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The Portman Ritz-Carlton, Shanghai

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#52 of 4,998 Hotels in Shanghai
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,481 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 966: English reviews
London, United Kingdom
Reviewed 8 June 2013

I would describe this hotel as 'comfortable'. It's nothing spectacular, the room and bathroom are well sized and clean. But the decor is a bit old fashioned. The staff I dealt with were all very polite and vast majority English speaking. Easy access to most points of the city but its on the opposite end to the Bund which is...

Thank Affy77
Hong Kong
Reviewed 4 June 2013

I was upgraded which was nice. I only stayed 1 night, arrived at 11pm and left at 630am so I didn't really experience the hotel. The lobby has a bar in the middle and the front desk is to the right side. Staff were courteous. But my short stay wasn't what I had expected. The aircon the whole evening was...

1Thank avidtravellerhk
Dubai, United Arab Emirates
Reviewed 3 June 2013

This is the first time in this hotel. Usually I go to the Pulli but it was fully booked. I am not impressed by the hotel. It looks old and a little outdated. The lounge breakfast is just average. When I checked in, despite I am paying for a full night and I arrived at 8 am, they told me...

1Thank Paoloc0211
Reviewed 31 May 2013 via mobile

The location is great for when I am in town working; however, over the past few years the cost has gone up while the customer service has really gone down. Rooms are showing wear & tear. The Portman plaza where it is located is extremely busy. The restaurants used to be convienient now they are over crowded and over priced.

Thank 2travelingscientists
Atlanta, GA
Reviewed 29 May 2013

Exellent hotel, service was top notch and the breakfast buffet had a wide selection with food for every taste. Several restaurants just outside the lobby with western cuisine, including a Starbucks. Very good location in a high-end shopping district with lots of opportunity to blow big bucks on Gucci, Rolex, etc. We did a lot of window shopping but that...

Thank hals88
Canberra, Australia
Reviewed 28 May 2013

Like may hotels near to boutique shopping districts, the Portman Ritz-Carlton is high-end, comfortable, and the service is excellent. The staff will go out of their way to make things happen if you ask nicely. I certainly had a pleasant stay while here on business, but it's not personally my kind of hotel, preferring something more eclectic.

Thank trib22
Reviewed 26 May 2013

Stayed here for two nights while on business. I have stayed here years before with family while on a vacation. In both cases the hotel and its staff were top tier. Get a room above 15 so that you can enjoy the view of Shanghai. Location to shopping is ideal if that is important to you. Room amenities are excellent...

Thank CGCx
Hong Kong, China
Reviewed 26 May 2013

Hotel is nice and clean, locate in Nanjiang road. Price is reasonable, service is excellent. All staff smile and are very helpful. Breakfast buffet is really amazingly good, typical 5star hotel level.

Thank Itjason
Whittier, California
Reviewed 15 May 2013

We stayed at this hotel as part of a Viking River Cruise Tour. Our room was lovely. I would have liked to transport the bathroom to my house. The staff is very solicitous everywhere you go. We had breakfast at Tables with a buffet that had a varienty of food both Western and Chinese. Outside the front door and to...

Thank CalifCar
Turin, Italy
Reviewed 5 May 2013 via mobile

As usual once I've to choose a location in Shanghai, the "Potama" is the choiche. A nice luxury accomodation, an incredible fine service, only incredible rooms and all what's needed available. Not secondary the position in Shanghai Nanjing Lu is the final completion for. A must, absolutely.

Thank Beppe M

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07/05/2017 08/05/2017
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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: €155 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#52 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#165 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
“Make sure to check your room clean before checking in”
kennethmcmullin, 24 Mar 2017 | Read review
5 of 5
US$183* /night
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Prices are for 1 room, 2 adults
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