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    Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

    12 Hengshan Road, Xuhui District, Shanghai 200031, China
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    Best prices for your stay
    3/9/2017 4/9/2017
    US$294
    Great Deal
    US$298
    US$298
    Traveller (268)
    Room & Suite (89)
    Dining (21)
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    Overview
    • Excellent71%
    • Very good17%
    • Average7%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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    InterContinental Shanghai Ruijin
    553 reviews
    #57 of 5,105 hotels in Shanghai
     
    Regal International East Asia Hotel
    392 reviews
    #91 of 5,105 hotels in Shanghai
     
    Andaz Xintiandi Shanghai
    893 reviews
    #29 of 5,105 hotels in Shanghai
     
    Fenyang Garden Boutique Hotel
    98 reviews
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (454)
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    There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
    See the most recent reviews

    21 - 25 of 284 reviews

    Reviewed 26 April 2017

    The facility is nice, but not the services, at least not up to the SPG standard. Despite being a long term SPG member and Ctrip diamond member, my request to a schedule change (due to delayed business meetings) was categorically denied by the hotel management....More

    Thank Longhornliu
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 26 April 2017

    Dear Longhornliu, Let me welcome you had a business trip in Shanghai and chose Twelve at Hengshan, The Luxury Collection Hotel. We have seen your comment about your unpleasant experience in our hotel. Please accept our apology that not good enough service caused your bad...More

    Reviewed 18 April 2017

    I'm a SPG Platinum member and chose Twelve at Hengshan as my first choice of Biz trip hotel in Shanghai. It has a Washlet in the toilet and a 46 inch LCD TV. Some might find the hotel too quiet and rooms too few but...More

    Thank limckcal
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 19 April 2017

    Dear limckcal, Welcome to Shanghai and we are glad that you enjoyed first time business trip at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. Thank you for your nice remark about Hotel amenities and good location. Hotel is located in Hengshan Road which within...More

    Reviewed 14 April 2017

    Hotel is located in the French Concession area , also not to far from the Bund. Rooms are nice and clean , but try to get a room with view on the courtyard , that looks great. Breakfast on the 5e floor is very good...More

    Thank martinvandam_63
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 16 April 2017

    Dear martinvandam_63, Delighted that you had a memorable stay with Twelve at Hengshan, The Luxury Collection Hotel during your visit to Shanghai. We are honoured that you like Hotel location, courtyard view, breakfast and staff services. Also thank you for sharing nice comments with other...More

    Reviewed 2 April 2017

    I stayed here for 10 days. The service was flawless. Everyone, from the concierge, front desk, to room service and housekeeping, was professional and polite. I strongly recommend getting massages at the spa. The prices are similar to US, but the massages were the best...More

    1  Thank JoanJh
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 4 April 2017

    Dear JoanJh, We are glad to see your good comment about staying with Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. It is our honored that you were satisfied about Hotel services, room and location. We really welcome you come back our Hotel and share...More

    Reviewed 30 March 2017

    This was by far my favorite hotel that I stayed at on a recent business trip through China. The room is very spacious with lots of amenities, a great and comfortable bathroom and a very comfortable bed. The location is great too as I was...More

    Thank timoc11
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 31 March 2017

    Dear timoc11, We feel so happy that you chose Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and shared your comment with us. We feel honoured that our Hotel is one of your favourites in China, and Hotel room, amenities and location bring you a...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Spa
    • Pool
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Airport Transportation
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$189 - US$329 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #33 Spa Hotel in Shanghai
    • #35 Family Hotel in Shanghai
    • #38 Business Hotel in Shanghai
    • #54 Luxury Hotel in Shanghai
    • #55 Romantic Hotel in Shanghai
    • #176 Best Value Hotel in Shanghai
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Agoda, Cheap Tickets, Hotels.com, Ctrip TA, TripOnline SA, Cancelon, Hotwire and HotelQuickly so you can book your Twelve at Hengshan, a Luxury Collection Hotel, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Shanghai Region >
    • Shanghai >
    • Former French Concession / Hengshan Road
    Add Photo Photos
    Traveller (268)
    Room & Suite (89)
    Dining (21)
    Pool & Beach (9)
    Hotel & Grounds (209)
    Bathroom (29)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
    Former French Concession
    While there are technical borders to the area formerly
    governed by the French in Shanghai, the "French
    Concession" of today is an amorphous neighborhood that
    is a favorite of the city's foreign residents. While
    it is mostly within the Xuhui district, residents will
    sometimes include parts of Jing'an and Luwan in their
    mental maps of the Former French Concession. The area
    seems frozen in time, characterized by quiet,
    ...More
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    Hengshan Picardie Hotel
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    .64 km away
     
    Nearby Restaurants
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    .20 km away
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    .09 km away
    Shari Modern Japanese cuisine
    34 reviews
    .22 km away
    Tops & Terrace
    12 reviews
    .06 km away
    Nearby Attractions
    Shanghai Former Residence of Soong Ching Ling (Song Qingling Guju)
    75 reviews
    .70 km away
    Xujiahui Business Circle
    31 reviews
    .90 km away
    Shanghai Library (Shanghai Tushuguan)
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    .46 km away
    International Cathedral
    5 reviews
    .21 km away
    Ask a question
    Questions & Answers
    macjon
    15 January 2017|
    AnswerShow all 2 answers
    Response from William S | Reviewed this property |
    Our particular rate did not include breakfast during that stay though it was an option. I did have breakfast included in all my other SPG stays in China. I would check your reservation or with your booking agent.
    0
    Votes
    weecolt
    17 November 2016|
    AnswerShow all 2 answers
    Response from GDHotROAD | Reviewed this property |
    I am a traveler not the hotel but they have roll a ways and spacious rooms
    0
    Votes
    Room Tips
    "get the views with the garden not the streets."
    Read review
    "Do not choose this hotel"
    Read review
    "Ask for room with view of Courtyard"
    Read review
    "Rooms with view on courtyard"
    Read review
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