A very great hotel, super nice and helpful staff. A great restaurant and a perfect lounge I felt very comfortable and will be back. After 10 years back in Shanghai, it was amazing. I love this city and all around. Greetings from 🇩🇪 Hansi We will see us in 2023
back again for another 3 night stay. Great to see the staff at the hotel as it is awlays like coming home. Chef Steven always asks me if I need any thing extra at Breakfast, I also noticed that he does his with alot of the international travvellers. Good to see some more international tavellers back at the hotel.
Definitely one of the best Hotels. The reception service is excellent , from the doorman to the reception desk. The room was clean and spacious. The breakfast buffet was sufficient. A special mention to the concierge service , the advice and guidance was top glass. We really enjoyed our stay !
This is my home in Shanghai. THE BEST IHG in china with super friendly front desk and concierge staff. Room is clean and well maintained. High floor room has great open view if it’s facing the Century avenue side. Gym has natural night and have a good size swimming pool. Breakfast selection is great and chef always helpful. Night bar has some fantastic staff there. I would like to thank all front desk staff and concierge gentleman like Frank , and sales lady Kitty for always take care of me!! Great location, great value for money. I stayed at IHG in different cities. I can honestly say this is THE BEST one.
Stayed here for a few days for a change of scenery and could not be more impressed. From the moment we arrived all the staff were extremely friendly and helpful. Check in was quick and organised and our room was great! Concierge staff had lots of information and more than happy to help with all of our questions. Location is great lots of shops and restaurants around and not too far from the river. Perfect little getaway out of the summer heat.
We travel to Pudong for a few days with my family and chose intercontinental Shanghai Pudong Hotel, which is nearby Yaohan . I have always heard that this hotel service is very good and worthy of the name. The front desk staff are very warm and considerate. Overall, it was a very good experience and deserves to be recommended.
Was super impressed with everything from the location, hospitality, service and the food and beverage. I was on crutches and the hotel staff were super supportive and kind. My family and I loved the convenient location and was parking was free. Definitely suitable For those travelers from abroad. Big shout out to Bob on the gate for his kindness and Jason the GM so sorting a wheelchair for me. Forever greatful!
I do not normally write reviews, but having some more time on my hands, I have decided to do so. So for me this is a first. I stayed in the Hotel for work and was here for the 4 days for business as I have finally returned to China for almost 3 years. Lockdowns have been tough on all of us. I stayed at this hotel last time then I was here for 1 month and this was my first choice of hotel on coming back to Shanghai as travel through-out China for the next 1 month. Yes COVID as changed the way the Hotel is doing business as check-in is longer than before as the Hotel conducts more check’s as per the Government requests as I was advised by Annie at Front Desk. I would rather that we all have these checks done as it makes me feel safe as I know I am not going to be locked in the Hotel, as I have heard from other travellers as other Hotels has not be strict enough. The Hotel still looks great, the team has had some changes, but I was welcomed back by Frank at the front door as if I was a long lost friend, and he help me with all the codes and app’s that I needed to travel around Shanghai for the next four days. The room was great well laid out, clean and tide, I noticed a new JBL speaker has been added and the minibar fridge had some of the items removed. I love this as I can put in the items that I want. Extra disinfection wipes had also been added, which again makes me feel safe. Breakfast over the next three days was not the same full luxury buffet as I had experienced 3 years ago, but a set menu of Western, Chinese and healthy options. According to Sky in the restaurant this was due to COVID. Actually the menu was more than enough for me every day. The Restaurant staff were very friendly as each day they were asking me if I needed anything extra for Breakfast. There was not as many people around the Hotel as previous, but talking with Jeremy at Front desk, the Hotel has just re opened a month ago due to Shanghai locked down. I did see a number of international travellers around the hotel, this to me is always a good sign of a well-run and managed Hotel. Good luck to the Hotel Management team to getting back to normal business levels, which I am sure will happen, as the service, cleanliness and friendly service as all up to an International InterContinental standards. I will return later this month, on my flight back to Australia, and look forward to it. Thanks for making me feel at Home again after 3 years of being away…
