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The Portman Ritz-Carlton, Shanghai

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Traveller (729)
Room & Suite (231)
Dining (58)
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Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,946)
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Traveller rating
705
338
152
49
36
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LanguageEnglish
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705
338
152
49
36
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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1 - 5 of 1,280 reviews
Reviewed yesterday

I have stayed on this hotel on many occasions and typically I always get a very good stay. The staff is quite service minded and I do get some personalized treatment, with small treats in the room every now and then. Sometimes it's not even...More

1  Thank JncBranco
Reviewed 3 days ago

Great Central location on Nanjing road. Service expectations for the Ritx-Carlton is generally high end, however in my opinion this hotel fails to meet expectations. from issues at check-in to the terrible queues for breakfast. to top it all off Ritz-Carlton discriminate Marriott Platinum members...More

Thank Dennis P
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 days ago

Dear Dennis P, Thank you for taking the time to share your recent experience at the Portman Ritz-Carlton, Shanghai with us. It is paramount to us that our most loyal guests receive the genuine care they undoubtedly deserve, and please be assured the details of...More

Reviewed 4 days ago

Had the opportunity to revisit for a night following a stay 5 years ago. Condition of the hotel has degraded noticeably - the room is still smart (ritz-like) but is looking tired, e.g., sink does not drain properly, there is no ironing board, carpet is...More

Thank Seng100
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 days ago

Dear Seng100, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. While it was a pleasure having you here as our guest, your feedback regarding breakfast caught my attention. I am very...More

Reviewed 5 days ago

I visited this hotel in December 2017 and was impressed by the excellent services and the comfortability of the room. When I made a booking at the travel agent, I requested for a twin beds room. However, during check-in, the front desk staff said that...More

1  Thank jo l
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 days ago

Dear jo l, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care...More

Reviewed 5 days ago via mobile

I came to Shanghai for a business trip for four days. It was the Portman RC that made the trip so much better. Rooms were clean, location was great and service was excellent. Special mention to Monica Ni in Guest Relations who made sure I...More

Thank ReiReiLi
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 days ago

Dear ReiReiLi, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care and...More

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Most Booked Properties in Shanghai, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$155 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#517 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$155 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#517 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (729)
Room & Suite (231)
Dining (58)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
12 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Rooms in higher levels are normally quieter as they are further away from the road."
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"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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