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Crowne Plaza Shanghai

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615 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

I was there for 3 nights recently. The heating is poor in the room and the bathtub is leaking. Breakfast selection is poor as staff are not ready to serve at 6:30am despite the fact that the restaurant opens at 6. Staff was snoozing off at 5+ when I was checking out. Perhaps the management should consider a major shakeup.

Helpful?
Thank Daniel D
Melbourne, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 days ago NEW

The hotel in general is quite nice, the rooms are spacious and clean and the breakfast buffet is good. There is no wi-fi in the rooms which is ridiculous for this standard of hotel. Have to sit in the lobby. This was a huge let down to me as i was there for business. Also they insisted I pay for... More 

Helpful?
Thank JuliaRJ
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear JuliaRJ Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked overall staying experience of Crowne plaza Shanghai. On the other hand, please accept our apology if your stay was negatively affected by poor wifi experience. We also would be grateful if you to contact me personally by email sunny.yuan@ihg.com regarding... More 

New Delhi, Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

Stayed here for 3 nights during October 31- November 2, 2016. Nice hotel to stay. very clean. The breakfast is awesome. Very close to the shopping areas. Staff members are very helpful. Not all staff speak English, but most of them do understand and speak English.

Helpful?
Thank rsdipti
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Rsdipti Thank you for such warm endorsing comments regarding our great location. The team will be also delighted to hear how much you enjoyed your breakfast and professional service We look forward to welcoming you back soon. Kind regards More 

Level Contributor
151 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 week ago via mobile

Our tour arranged our accommodation and we are very happy. Rooms are spacious, clean and comfortable. Our Breakfast was included and there is an abundance of choices. The staff are helpful and can speak English, which hasn't been the case at other hotels. A lot of business people use this hotel. We caught a taxi to the Bund at 8... More 

Helpful?
Thank cajhm
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Cajhm, Thank you for taking the time to tell us about your recent stay at Crowne Plaza Shanghai. I am very pleased that you had an enjoyable stay with us and found our staff friendly and helpful. The team and I look forward to welcoming you back soon. ;) Kind Regards More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

The property was clean, spacious and great atmosphere. First day dinner was awful, had no taste and no effort. Breakfast was good but attention to details were missing. Staff were polite and friendly. The hotel can be more visual if the front was lit up as sometimes the entrance can be missed.

Helpful?
Thank Anjana P
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Anjana P Thank you for your genuine review about us, please accept our sincerest apologies for the disturbance you have experienced during your First day dinner and shortage issue of our Breakfast. We will feedback to our team and make it better. Thanks again for your suggestion of our breakfast and Lobby, Meanwhile, we are glad to hear that... More 

Aylesbury, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago via mobile

We stayed at the Crowne Plaza because we were attending a wedding there. Our stay was very pleasant although the room had several maintenance issues. For instance the tap in the bathroom leaked water onto the counter top, but when this was reported we were told to just ignore it as it is a common fault! The night lights did... More 

Helpful?
Thank MervLeic
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Mervleic Thank you for your genuine feedback. We understand and sincere apologize for the inconvenience caused by the wifi experience and bathroom leakage issue. We are currently working to make enhancements on our Room maintenance and amenities as to deliver a more comfortable stay for all of our beloved guests. Meanwhile, we are glad to hear your praise of... More 

Shenzhen, China
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

Visited the hotel for a work related conference. The hotel and meeting facilities are starting to show their age. Small items in need of repair and refresh are quite abundant. The hotel staff were attentive.

Helpful?
Thank Treed44812
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Treed44812, Thank you so much for your review of our hotel. I am pleased to hear that our staff are attentive. It's something our staff takes great pride in, so we value your feedback. Regarding small items for repair, could you please email me (sunny.yuan@ihg.com), as I'd like to know more details then we are able to address these... More 

2 reviews
Reviewed 4 weeks ago via mobile

Very nice hotel, great breakfast with huge variety of both eastern & western items all well prepared. Competent staff, impressive facade, entry, and rooms are well appointed, to western standards. No complaints & the windows open! Nice quiet neighbourhood, safe to take a walk around the area.

Helpful?
Thank Robert B
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Robert B, Thank you for your stay in Crowne Plaza Shanghai and your exciting comments. Thank you for your full mark. You praised about our breakfast with huge variety, competent staff, facade, entry and rooms. Thank you for your support. Hope your next arrival would be an ever-lasting memory full of delight. Have a nice day. Hotel Team Crowne... More 

Tokyo, Japan
Level Contributor
100 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 weeks ago

A pleasant surprise at check-in was an upgrade to a suite room on the club floor so my review is based on a suite instead of a standard room. The hotel is 25 years old, but in relatively good shape - no major noticeable signs of age. The suite room was spacious with ample amenities. There was even an iron... More 

Helpful?
Thank WHCharlie
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear WHCharlie, Thank you for your stay in Crowne Plaza Shanghai and your exciting comments. First of all, thank you for your full mark. Your praises come to us very much including our spacious suite with ample amenities, convenience location and surrounding area, staff with good English ability, etc. Hope your next arrival would be an ever-lasting memory full of... More 

London, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 weeks ago via mobile

Located near subway station for fast connections into centre of city. Nice area with little shops and restaurants. Hotel staff friendly and spoke some English. Room modest size, clean and tidy. A little tired in places and will probably need refurbishing soon though. Bed was extremely comfortable! I slept well - it was a quiet hotel. Breakfast selection pretty good,... More 

Helpful?
Thank jkp204
Sunny Y, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear jkp204, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience, including good location, staff, room, comfortable bed, and breakfast. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thanks for your approval... More 

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Staying in Gubei / Hongqiao / Minhang

Neighbourhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 

Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Xujiahui
Price Range: €104 - €211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza
Hotel Style:
#89 Luxury Hotel in Shanghai
#113 Business Hotel in Shanghai
#141 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Shanghai staff and other travellers.
1 question
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Questions? Get answers from Crowne Plaza Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The new block is best”
 of 5 bubbles 804PeteR, 29 Aug 2016 | Read review
“go to another hotel”
  • chipped furniture
  • mildew
  • cracked ceiling
  • wallpaper with humidity problems
  • loose
  • tiny bathroom
 of 5 bubbles Silvioflies, 4 Mar 2016 | Read review
“Club rooms in the annexe building are the best. Huge bath and more recently upgraded.”
 of 5 bubbles LCM1305, 17 Jan 2016 | Read review
“Stay near back of hotel....car drivers over use their horns!”
 of 5 bubbles JoeA1963, 15 Dec 2015 | Read review
“Try getting a higher floor”
 of 5 bubbles SaketPandit, 27 Jul 2015 | Read review
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