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The Portman Ritz-Carlton, Shanghai

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#56 of 4,966 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,420 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 918: English reviews
Cranford, New Jersey
Reviewed 9 June 2013

A great property from top to bottom. Great location with many restaurants, sights and shopping areas around. Good breakfast buffet at Tables restaurant and very friendly service all around. The linens were the best part of this stay; perfectly soft yet crisp. They made it hard to get out of bed in the morning!

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Helpful?
Thank FINNasty
Ho Chi Minh City, Vietnam
Reviewed 8 June 2013

This was billed as a five-star luxury top end hotel. It wasn't. It's ok, nothing particularly wrong with it. But décor feels a bit dated as did the bathrooms, I expected the Ritz brand to deliver rather more and didn't expect my hotel in Beijing (the Kerry) to be better on so many fronts. Benefits are that the hotel has...

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Thank timabdelhadytravel
London, United Kingdom
Reviewed 8 June 2013

I would describe this hotel as 'comfortable'. It's nothing spectacular, the room and bathroom are well sized and clean. But the decor is a bit old fashioned. The staff I dealt with were all very polite and vast majority English speaking. Easy access to most points of the city but its on the opposite end to the Bund which is...

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Thank Affy77
Hong Kong
Reviewed 4 June 2013

I was upgraded which was nice. I only stayed 1 night, arrived at 11pm and left at 630am so I didn't really experience the hotel. The lobby has a bar in the middle and the front desk is to the right side. Staff were courteous. But my short stay wasn't what I had expected. The aircon the whole evening was...

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1Thank avidtravellerhk
Dubai, United Arab Emirates
Reviewed 3 June 2013

This is the first time in this hotel. Usually I go to the Pulli but it was fully booked. I am not impressed by the hotel. It looks old and a little outdated. The lounge breakfast is just average. When I checked in, despite I am paying for a full night and I arrived at 8 am, they told me...

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1Thank Paoloc0211
dallas
Reviewed 31 May 2013 via mobile

The location is great for when I am in town working; however, over the past few years the cost has gone up while the customer service has really gone down. Rooms are showing wear & tear. The Portman plaza where it is located is extremely busy. The restaurants used to be convienient now they are over crowded and over priced.

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Thank 2travelingscientists
Atlanta, GA
Reviewed 29 May 2013

Exellent hotel, service was top notch and the breakfast buffet had a wide selection with food for every taste. Several restaurants just outside the lobby with western cuisine, including a Starbucks. Very good location in a high-end shopping district with lots of opportunity to blow big bucks on Gucci, Rolex, etc. We did a lot of window shopping but that...

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Thank hals88
Canberra, Australia
Reviewed 28 May 2013

Like may hotels near to boutique shopping districts, the Portman Ritz-Carlton is high-end, comfortable, and the service is excellent. The staff will go out of their way to make things happen if you ask nicely. I certainly had a pleasant stay while here on business, but it's not personally my kind of hotel, preferring something more eclectic.

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Thank trib22
Baltimore
Reviewed 26 May 2013

Stayed here for two nights while on business. I have stayed here years before with family while on a vacation. In both cases the hotel and its staff were top tier. Get a room above 15 so that you can enjoy the view of Shanghai. Location to shopping is ideal if that is important to you. Room amenities are excellent...

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Thank CGCx
Hong Kong, China
Reviewed 26 May 2013

Hotel is nice and clean, locate in Nanjiang road. Price is reasonable, service is excellent. All staff smile and are very helpful. Breakfast buffet is really amazingly good, typical 5star hotel level.

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Thank Itjason

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: €132 - €348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#56 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#163 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to check your room clean before checking in”
 of 5 bubbles kennethmcmullin, 24 Mar 2017 | Read review
“Top floor have an excellent view”
  • view from the Portman Ritz Carlton
 of 5 bubbles HowardKlooster69, 21 Mar 2017 | Read review
“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
5 of 5