It’s been nearly a year since I stepped into the InterContinental Shanghai Pudong Hotel. Since the second stay, I’ve had exceptional stays at this 1999 opened hotel. There were improvements in this luxurious hotel which was continuous up to the 4th stay of my time there. This is my 5th stay at the hotel, which I’ll be writing about. I thought my 1st stay was the worse among the 5 stays I had with this hotel. Now, this recent 5th stay shows that the hotel’s flaws have come back for the worse. All of the managers reading this review in the front office, or those upper managers huddling up in that meeting room on the 24th floor: Read Carefully. All of those TripAdvisor readers do the same too. This review will certainly get this hotel turned around. First, I had a lot of lovely memories at the InterContinental Shanghai Pudong Hotel. In my opinion, despite the age and smaller scaled rooms as opposed to the 5 other InterContinentals in Shanghai, this hotel operates like it is in the top 1% of all the hotels in Shanghai in terms of quality. I know many staff members who brought my stay to its absolute perfection. The Front Desk Manager Amy Peng was a fine example mentioned in my first review. This 5th stay simply did not cut it for me, as I could tell it was out of standards. Furthermore, I found more problems in my stay that were just disappointing and honestly scary in my opinion given how well it was doing previously. I’ve always wanted to come back, and I made that happen between July 21st and the 22nd. I made a stopover trip on the way to Disneyland. I decided on the day of check-in to book the night in. Management had some awareness of my guest profile in the past 4 stays and had full awareness of my arrival both. I was called by both Annie Shao and the Duty Manager at the Front Desk Diana Ding a few hours after I pressed the booking button. Annie specifically took over the call due to failed pick-ups on my end asking if I wanted a fruit plate or breakfast, and my arrival time. Given that I have the Ambassador membership, it was a no-brainer for the hotel that I should be receiving both amenities as part of my membership. Upon arrival, I was greeted by Annie at the Front Desk. It was, to say the least, a rather longer check-in experience than I would have at least expected. 12 minutes and 24 seconds was what I recorded on the stopwatch I had in hand. Most of the time was spent on filling out a health declaration form, and I had to report the addresses of two risk area cities I was at. Certainly, there was nothing wrong with that. Both Annie and Diana were present and were aware of the fact that I was going to Disneyland on check-out day. They gave me two membership drink vouchers, two masks, and two sanitizing wipes. I almost was charged the wrong amount on the deposit. Instead of 1,300 RMB, I could have put down 2,000 which was out of my balance. Annie nearly charged me 700 RMB over what she initially said she going to charge me. It must have been a distraction, as I gave her a friendly reminder. A very close call right there. I booked the 1 King Classic Room. This was upgraded to the 1 King Premium Room on the Club InterContinental Level. I was assigned Room 2217. This 35 SQM room is no stranger to me. With a good partial view of the Lujiazui area, the Premium King Room has a comfy sofa chair, an oversized king bed, plenty of power outlets, a JBL speaker, TV, desk, and a closet. The bathroom has your usual bathtub, toilet, separate shower, sink, and amenities from the Agraria Soap brand. Although it is the smallest room in the InterContinental brand I have seen in China, it is quite spacious for those looking to commute to make a short trip to Shanghai or in my case taking a long commute to Disneyland. I took a look around this familiar room and to my unfortunate distasteful experience, I found a hair strand on the nicely done blanket on the king bed. Now, this might have been the case where some hair may have ended up in the laundry machine and got stuck on the blanket unbeknownst to the housekeepers. Annie and Diana both were apologetic about the hair strand, and I was recommended a room change with a further inspection in the new room to make sure it was clean. Furthermore, a member of the concierge team James Cheng brought my new key up and made sure I was satisfied with the new room of the same category 2221. Sure enough, I was partially satisfied for the moment as the power outlets beside the desk were very sticky. I asked Mr. Cheng to wipe whatever was on the outlets off. The nature of the hotel’s operations is, to say the least primitive. None of the restaurants were open at this time except for Lounge 777 Bar during Dinner and the Level 1 All-Day Dining Restaurant for Breakfast and Lunch. They decided to use my benefits of a 15% discount at the Lounge 777 for dinner. The menu item selections were in my opinion pretty limited. 14 main entree items were the only menu items available for ordering. There were no side dishes, appetizers, or even desserts. This was as opposed to the InterContinental Shanghai Hongqiao NECC, where their menu items were under primitive operations but more substantial. Luckily, I was compensated by Diana for the issues recognized so far up to this point by giving me a complimentary plate of happy hour items. On top of that, I ordered the InterContinental Burger. Carry and Coco served me at the Lounge 777, both of whom did an excellent job at facilitating my meal. The burger was fresh and well done, even the buns according to Coco were freshly baked, which was impressive. For those wondering what was in the Happy Hour plate, I had a fruit plate, some ham sandwiches, chicken satays, sausages, and shrimp tempura. Breakfast was quite basic as well because of the pandemic situation. The Level 1 breakfast buffet, in which I ranked their breakfast #3 out of 15 among all InterContinental Breakfast Buffets in China