HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
12 Hengshan Road, Xuhui District, Shanghai 200031 China
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Traveller (525)
Dining (70)
Room & Suite (9)
About
#73 of 5,045 hotels in Shanghai
Location
Cleanliness
Service
Value
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Adult pool
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Dry cleaning
Laundry service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Park View
Languages Spoken
Chinese
Location
88Good for walkers
Grade: 88 out of 100
283Restaurantswithin 1 km
28Attractionswithin 1 km
Contact
12 Hengshan Road, Xuhui District, Shanghai 200031 China
Name/address in local language
Getting there
Hengshan RoadShanghai Metro2 min
Hechuan RoadShanghai Metro2 min
Car HireSee all Shanghai car hire
838Reviews3Q+A76Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Excellent location and service (except for cleaning) at this hotel. Room designs/execution are not the best though: carpet on the floor looks dirty, blinds and curtains only completely open or close - no half way option. In fact,. A little suspect of the cleaning - throughout my entire stay there was someone's old dry contact lens on the floor. I was curious if it will get cleaned up during my 4 night stay, but it never did. Other than that, good experience. I wish the sauna worked in the health centre.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rob Spiekerman, General Manager at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 17 Sep 2021
Dear 152maximb, Thank you for choosing stay at HUALUXE Shanghai Twelve at Hengshan and shared your experiences with us. We would like to express our sincere apologies for the issues you have encountered during you stay at our hotel. It shows that there is still a lot of room for improvement in our work, and we weill take immediate corrective and supervisory measures to prevent the recurrence of such issues. Hope to have the opportunity to serve you next time. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service at this hotel was exceptional. We were greeted warmly by the receptionist and had our IHG status acknowledged with an upgrade and a happy hour. Throughout our 5 day stay we were greeted politely by the door staff. The Happy Hour had a good selection of drink and food with efficient staff. The hotel itself is stylish and very relaxing. The pictures show the quality of the furnishings. Considering its location it is very peaceful. The pool and spa area is amazing with message chairs, a mood shower etc. The location is fantastic next to a metro stop but also opposite some great restaurants and cafes. It is a beautiful area to walk around. I highly recommend this hotel-it offers all that is expected by a 5 star hotel and goes beyond. You can both be in the centre of action but also have some peace from it.…
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great hotel in Shanghai. Quiet with nice architecture and amazing courtyard. Breakfast served on top floor with nice view of the city. Not the ideal location, but also not too far from main attractions. A few good restaurants on the other side of the road. Worth to mention that it comes at certain price.
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Date of stay: April 2019Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We arrived late in the hotel, front desk free upgrade us to a nice room, the staff are very accommodating and trained in good manner. The rooms have all the most modern luxury features and are perfectly maintained. Great location for the city visit, Metro is right next to the hotel, a food complex is nearby as well. We enjoyed our stay and wish to return one day.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 29 Dec 2019
Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Marketing & Communication
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is the first time I check-in this hotel. My overall impression of this hotel is quite neutral, because the location is not really convenient and the hotel looks quite old. My room is quite acceptable considering I book this hotel by using VISA Infinite Card to enjoy free 2nd night, except the tax. The hotel does nolt have a Club Lounge, so not much privacy for breakfast and evening cocktails. The saunna and steam area is very spacious with very few users and that I consider it is a ideal place for relaxation.
