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The Portman Ritz-Carlton, Shanghai

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Traveller (768)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
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Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,009)
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Traveller rating
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601 - 605 of 1,304 reviews
Reviewed 16 June 2016

The Portman Ritz-Carlton Hotel in Shangai is located in the business district of the city and although the surroundings are attractive and modern, it is a little distance from the Bund and the river-----important for tourist visitors but maybe not for businessmen. The hotel is...More

1  Thank russell p
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 11 July 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 15 June 2016

Recently while traveling to a conference I flew into the Pudong Airport and needed to catch a bus to Suzhou. After customs I began to make my way to the bus station at the airport and quickly ran into trouble. I don't speak Chinese and...More

Thank shbaum
Response from Robert B, Hotel Manager at The Portman Ritz-Carlton, ShanghaiResponded 16 June 2016

Dear Sarah, Thank you very much for your wonderful recognition of Murat. We truly appreciate the fact that you have posted this great response about our service even though you were not staying in Shanghai. We would certainly look forward to welcoming you to The...More

Reviewed 9 June 2016

I have stayed in this hotel for years but last time 6 years ago , I moved to the Four Seasons and Peninsula as quality was going down in this hotel and prices were kept the same. Times have changed ! This hotel has reduced...More

1  Thank BJBoschen
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 11 July 2016

Dear BJBoschen, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 7 June 2016

Excellent service staff Excellent location as well. Very near to lots of restaurant. The hotel breakfast spread is enormous. Nice club lounge. Ambiance is good. But the tables and chairs are always dirty. The staff at the club lounge seems to be less experience compared...More

Thank LiHia
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 27 June 2016

Dear LiHia, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 4 June 2016

The carpet is dirty and smells bad. Worst of all, the shower room is filthy and molded. Please check out the pictures I took from my room. Stayed in Ritz-Carlton in Osaka Japan, it was a great experience. We loved it so much even though...More

Thank jimmychen2016
Response from Robert B, Hotel Manager at The Portman Ritz-Carlton, ShanghaiResponded 16 June 2016

Dear Mr Chen, Thank you for your feedback regarding your stay with us. It is nice to read you had a great experience in our Ritz-Carlton Osaka property. I would very much like to respond to you personally regarding your experience in Shanghai. It would...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$171 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#503 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$171 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#503 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (768)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
12 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Upper floors for better view."
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"Don't book unless you're booking club class..."
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"club level is best"
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"Corner room are quieter if you want to be more private. Higher floors have a great view to the city."
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