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    Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

    12 Hengshan Road, Xuhui District, Shanghai 200031, China
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    Best prices for your stay
    6/8/2017 7/8/2017
    Savings alert: 13% below average rate

    The price you found is 13% lower than this hotel's average rate of US$215/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$188
    US$190
    US$190
    Traveller (267)
    Room & Suite (77)
    Dining (15)
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    Overview
    • Excellent71%
    • Very good17%
    • Average7%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    InterContinental Shanghai Ruijin
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (439)
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    There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
    See the most recent reviews

    11 - 15 of 278 reviews

    Reviewed 15 May 2017

    The Twelve is OK. It's expensive so I guess people like it. I too have stayed there many times, but I'm done it with it now. My issue is the room temperature. My room rarely got below 23C. I complained, but there is nothing they...More

    Thank 441victor
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 17 May 2017

    Dear victor, Thank you for sharing your comment with us, and indicated the issue of room temperature. We quite appreciate your suggestion and have talked it with Hotel engineering department, but our room temperature is kept at relatively comfortable situtation which is acceptable for most...More

    Reviewed 14 May 2017 via mobile

    I've stated in many hotels in Shanghai and I have to say this probably has to be the lowest ranking hotel in service. as an SPG platinum member I would expect to have a nice room with good service I called the front desk and...More

    Thank Albert S
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 15 May 2017

    Dear Albert, Let me welcome you had a business trip in Shanghai and chose Twelve at Hengshan, The Luxury Collection Hotel. Please accept our apology that not good enough service caused an unpleasant experience to you. The issue will be effectively solved and we hope...More

    Reviewed 10 May 2017

    12 Hengshan Hotel has the best location, good accessibility but quite and secret vibe. This hotel surrounded by numbers of fine dinings. Love this kind of fashion design, simpleness but well furnished and luxury. The staff is warm-hearted and professional, C/I &out is very quick,...More

    Thank Joanna_Wu0630
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 11 May 2017

    Dear Joanna, Welcome to Shanghai and we are glad that you enjoyed your trip at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. Thank you for your nice remark about Hotel amenities, good location and services. Also, we are pleasure to help you do SPA...More

    Reviewed 6 May 2017

    Awesome stay at this fabulous hotel. Very courteous service. Big Thumbs up for the Daily breakfast and Happy Hour. If we missed either one, we were sad. Spacious rooms with super comfy bed. Courtyard view is very Zen. Location is very convenient for the Subway,...More

    1  Thank Renato L
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 9 May 2017

    Dear Renato L, We feel so happy to see your good comment about our Hotel service, food and location. Hotel is located in Hengshan Road, its modern - Chinoiserie design, latest contemporary amenities and nature-inspired Zen ambience is popular among guests. We really hope Hotel...More

    Reviewed 26 April 2017

    The facility is nice, but not the services, at least not up to the SPG standard. Despite being a long term SPG member and Ctrip diamond member, my request to a schedule change (due to delayed business meetings) was categorically denied by the hotel management....More

    Thank Longhornliu
    Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 26 April 2017

    Dear Longhornliu, Let me welcome you had a business trip in Shanghai and chose Twelve at Hengshan, The Luxury Collection Hotel. We have seen your comment about your unpleasant experience in our hotel. Please accept our apology that not good enough service caused your bad...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Spa
    • Pool
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Airport Transportation
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$185 - US$289 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #33 Spa Hotel in Shanghai
    • #35 Family Hotel in Shanghai
    • #38 Business Hotel in Shanghai
    • #54 Luxury Hotel in Shanghai
    • #55 Romantic Hotel in Shanghai
    • #175 Best Value Hotel in Shanghai
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets, Priceline, Travelocity, Agoda, Ctrip TA, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Twelve at Hengshan, a Luxury Collection Hotel, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Shanghai Region >
    • Shanghai >
    • Former French Concession / Hengshan Road
    Add Photo Photos
    Traveller (267)
    Room & Suite (77)
    Dining (15)
    Pool & Beach (5)
    Hotel & Grounds (190)
    Bathroom (29)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
    Nearby
    Former French Concession
    While there are technical borders to the area formerly
    governed by the French in Shanghai, the "French
    Concession" of today is an amorphous neighborhood that
    is a favorite of the city's foreign residents. While
    it is mostly within the Xuhui district, residents will
    sometimes include parts of Jing'an and Luwan in their
    mental maps of the Former French Concession. The area
    seems frozen in time, characterized by quiet,
    ...More
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    Nearby Restaurants
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    .19 km away
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    17 reviews
    .09 km away
    Shari Modern Japanese cuisine
    33 reviews
    .22 km away
    Twelve Hengshan
    8 reviews
    .05 km away
    Nearby Attractions
    Shanghai Former Residence of Soong Ching Ling (Song Qingling Guju)
    73 reviews
    .70 km away
    Xujiahui Business Circle
    31 reviews
    .89 km away
    Shanghai Library (Shanghai Tushuguan)
    32 reviews
    .47 km away
    International Cathedral
    5 reviews
    .21 km away
    Ask a question
    Questions & Answers
    macjon
    15 January 2017|
    Answer Show all 2 answers
    Response from William S | Reviewed this property |
    Our particular rate did not include breakfast during that stay though it was an option. I did have breakfast included in all my other SPG stays in China. I would check your reservation or with your booking agent.
    0
    Votes
    weecolt
    17 November 2016|
    Answer Show all 2 answers
    Response from GDHotROAD | Reviewed this property |
    I am a traveler not the hotel but they have roll a ways and spacious rooms
    0
    Votes
    Room Tips
    "Do not choose this hotel"
    Read review
    "Ask for room with view of Courtyard"
    Read review
    "Rooms with view on courtyard"
    Read review
    "try to get a room overlooking the courtyard"
    Read review
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