food (a couple of different Restaurants, i.e. Korean, Chinese) and great breakfast. A bit remote from Downtown, but Metro Station 10 min walk away. .

Review collected in partnership with this hotel
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1Thank Rainer M
RenaissanceCHJ, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback and hope you had a niece stay. Hotel is located in Caohejing Hi- Tech Park with 2 subways (line 9 & line 12)nearby and you can use the subways to get to the down town which only takes 30 minutes and 3 stops to get to Xujiahui. Look forward to welcoming you...

Trondheim, Norway
Reviewed 11 December 2016

Fairly new and nice hotel in terms of service and facilities. Only drawback may be location but this is also good if you stay here for business. All facilities in this hotel is good, rooms are big and very clean.

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Helpful?
Thank Geir S
RenaissanceCaohejing, Public Relations Manager at Renaissance Shanghai Caohejing Hotel, responded to this review

Dear Valued Guest Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Our hotel is centrally located in...

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Staying in Gubei / Hongqiao / Minhang

Neighbourhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Centrally located in the heart of Shanghai Caohejing Hi-Tech Park in the city’s Xuhui district, the area’s first international brand, a Marriott Luxury & Lifestyle Hotel accommodates both business and leisure guests with 373 Deluxe Rooms, Club Rooms and Suites, including Club Floor and Presidential Suite. Guests additionally benefit from a fully-staffed Business Center, 1,160m2 of fully �C equipped, Wi-Fi accessible meeting and event space; and four exceptional restaurants, Club Lounge and round-the-clock Room Service delivering the best in local and international cuisine. Relaxation and leisure options include 24-hour Fitness Center, indoor swimming pool and professional TOUCH SPA facilities. ... more   less 

Additional Information about Renaissance Shanghai Caohejing Hotel

Address: No.397 Tianlin Road, Caohejing High-Tech Park, Shanghai 200233, China
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Caohejing Development Zone
Price Range: €88 - €260 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Shanghai Caohejing Hotel 4.5*
Number of rooms: 373
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Travelocity, Ctrip TA, Expedia and Hotel.de so you can book your Renaissance Shanghai Caohejing Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#22 Business Hotel in Shanghai
#31 Spa Hotel in Shanghai
#41 Luxury Hotel in Shanghai
#119 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Shanghai Caohejing Hotel staff and other travellers.
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Questions? Get answers from Renaissance Shanghai Caohejing Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am sure that all rooms are opulent and stunning!”
 of 5 bubbles 885margaretc, 15 Dec 2016 | Read review
“pay a little bit for the club access room if you can..”
 of 5 bubbles KudosKompliments, 9 Dec 2016 | Read review
“Higher floor suite at the corner”
 of 5 bubbles 376billl, 3 Dec 2016 | Read review
“Higher floors and Club Floor both worth it!”
 of 5 bubbles Parker1996, 21 Nov 2016 | Read review
“Ask for the concierge level rooms; there are four floors which are connected by a staircase so that you can easily access the lounge room”
 of 5 bubbles dc1229, 31 Oct 2016 | Read review
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