was out of operation. It is all a-la-carte breakfast, where you choose from 1 of 3 set menus. I chose the Western Option where I had scrambled eggs, bacon, beef sausages, hash browns, spinach, tomatoes, a bread basket, fruit bowls, juices, and tea. The Food & Beverage Manager Sky Ma, Winnie, Dio, and James served me. Sky specifically took note of further issues that I shall note later. I didn’t say this before to any of the management team, but I did find myself frustrated with problems at the pool facilities. First, the gym desk agent and the lifeguard weren’t wearing a mask or either weren’t putting them on properly amidst how vigilant the hotel has chosen to implement anti-virus spread restrictions on dining and other facilities. Just as I was about to check in for swimming at the fitness center, I was sent back to my room to get a towel for the pool. There were no towels for offer due to the pandemic. Bringing my hotel towels down to the pool is quite ridiculous already. Bear in mind when I swam at the InterContinental NECC this month on its 3rd day of reopening, there were pool towels. I could not fathom why this was not the case here, other than the idea that this was cost-cutting. I should note that the fitness center is a third-party company using the hotel floor as their venue in partnership with the hotel. When I woke up in the morning, I wanted to make some tea. Just as I was about to select one of the tea bags from the coffee table, I noticed one of the instant coffee bags was opened with some of the coffee powder still inside. Now I don’t drink coffee in general, so the only way you would know that I never used the coffee bag is by the fact that the coffee cups used remained untouched. Nobody was inspecting the room properly before I stepped foot into 2221. It was so obvious from the naked eye that it was opened. Upon my second inspection of the power outlet next to the desk, there were still sticky substances on the surface even after wiping it down with a sanitizing cloth. A deep cleaning may be needed when it comes to those power outlets. I do not know the cause of the continuous dirty desk power outlets I keep on seeing. In the morning I used the hair dryer for the first time, yet there were water marks all over the hair dryer. It likely wasn’t cleaned before my arrival and kept on being used by guests using this same room whilst unclean. That is a self-admission right there and a guess, I can’t understand why else would the hairdryer have cleanable stains on them. Whilst I had my breakfast, Sky addressed my concerns to the morning Duty Manager Jeremy Ling. Jeremy came around to my table to address the situation. I had a deep conversation about the issues I had with the hotel apart from the swimming pool issue. Jeremy took my new issues in like a professional and took note of the fact that I was going to Disneyland straight after my morning checkout. Jeremy helped me decide on whether to take a taxi or subway to Disneyland. I thank him for that. I offered to speak to the Front Office Manager on phone in Disneyland in depth about exactly what happened. Jeremy arranged that to happen on specific instructions that if I was on a ride in Disneyland, the manager would call me again half an hour later. Whilst in the Tron Lightning Coaster line in Disneyland, the Front Office Manager Karen You called me to address the situation briefly, followed by an in-depth follow-up call whilst I was watching the Disneyland afternoon parade under a lot of loud Disney-themed music. She managed to cope with my in-depth phone call about my issues. I think the management response to the situation as it stands was efficient. It’s just a matter of whether this hotel will get back to recovery soon. It was, to say the least, a disappointing yet frustrating stay given how I know this hotel well by their history in service standards and improvement. I can’t seem to point the blame finger at the pandemic when I just stayed at a near-perfect InterContinental Shanghai Hongqiao NECC with better-adjusted measures at a much lower occupation rate on its 3rd day of reopening. Overall, quite the disappointing 5th stay and return given the off-standard things I have seen in this hotel. I hope the management would find resolutions to my issues raised. I understand this is a relatively old hotel just 2 years older than me, and the hotel just reopened about a month ago. I was keen to return only to find myself disappointed. It was as I repeatedly said, the worse stay out of the 5 stays I had with this hotel. It’s not bad to a disastrous extent, but quite scary when you’ve witnessed so many improvements with firsthand multiple guest experiences, and to see it go down like this. Here’s how I view this hotel’s ranking on my personalized InterContinental Ranking List. I previously ranked this hotel #8 out of 24 InterContinentals I have been to. That now stands at #10 based on combined factors such as service experience, food & beverage, room design, cleanliness, and how happy I was with my stay. Quite a shocking stay, but I’ll give the hotel 3 out of 5 for their best efforts. I hope everyone in management is reading this. It is not an easy review to write given how much I know this hotel, because I know this hotel was better than this……
This hotel makes people who are away feel like they are at home: there is delicious food here, there is a warm and homelike environment, and there is a complete and comprehensive 24-hour service. If I have the chance, I will come here again.