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Date of stay: December 2019Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 23 Dec 2019
Dear 886simh， Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. On behalf of the hotel management, I would like to express our sincere apologies to you for your service during this stay. It also shows that there is still a lot of room for improvement in our work, and we will take immediate corrective and supervisory measures to prevent the recurrence of such problems. Hope to have the opportunity to serve you next time. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a well designed hotel with a lot of classic decorations of traditional Chinese culture. The room is spacious and equipments are well maintained. We stayed there for a weekend, not many people in hotel so overall it was quiet and private place. The food is great and the services are excellent. Located in the center of the city, next to the door there is a metro station so location wise it is quite convenient. The lounge is not that comfortable give its open area on the ground floor. It would have been better if like some other Marriott hotels that the lounge is kept in a dedicated area with privacy being well considered. Another part that, outside of breakfast area there is an open terrace space where you may enjoy the sunshine and fresh air however it was not open for use which is a shame. But overall this is a nice hotel, according to the hotel, it was rated by dianping.com as the best dating hotel in town, indeed it is a nice place for couple. …
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 23 Dec 2019
Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Marketing & Communication
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In just a year this property has gone from one of my favorites to one of the worst. No recognition for being a titanium elite, room in rough shape, absolutely pathetic breakfast, the list goes on. Will not be back.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 5 Nov 2019
Dear Mr.kjd0008 Thank you for taking the time to share your recent experience at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai with us. We apologized for any inconvenience may have caused. We will improve our service and quality which will elevate the guest experience so we can continue to create new memories with valued guests like you. As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Shanghai! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ll start by saying I’m a Bonvoy Ambassador member and have been so for 5 straight years. This used to be my favorite SPG property in Shanghai, but at $300+ rates and what I’ll share below, not sure I’ll be back anytime soon. Sadly the standards at Twelve at Hengshan have cratered. - room cleaning standards are poor. I found a cockroach in the room. Carpets are stained. The toilet seat seams are dirty. The room smells like smoke - Room is poorly maintained. Wireless phone doesn’t work, toilet cleaning function barely sprays water, shower provides a weak stream of water, bose audio system is outdated and impossible to get to work. - Service at restaurants is awful. My table wasn’t cleaned up, no one set it up for 10 minutes and I did it myself. Waited 15 minutes for a cappuccino. Items on buffet sit empty for a while. - Breakfast is poor: the quality of the breakfast foods went down precipitously. Poor assortments... no cheeses, salmon, cured meats. No chopped fruits and the variety is limited. Very limited choices on the buffet and some of the items looks like food from a China Eastern lounge (nasty and greasy). - Pool standards are low: the water was murky, all facilities were off (ie. No whirpool) - Health club also poorly run: at 7:15 am steam room, sauna and everything was non-operational I could keep going on more smaller things. But just avoid this place if you are expecting the high quality standards that other asian hotels provide.…
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 5 Nov 2019
Dear Mr.Gabcris80 Thank you for taking the time to share your recent experience at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai with us. We apologized for any inconvenience may have caused. We will improve our service and quality which will elevate the guest experience so we can continue to create new memories with valued guests like you. As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Shanghai! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Beautifully appointed, very high levels of service. The perfect place to refresh in the middle of the city. Large rooms with elegant muted decor. Sophisticated cuisine. Problems with the internet were addressed in minutes. Room service arrived ahead of what had been promised. Well trained staff.
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Date of stay: October 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 20 Oct 2019
Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Marketing & Communication
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Francois Xavier S wrote a review Oct 2019
Luxembourg City, Luxembourg100 contributions46 helpful votes
Hotel by itself is ok and even if furniture are a bit outdated, I do not have complain about I would like anyway to complain about the attitude about the hotel staff (duty manger and its superior) concerning the checkout procedure. It took them more than one hour to justify the contents of the bill !! They had an attitude extremely condescending and suggesting I should pay without requiring details (which were not able to provide me) It was often said that I should trust them and not necessary to ask what I have to pay Not unable to clarify what was corresponding for amount, making mistake in the dates was the main reproach… and it took 1 hour for them to understand what they were asking me to pay !!!!! Finally, they never sorry (or I had to push them to say sorry but they did not even believe in it). Close to me, I had at least 2 colleagues which were also questioning their own bill With such attitude, next time I would suggest to think twice before advising to send someone in this hotel. …
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Date of stay: October 2019Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: ask garden side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Responded 14 Oct 2019
Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We would like to express our sincere apologies for the problems you have encountered during your stay at our hotel. We really also hope to provide a satisfied stay experience to every guest, so we will enhance staff training for you next stay. Thank you for the comprehension. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Director of Marketing & Communication
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$154 - US$189 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
LOCATION
ChinaShanghai RegionShanghaiTianping Lu (Tianping Road) / Former French Concession / Puxi (Downtown Shanghai) / Xuhui
NUMBER OF ROOMS
171
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Frequently Asked Questions about HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Which popular attractions are close to HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Nearby attractions include Shanghai Propaganda Poster Art Centre (1.1 km), Soong Ching-ling Memorial Residence (0.7 km), and Shanghai Museum of Arts and Crafts (1.0 km).
What are some of the property amenities at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Conveniently located restaurants include Cotton's (Anting Road), Lost Heaven, and Cuivre.
Are there opportunities to exercise at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel have airport transportation?
Yes, HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel?
Many travellers enjoy visiting Jing'an Temple (2.0 km), Shanghai Temple Of the Town God (Chenghung Miao) (4.9 km), and Shanghai Former Provisional Government Site of the Republic of Korea (3.0 km).
Does HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel have any great views?
Yes, guests often enjoy the park view available here.