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The Portman Ritz-Carlton, Shanghai

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Traveller (786)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“din tai fung”(17 reviews)
“club level”(56 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Nearby Hotels
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Reviews (2,054)
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344
154
51
37
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739
344
154
51
37
Show reviews that mention
All reviewsdin tai fungclub levelhigh end shoppingnanjing roadbit datedbusiness tripluxury hoteljing'an templeexcellent hotelbreakfast buffethotel is locateddumplingsfitness centerthe executive loungefrench concessionbusiness hotelsubway station
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631 - 635 of 1,325 reviews
Reviewed 29 May 2016

Staffs are friendly and helpful - reached there early but the staff did a pre check-in so i can roam around (shopping) and come back later to collect room key (save time). Room - big and clean. Breakfast - good; many variety Location - waling...More

Thank G174
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 30 May 2016

Dear G174, Thank you for staying with us and giving us a perfect rating. We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one priority and there is nothing better than achieving that. We look forward to hosting...More

Reviewed 28 May 2016

Hundreds of visits to Shanghai but my first stay at PRC was Sun May 22 to Tue May 24 - what a disappointment. Hotel is seriously stuck in a time warp. Rooms are spacious and clean - bed exceptionally comfortable - but absolutely no upgrade...More

Thank Anthony M
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 30 May 2016

Dear Anthony M, Thank you ever so much with staying with us and sharing a review. I understand the stay was not all that you hoped it would be. Please send me an email at DEREK.flint@ritzcarlton.com so I can respond directly to you. Thank you...More

Reviewed 24 May 2016

This is by far one of my favorite places to stay in Shanghai. The hotel is located in a plaza that has several restaurants, a Starbucks, bakery, bar, and best of all a small grocery store! Its a short taxi ride to the Bund and...More

Thank David R
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 26 May 2016

Dear David R, I truly appreciate your kind words about the hotel and the staff. I am also thankful that you by far see it as your "favorite place to stay in Shanghai". We will endeavor to continue to make it so. Looking forward to...More

Reviewed 20 May 2016

The hotel is within walking distance of the shopping malls and the Jing'an Temple and just a cheap taxi ride to the Bund and waterfront. The rooms were comfortable with a large bed. The breakfast buffet had plenty of choice and the staff were very...More

Thank Alison R
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 22 May 2016

Dear Alison R., Many thanks for your kind review of our hotel. I am so glad you enjoyed our central location and we look forward to having you with us again in the future. Best regards, Derek Flint General Manager The Portman Ritz-Carlton, Shanghai

Reviewed 18 May 2016

Stayed for a couple of nights as part of our Viking tour of China. Lovely hotel in a great location, shopping areas, park and Buddhist Temple all within easy walking distance. Rooms are very luxurious and large, comfortable bed and pillows. There was a huge...More

Thank Clarkies424
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 19 May 2016

Dear Clarkies424, I am very happy that you enjoyed your stay with us and able to take in some of the local sights within close proximity and sample some of the food that is on offer. I will look into the internet "spottiness" for you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$163 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#506 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$163 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#506 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (786)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 6 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
12 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"All rooms are good"
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"Be sure to book 1 bedroom premier suite."
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"High floor"
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"My "Shanghai Room " was located on floor 29 with a nice view"
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