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The Westin Bund Center Shanghai

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#28 of 4,670 Hotels in Shanghai
Certificate of Excellence
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The Westin Bund Center Shanghai
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1,905 Reviews from our TripAdvisor Community

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Showing 1,299: English reviews
Hong Kong, China
Reviewed 18 August 2012

Not what one would expect from the Westin group. The Bad : Check in was very inefficient, took over 15 mins. everybody just seemed so confused and disorientated. Room was very awkward. The furniture was placed very awkwardly. They did not have onions available when we ordered room service. We put on the do not disturb notice, and yet they...

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Helpful?
Thank prakdee
WestinShanghai, Manager at The Westin Bund Center Shanghai, responded to this review

Dear Mr./Mrs. Prakdee, Many thanks for recently selecting to stay with us and for having taken the time to provide us with your highly valued feedback regarding our services and room layout. I am shocked to learn that we did not observe the ‘do not disturb’ sign and knocked on your room regardless. Rather than offering excuses I would like...

Bali
Reviewed 15 August 2012

Enough wonderful things have been said about this hotel. As an SPG Platinum member, I have always been upgraded to a wonderful Junior Suite. The Suite is nicely done, breakfast offering wonderful and service competent. But why have I stopped staying at this hotel after 5 stays in one year period? Their internet service is UNACCEPTABLE. Their wifi speed is...

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2Thank Louis W
WestinShanghai, Manager at The Westin Bund Center Shanghai, responded to this review

Dear Louis W, Thank you for having recently stayed at the Westin Bund Center and for taking the time to provide us with your highly valued feedback. I am devastated to learn, that our wireless internet system was unstable and interrupted your work. I would like to offer my deepest apology for the disappointment this would have caused you as...

Chicago, Il
Reviewed 12 August 2012

The open lobby and dinning areas are very nice. I usually stay at the Hilton but I have always wanted to see the difference. The food was better at the Westin but the bar at the Hilton on the top floor will have me going back unless the Westin does some updating

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1Thank beanersts
London, United Kingdom
Reviewed 12 August 2012

Arrival: Courteous, friendly, efficient, professional. Check-in did not take longer than it should and was in my room in no time. Hotel Grounds/Style: Set in a parallel street behind the Bund (5 mins walk away) in a central location that is perfect for both business and pleasure. The hotel has a hip vide, despite not being the most modern. When...

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1Thank epicentre
Indianapolis, Indiana
Reviewed 11 August 2012

I stayed at this Westin for 4 nights on a business trip and appreciated the great breakfast options, large room, and friendly staff. The decor and rooms are in much better condition than the Fairmont Peace hotel. It was very quiet with a comfortable bed ---- perfect for dealing with the jet lag. I recommend the congee for breakfast and...

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1Thank travelmum415
New York
Reviewed 9 August 2012

Recently returned from a stay at this hotel and was very pleased. Good central location and excellent service was experienced from the staff. My room was spacious and clean - perhaps the yellow carpet could use some updating soon - it didn't really match the decor of the room either. I only ate breakfast at this hotel - your typical...

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Thank TravelTNewYork
Auckland, New Zealand
Reviewed 9 August 2012

We stayed at the Westin Bund Center Shanghai for 4 nights and found that the hotel meet all our requirements. The staff were very efficient and were happy to assist at all times . We experienced no language difficulties as the majority of the staff spoke English . Our dealings with the check in, restaurant, bar and houshold staff were...

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1Thank Wayne12367
Singapore, Singapore
Reviewed 1 August 2012

Having lived and been around China for years, I would have expected better service and a more well-prepared menu from this place. I stayed here for 2 weeks as part of my relo to SHanghai. Here is what I got: -Overcharged $4000 USD on my corporate card. The response - "sorry we will try to return your funds in one...

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1Thank Jgrier5
WestinShanghai, Manager at The Westin Bund Center Shanghai, responded to this review

Dear Mrs. W, Thank you for having shared this refreshing perspective with our online friends. Once again, I can only offer our sincere apologies for the double posting and at the same time I am glad that after you called us last week, I was able to rectify the mistake made and glad you accepted our resolution. I have also...

Reviewed 31 July 2012

You aren't going to save money here, but it's worth every penny. Friendly responsive service. Great fitness center. Rooms are very clean, comfortable, perfectly sized, even a bit big. Free bottles of water in your room every day (love not being nickle and dimed for water. Great breakfast and open spacious lobby. Will stay here again when we come back.

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1Thank Medblond
New York City, New York
Reviewed 30 July 2012

Have been staying at this hotel for three years primarily for it's proximity to business meetings but that will end now. The decor was never pretty, but now it's just plain gross. All the carpets have either stains or bad patch jobs. Staff is friendly enough but totally clueless and not willing to put in the extra effort. The concierge...

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1Thank NYCDesign78
WestinShanghai, Manager at The Westin Bund Center Shanghai, responded to this review

Dear Reviewer, I am writing to thank you for having taken the time to share your feedback with our friends on TripAdvisor. As Senior Executive of The Westin Bund Center Shanghai, I am keenly interested in all feedback and in ways as to how we can improve our service and facilities. I was disappointed and embarrassed to learn that your...

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Staying in The Bund

Neighbourhood Profile
The Bund
While there are certainly many other “bunds” in the world, “the Bund” refers to Shanghai’s famous waterfront. The area’s Gothic, Art Deco and Beaux Arts monoliths were built when it was part of the Shanghai International Settlement run by the British and Americans. The atmosphere of colonial-era luxury has endured over time and is now found in the five-star hotels, luxury brand boutiques and expensive restaurants that can be found within the historic buildings. A cultural center has built up away from the water and some of Shanghai’s best art galleries and museums are housed close to the Bund. Nighttime views of Pudong and the rest of the city also make for a great backdrop at the many rooftop clubs.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 

Additional Information about The Westin Bund Center Shanghai

Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Region: China > Shanghai Region > Shanghai > The Bund
Price Range: €137 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Reservation Options:
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#21 Spa Hotel in Shanghai
#23 Business Hotel in Shanghai
#28 Luxury Hotel in Shanghai
#141 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Bund Center Shanghai staff and other travellers.
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Questions? Get answers from The Westin Bund Center Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the Bund and higher up in the hotel”
 of 5 bubbles leslieh243, 4 Jan 2017 | Read review
“Try to be at the tall tower, not the two short ones”
 of 5 bubbles augustjasmine, 29 Dec 2016 | Read review
“Lounge access rooms are worth the extra.”
 of 5 bubbles KentHonestTraveller, 19 Nov 2016 | Read review
“Some of my fellow travelers said their rooms faced the gorgeous skyline but mine didn't. Don't miss the great gym and pool on 3rd floor!”
 of 5 bubbles EasternTraveler1921, 10 Nov 2016 | Read review
“ask for a corner one overlooking the Shanghai skyline or Bund”
 of 5 bubbles MilanoExPat, 7 Nov 2016 | Read review
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