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The Portman Ritz-Carlton, Shanghai

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#59 of 4,573 Hotels in Shanghai
Certificate of Excellence
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1,282 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 810: English reviews
WV
Reviewed 28 June 2012

I must preface my review by saying that when I consider the quality of other hotels across Asia, I am generally comparing it to the Portman Ritz Carlton in Shanghai, partly because I have stayed here numerous times and it feels - well, like my home-away-from-home. The staff is exceptionally warm and friendly. The rooms are very comfortable and inviting....

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Thank PirateLA40
Brisbane, Australia
Reviewed 26 June 2012

Location: On Nanjing Road amongst a lot of shopping malls and small boutique shops of all categories. About a 10 min taxi to the Bund in heavy traffic. The biggest copy mall is at 580 Nanjing Rd (Google it) walk outside, turn left and walk for about 20 mins; Lobby: Fabulous modern spacious design full of marble, glass and dark...

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Thank Chris M
Reviewed 24 June 2012

Got a suite fr family. The room was really awesome. Good interiors. Even the electrical appliances were of good brands and loved the 'nespresso'. Big bathroom. They hv gt good entertainment within the hotel itself, be it restaurants or pubs. Location is just superb. Staff speaks good English & friendly. Definitely will go in fr another stay!

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Thank Dins890
San Francisco, California
Reviewed 12 June 2012

This was my first ever visit to Shanghai and I find it dreary and depressing. The air quality is awful and the city lacks the kind of dynamism and beauty that the great cities of the world share. That said, the Portman Ritz Carlton is a fabulous property and an oasis from the dismal city around it. Service is first...

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1Thank WalnutBaron
Surfers Paradise, Australia
Reviewed 9 June 2012

Was here for a conference, great location for exhibition center across the road. The housekeepers are very friendly and quick! Good size rooms and nice bathrooms! The fitness centre has the best equipment, and the sauna / spa area is very relaxing. Not the busiest area for tourists but it's a grand hotel

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Thank Ritchie G
Singapore, Singapore
Reviewed 8 June 2012

The location of the hotel is fantastic. It is walking distance to shopping areas and restaurants. The staffs are always with their smile and that makes the difference. I will definitely be back again

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Thank WinnyOng
Exeter, United Kingdom
Reviewed 7 June 2012

This hotel is located in a good location. The metro station nearest is just up the road near the temple. The hotel complex even has a supermarket . The entrance is near the roadside. The restaurants of the hotel are located between the road and the main hotel building. The staff speak English and are very pleasant. The room was...

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Thank Charleso3
Singapore, Singapore
Reviewed 7 June 2012

In comparison to previous visits the hotel has improved exponentially. Warm gracious staff, excellent English for China standards. The warmth of the arrival is very well executed making a difficult elevator situation as good ad it can be. My experience in the club lounge was outstanding . Great service and food choices. The new leadership is really making a difference....

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Thank JamesSterlingTravels
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you very much for taking the time to reach out to us with regards to your recent stay. I am very pleased to hear that you have indeed had an enjoyable time with us and I will for sure share these fantastic comments with the team. Best regards and we look forward to welcoming you back!

Ft. Laud, Florida
Reviewed 1 June 2012

This was one of the worst "expensive" hotels I've ever stayed at. Service was not only awful, it was totally non-existent. The hotel is unbelievably busy with business travelers. People are constantly rushing in every direction. This is not a restful or tranquil place for visitors who want some peace and quiet after a long day of sightseeing or work....

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1Thank pacosmom
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

I am sorry your recent stay at our hotel was not wonderful. While it is correct that the hotel was very busy during your stay with us, this can not be an excuse and it seems we simply have not managed to meet your expectations and I would like to sincerely apologize to you for that. Your comments regarding the...

England
Reviewed 31 May 2012

I recently stayed here for about ten nights and found the location to be the best thing about the hotel. The rooms were average, the bathrooms were large although a little dated and in need of a few repairs. We went down to breakfast only once or twice as we didn't feel it was worth going to. The coffee in...

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1Thank kawaiitraveller
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for taking the time to inform us about your experience during your recent stay at The Portman Ritz-Carlton, Shanghai. While I am proud to read your comments on our friendly room attendants, I am as disappointed as you to learn your dissatisfaction with our breakfast service, room service table retrieval and room keycard breakdown; and I want to...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: €135 - €252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#58 Business Hotel in Shanghai
#58 Luxury Hotel in Shanghai
#160 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
5 months ago
Brookfield, Wisconsin
7 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
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“Away from the lifts”
 of 5 bubbles adelaidesummer, 24 Nov 2016 | Read review
“Make sure you know what size your room would be...”
 of 5 bubbles HadarS_12, 22 Nov 2016 | Read review
“Choose Club Level, worth the extra cost”
 of 5 bubbles jscott479, 12 Nov 2016 | Read review
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