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Grand Hyatt Shanghai

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#18 of 4,566 Hotels in Shanghai
Certificate of Excellence
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Grand Hyatt Shanghai
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2,120 Reviews from our TripAdvisor Community

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Showing 1,035: English reviews
Beijing, China
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 days ago NEW

Absolutely loved our stay at this hotel! We stayed at a signature room with a breathtaking floor-to-ceiling panorama of Shanghai skyline. The room was equipped with truly luxury amenities, had a comfortable bed and a bathtub with a view over the Oriental Pearl tower. The breakfast provided ample selection of fresh foods, especially juices and fruit. The staff was very... More 

Helpful?
Thank Kate_Zu
San Francisco, California
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW via mobile

Meet expectation, this hotel is on a landmark of Shanghai, it is pretty fancy for the first time given the amazing height. However after two stay of total 4 night. I found many annoy issue. First and formost, this hotel is not good for view since the outskirt of the building is full of rails that block the view. Secondly,... More 

Helpful?
Thank JojoLoveTravel
Ireland
Level Contributor
770 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 608 helpful votes
Reviewed 1 week ago

We enjoyed a cocktail and a snack in this fabulous hotel. It is located in the top storeys of the JinMao which is one of the most beautiful modern high rise buildings in the city. There are so many outstanding decorative features. An amazing design is the more than thirty storey high atrium around which are placed the corridors with... More 

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Thank permia
Baku, Azerbaijan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

I'm here since 21st of November,tomorrow I'm leaving. Very impressive, elegant clean hotel.I'm fond of staff which is very polite and doing their best for achieve best result. I'm on 85 stage...the last living stage.The view is beautiful. Everything works very well, high tech technical equipment. Several restaurants, lounges,bars... Suggests ; 1. Ask the highest stage with river view. 2.... More 

Helpful?
2 Thank JahidGuliyev
San Jose, Ca
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

I have never been disappointed with any Grand Hyatt at any locations worldwide. This was no different. Overall great service and outstanding facility. However, the rooms do start to show its age, but I do think the staff are doing an excellent job keeping it as "fresh" as possible. I woke up one day in the middle of the night,... More 

Helpful?
Thank flyingmantis
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear flyingmantis, Thank you for sharing your recent stay experience on TripAdvisor. Your compliments on our associates’ service are highly appreciated. We strive to provide warm, high quality service and I am delighted to see that our associates keep this in mind during their work. I am disappointed to hear about your experience with the air-conditioner in your room. Your... More 

Port of Spain, Trinidad
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

A nicely appointed property with a fantastic view of the city. Staff were very helpful and attentive. Getting to the elevators to the rooms could be testing for those who do not have a good sense of direction as the hotel is circular! The room was spacious and well appointed. Selection of food (both western and eastern) for breakfast was... More 

Helpful?
Thank Richard Y
Rehoboth, Massachusetts
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Great place great location - I love shanghai The location is great and close to a lot to see Service: great Cleanliness: great Comfort: great Room size: good On premises food and buffet: good Price: above average but good for the overall quality Check out the bund Check out Nanjing Lu Lots to do and HIGHLY RECOMMENDED!

Helpful?
Thank EDGE B
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear EDGE B, We are happy to read that you had a wonderful stay experience with us! Thank you for your kind compliments of the convenient location, comfortable guest rooms, tasty buffet breakfast and especially our warm service. Your high recommendation means a lot. My team and I look forward to host you again in the near future. Best Regards,... More 

Louisville, Kentucky
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

I usually stay in the suburbs of Pudong but this property was absolutely amazing. The club lounge is a must and I find the value for the money spent is well worth it. The GM Richard and his team are incredible. He even printed out a local Thao Restaurant for me. Great staff like Ella and Autumn in the lounge.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank KY1968
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear KY 1968, Thank you for choosing Grand Hyatt Shanghai. We are very proud to have made your stay comfortable. I very much appreciate your kind words about the club lounge and especially our services. My team and I look forward to welcoming you back soon for another memorable experience! Best Regards, Richard Greaves General Manager More 

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 

Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: €160 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#14 Spa Hotel in Shanghai
#15 Family Hotel in Shanghai
#18 Luxury Hotel in Shanghai
#155 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shanghai staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a room with the river view, better even a signature room. The view is stunning!”
 of 5 bubbles Kate_Zu, 29 Nov 2016 | Read review
“Splurge a few extra bucks for a Huangpu River view room.”
 of 5 bubbles SophieJinx, 3 Nov 2016 | Read review
“Higher rooms have better views”
 of 5 bubbles CSB_Edina, 30 Oct 2016 | Read review
“all the rooms have a terrific view. the higher you choose the size becomes a bit smaller”
 of 5 bubbles SnellvilleKenny, 17 Oct 2016 | Read review
“We had a high room but low hanging clouds mostly obscured the view except the day we checked out.”
 of 5 bubbles Juliez46, 16 Oct 2016 | Read review
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