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The Portman Ritz-Carlton, Shanghai

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Traveller (2720)
Room & Suite (326)
Dining (244)
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About

#25 of 2,560 hotels in Shanghai
Location
Cleanliness
Service
Value
Travellers' Choice
Discover a breathtaking luxury hotel - The Portman Ritz-Carlton, Shanghai. Our award-winning hotel in Shanghai, China sits in the upscale Nanjing Road entertainment, dining and shopping complex, enthralling guests with an unparalleled and impeccable accommodations.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Children Activities (Kid / Family Friendly)
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Luxury
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
7,143Reviews33Q+A100Room tips

Reviews
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Traveller rating
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Cruiser42847104495 wrote a review 1 Mar
1 contribution
In general room are very good, and the most thing that i like are the people working in the hotel, they are very accomodating and friendly. The lounge that i miss every day the food and also my favorate drink that Ruby has always there to assist me to do my favorate one. Thanks for the hospitality, memories will stay forever.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scot C wrote a review 1 Mar
1 contribution
This stay was absolutely amazing, I travel frequently to a number of Marriot properties and this is one of the best. The lounge staff was incredible especially Ruby. Very attentive and always greeted me with a smile and knew me by name and preferred drink with each meal by the second day. The lounge food is one of the best of all Marriot properties I have stayed in. I won’t stay anywhere else In Shanghai. I can’t wait for my next visit.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joseph S wrote a review Feb 2024
4 contributions
I stayed at Ritz Portman in Shanghai recently and as always the staff does a wonderful job of making me feel at home and takes care of all the details to make sure my stay is memorable. Chloe Wang from guest recognition is especially attentive and always cheerful and pleasant and helpful for me. Eric Li the lounge bartender is also great and makes a fantastic old fashioned. :)
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marcus R wrote a review Feb 2024
5 contributions
Mike and Alice were awesome in helping us get everything we needed. I even lost my phone in a taxi and they hunted it down like MI6. Phenomenal staff and very attentive. The area around the hotel was great as well as there is plenty of restaurants and shopping in walking distance
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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John H wrote a review Feb 2024
Koh Rong Sanloem, Cambodia1 contribution
On going to breakfast on the first morning I was welcomed by a happy birthday and then a cake. This was followed by a towelled greeting on my bed and another cake later on. The really extraordinary help though was from the outstanding concierge, William. William did everything in his powers to help me with the difficulties I had regarding the loss of my mobile phone and the need to update my Chinese SIM card. He commandeered the hotel limousine to go from office to office in my quest. I cannot speak highly enough of the support he afforded me.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Yukti G wrote a review Feb 2024
1 contribution
We had the best time at the Portman Ritz-Carlton! Excellent location and excellent service, felt very pampered ! The room and all the hotel facilities were impeccable and the breakfast was one of the best I've seen : even though we are pescetarian, the staff went beyond and prepared us special dishes every single day!Cannot recommend enough !
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ZHANG R wrote a review Feb 2024
1 contribution
The new afternoon tea is very memorable. First of all, the staff Ash is enthusiastic about service. He will take the initiative to ask the needs of the guests. Secondly, the taste of afternoon tea is also very good, sweet and salty all kinds of flavors. In addition, the shape of the pastry is also very unique. All in all, it was a perfect experience.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rachit R wrote a review Feb 2024
7 contributions
Great experience at the Portman Ritz. Especially at the lounge with Tina and Lisa - really going above and beyond to make our stay memorable. Highly recommend to everyone, with great selection of food and drinks available at the lounge during lunch, high tea and dinner.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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L7W wrote a review Feb 2024
2 contributions
It was a wonderful experience with The RC Shanghai Puxi. As a Marriott Bonvoy member for 11 years (6 years was an Ambassador member, now Lifetime Platinum), I'd like to share my experience with you. Big thanks to Cindy Kim, she is so nice, she made an email to say thanks to me after my check-out. Giwa, a staff of the front desk. A handsome guy. He made a sign language by THANKS to me when he know I am deaf while the check-in, and adeptly used both handwritten notes and texting on the phone to communicate with me. Giwa's professionalism and flexibility made this a commendable experience even before my stay began. He also shared helpful information, enhancing my understanding of the hotel. Furthermore, I want to express appreciation for Echo, Dolores, and Niko at the front
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Traveler C wrote a review Jan 2024
Singapore, Singapore252 contributions105 helpful votes
+1
My family and I recently stayed at the Portman Ritz-Carlton; booked 2 rooms, I stayed for 5 nights while the family stayed for 2 weeks. I would like to acknowledge and complement Mr. Michael Li, Mr. Niko Li and Mr. Jack from the Front Office for being available since day 1 – they were very courteous and professional when other Front Desk agents were disrespectful, and refused to assist my family to extend the stay. Location: The Portman Ritz is in the central part of Jing'an District, close to my client’s office with high-end shopping centers and great restaurants. Room: The 1-bedroom suites were quiet, comfortable, and offered a good view of the Shanghai Exhibition Centre and downtown. Staff: Michael Li, Niko Li and Mr. Jack from the Front Office were courteous and
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€161 - €208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海波特曼丽嘉酒店, the portman ritz-carlton shanghai hotel shanghai, ritz carlton shanghai, portman ritz carlton shanghai, ritz shanghai, shanghai ritz-carlton
FORMERLY KNOWN AS
The Portman Ritz-Carlton Shanghai
LOCATION
ChinaShanghai RegionShanghaiPuxi (Downtown Shanghai) / Jing'an / Shimen Er Lu (Shimen Second Road)
NUMBER OF ROOMS
593
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE PORTMAN RITZ-CARLTON, SHANGHAI - UPDATED 2024 Hotel Reviews & Price Comparison (China) - Tripadvisor