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The Portman Ritz-Carlton, Shanghai

1,843 reviews
#38 of 5,205 Hotels in Shanghai
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Traveller (663)
Room & Suite (152)
Dining (55)
Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“hotel complex”(13 reviews)
“din tai fung”(16 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,843)Write a Review
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621 - 625 of 1,229 reviews
Reviewed 27 September 2015

Stayed in this hotel for 6 nights for business. Great location if you are into high end shopping. Many good restaurants peppered nearby and within walking distance to train station. Offers large, comfortable room with a spacious bathroom filled with Asprey toiletries which was divine!...More

Thank JeanJayLo
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 28 September 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we...More

Reviewed 26 September 2015 via mobile

Stayed here for 2 weeks whilst working in Shanghai. Can't think of anything negative to say. The staff were very helpful and friendly, without being too OTT which I find with a lot of more up-market hotels (such as the nearby Shangri-La which I have...More

2  Thank Alastair W
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 27 September 2015

Dear Guest On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 25 September 2015

we booked a junior suite at the ritz carlton over easter holidays but were deeply disappointed that the room was extremely dated, looked like something out of a 1970s movie! the location of the ritz is amazing, but the rooms definitely needs some sprucing up....More

1  Thank Lauren0808
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 27 September 2015

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

Reviewed 23 September 2015

Typical, nice Ritz property in the Jing'an district of Shanghai. Very close to high-end shopping. Room is good, but not expansive. Elegant bathroom with both tub and shower. Very good workout center. Main restaurant just ok - - loud construction noise one night, with little...More

1  Thank Christopher S
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 24 September 2015

Dear Guest On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 23 September 2015

Stayed here 1 night for business. It is a Ritz so generally things are fine. The room is large and clean. I did feel that the airconditioning is weak though. I had to keep it at 16-17 C the entire night, but still felt it...More

1  Thank avidtravellerhk
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 23 September 2015

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$164 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#171 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$164 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#171 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (663)
Room & Suite (152)
Dining (55)
Pool & Beach (10)
Hotel & Grounds (400)
Bathroom (71)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
12 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Be nice, just ask, learn your question in Chinese if you don't already know"
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"go for the Club Level its worth the increase in cost"
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"Great location, Excellent service"
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"hotel staffs are helpful to give youa room with good city view"
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