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The Portman Ritz-Carlton, Shanghai

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#53 of 4,940 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,363 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 872: English reviews
Falsterbo, Sweden
Reviewed 2 weeks ago

Restaurant Da Marco, excellent Italian restaurant, good value for the money. Take a long walk along the Nanjing Road to the Bund. Take a ferry other to the other side of the river and take the elevator up to the top to one of the highest buildings in the world

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank royne k
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Royne, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 2 weeks ago

Went for business trip, got the extended service from limo pickup at PVG to direct checking in into the room, no line at the lobby, no passport copy issue, everything is made directly in your room!! Amenities are ... Ritz!!!, executive lounge with excellent food.... One thing to improve, if Gym is open 24/7, swimming pool is not, woul be...

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Helpful?
1Thank Patrick P
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Patrick, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Singapore
Reviewed 2 weeks ago via mobile

Locate at a very expensive and luxury spot Fine service with OK breakfast, but could be crowded during rush hour Room is very clean but facilitates are pretty old, like TV Not easy to get a cab and nearest subway is about 10min walking

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Helpful?
1Thank Abby S
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Abby S, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the...

Hong Kong, Hong Kong
Reviewed 2 weeks ago

Ritz had arranged a perfect night for our anniversary. We enjoyed the flower bouquet and pedals in the room. Also the location is perfect for visitors as it was just a few stops from SH Hongqiao station by metro. We walked along West Nanjing Road and visited several malls nearby. It is one of the core CBD in Shanghai interpreting...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank yunzhuc2017
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear yunzhuc2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 2 weeks ago

The hotel is noble, gorgeous, grand and good location in the heart of business area in Shanghai, Puxi. The hotel itself is in a spectacular location in Shanghai. My room was on 40 floor with 270 degree panoramic great view overlooking Puxi and Jing'An main street. It was absolutely amazing and perfect!!!!! The Ritz Bar was wonderful, it has been...

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Helpful?
2Thank Marco M
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Marco M, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time...

San Ramon, California
Reviewed 2 weeks ago

Spend 7 nights in this hotel. Front desk staffs are very helpful. Avoid breakfast buffet if you can. Not worth the money compare with the food they served. Central location, easy excess. Room is small, but functional. Bathroom is outdated and not maintained proper and keep it clean.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jia Yi L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Jia Yi L, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact...

Shanghai Region, China
Reviewed 2 weeks ago via mobile

The Ritz Carlton in Puxi offers all under one roof, shops, supermarket and restaurants. The Ritz bar has just been reopened after renovation and celebrated a glamorous new year's party. Awesome fitness centre with indoor and outdoor pool, tennis court and screen golf areas. Only its own hotel restaurant could be far more attractive.

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Helpful?
1Thank DrGRO
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear DrGRO, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Shenzhen, China
Reviewed 3 weeks ago

Very good service, warm staff, good facilities. Efficient in food delivery and staff have personalized service. The only problem is perhaps other travelers are too loud in the corridors and their rooms.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Hannah L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 868sumanr, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Solihull, United Kingdom
Reviewed 3 weeks ago

Great staff (particularly at the Club Lounge), very clean rooms. Not the cheapest hotel but can place a premium on the level of service that guests receive (which is excellent). Location is very convenient with a lot of amenities near by.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank 868sumanr
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 868sumanr, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 3 weeks ago via mobile

Portman Ritz-Carlton is a great hotel. We stayed in the club room of the hotel. The room is good with reasonable size. Apart from the room, all the staffs provide good service - Abby and Leo from the Club Lounge, Angel from the front house, the service lady who cleans our room, to name just a few. All our requests...

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Helpful?
Thank Benny L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Benny On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our lovely Front Desk Lady Ms. Lili had made your stay memorable, and thank you for spending...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: €143 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#53 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#154 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
10 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
8 months ago
Brookfield, Wisconsin
9 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
5 of 5