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Four Seasons Hotel Shanghai

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#27 of 4,671 Hotels in Shanghai
Certificate of Excellence
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Four Seasons Hotel Shanghai
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942 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Reviewed 3 days ago NEWvia mobile

Rooms are looking sad, horrible lighting. Apparently i even got a renovated room, dont want to see the old ones..... Service slow, nobody picked up for room service, took a while to be called back Ordered a tea, was served like in a cantine...

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Helpful?
Thank Michael L
Rochester, Minnesota
Reviewed 1 week ago

With 3 adults in our group, we booked a Junior Suite and could not have been happier. Others had written about the hotel showing its age; we did not find that to be the case. True, our suite did not have the ubiquitous tub standing in the middle of the bedroom that seemed to be de rigeur at some of...

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Helpful?
Thank pln1961
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review

Dear pln1961, Thank you very much for staying with us during your trip to Shanghai and for taking the valuable time to review us on TripAdvisor. It was a great pleasure to read your kind remarks about the lovely suite, helpful staff and tasty food. As you know, our trademark at Four Seasons Hotels and Resorts is excellence in service...

Christchurch, New Zealand
Reviewed 1 week ago

Personalised service at its best Comfy beds, great Japanese restaurant with a good deal for dinner every Monday night Breakfast is good, enjoyed the fresh smoothie and juices Mr Buddi is very nice and attentive to your likes

Review collected in partnership with Four Seasons
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Helpful?
Thank Lovetotravel2973
FourSeasons_Shanghai, Guest Relations Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Lovetotravel2973, Thank you very much for staying with us during your trip to Shanghai. We really appreciate you for taking the valuable time to review us on TripAdvisor. It was a true pleasure to read your kind comments about the personalized service, comfortable beds and impressing dining experience for dinner and breakfast. We are confident to offer our guests...

Reviewed 1 week ago

Unforgettable service in all the departments, great rooms with large space, not to miss the amazing breakfast buffet, excellent pool and Spa, great location, top quality restaurant, overll absolutely worthed the price paid

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Helpful?
Thank Massimo O
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Massimo O, Thank you for staying with us again for your recent trip to Shanghai and review us on TripAdvisor. It was a great pleasure to read your kind remarks about our spacious rooms,great location, amazing restaurants and food and unforgettable services as a highlight. Meeting and in many cases exceeding the expectations of our guests is our daily...

Singapore, Singapore
Reviewed 2 weeks ago

During my Dec 2016 trip, I stayed in 2 different hotels in Shanghai. Upon arrival, I stayed the first night in Grand Hyatt at Jinmao Tower in Pudong, my regular hotel whenever I am in Shanghai as it is near my office. Then I went to Hangzhou and when I came back to Shanghai again, I decided to stay at...

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Helpful?
Thank DNLs_mum
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear DNLs_mum, Thank you for choosing to stay with us and for taking the valuable time to review us on TripAdvisor. As you know our trademark at Four Seasons Hotels and Resorts is excellence in service, attention to detail. We are thrilled to learn that you were satisfied with your overall experience in our hotel including room and dining. We...

Salt Lake City
Reviewed 3 weeks ago via mobile

We spent three nights here last October. We stayed in a nice corner suite which had been recently renovated. I did hear some comments that the other shanghai four seasons is nicer. I thought this was a great hotel and we liked the location. Close to all the sights. The complimentary breakfast was amazing. We did try the spa and...

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Helpful?
Thank bgc11
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear bgc11, Thank you for choosing to stay with us and for taking the valuable time to review us on TripAdvisor. As you know our trademark at Four Seasons Hotels and Resorts is excellence in service, attention to detail. We are thrilled to learn that you were satisfied with your overall experience in our hotel including room and dining. We...

Singapore, Singapore
Reviewed 3 weeks ago

Location, very near subway Line 13 and 10 minute walk to Line 2 (to airport). Across the street is Starbucks (for all you coffee lovers). Rm 715 was nice but, old. Choose floors 22 and upwards if you want renovated floors. The Mrs, could not take the smell of newly renovated rooms so, she chose the lower floors and even...

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Helpful?
Thank GLLK54
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear GLLK54, Thank you for choosing to stay with us for your trip to Shanghai and review us on TripAdvisor. We appreciate you letting us know of the oversight and we have also taken a note of your comments. We will certainly look into it and improve where we can to provide unforgettable experiences at this excellent location in the...

Sint Maarten, St. Maarten-St. Martin
Reviewed 3 weeks ago

we stay there twice , at this 4 seasons , they remenbered us and brought in our room within 10 minutes of our arrival a nice welcome back kit to 4 seasons shanghai , this is the 7 th ; 4 seasons in 15 months , always perfect , friendly , helpfull .......as soon as you have finish your question,...

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Helpful?
Thank Patrick c
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Patrick c, Thank you very much for staying again with us. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. It was a great pleasure to know that you were impressed by our friendly, helpful and personalized service. As you know our trademark at Four Seasons Hotels and Resorts is...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

The hotel room interior looks old. Time to refurbish the interior room design. Need to change the room carpet and the room furnishing for more modern with cosy feel. Bathroom tiles need to change for a modern feel. I like the shower with good water supplies.

Review collected in partnership with Four Seasons
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Thank cheahlw
Houston, Texas
Reviewed 4 weeks ago

The hotel have the best bed for sleeping on & all the amenity that luxury hotel have. It located a bout 10 min. walk to the subway station & shopping area that you can find restaurant & other shopping store. The hotel restaurant have great breakfast, lunch & dinner that we enjoy & love.

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Helpful?
Thank blrabbit
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear blrabbit, Thank you very much for staying with us during your trip to Shanghai. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. It was a great pleasure to read your comments about our excellent location with fun spots around, the best bed to make a wonderful sleep and fantastic...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Price Range: €183 - €304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons
Hotel Style:
#20 Spa Hotel in Shanghai
#27 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#164 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hotel Shanghai staff and other travellers.
5 questions
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Questions? Get answers from Four Seasons Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent service in a top hotel,”
 of 5 bubbles massimoo615, 9 Jan 2017 | Read review
“High floors have the views”
  • Spacious room.
  • View from Club Lounge 37th Floor
 of 5 bubbles DrStoat, 7 Dec 2016 | Read review
“Lobby in the hotel seem to be too small for meet & talk.”
 of 5 bubbles pt91745, 6 Dec 2016 | Read review
“Take Club room, it is not easy to find how to do this on their website, better to call and book..”
 of 5 bubbles 360mickk, 5 Dec 2016 | Read review
“New rooms are very modern, look great!”
 of 5 bubbles danwU6553RK, 14 Nov 2016 | Read review
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