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The Westin Bund Center Shanghai

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#30 of 4,968 Hotels in Shanghai
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The Westin Bund Center Shanghai
The Westin Bund Center Shanghai
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1,944 Reviews from our TripAdvisor Community

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Showing 1,330: English reviews
San Carlos, California
Reviewed 1 week ago

I arrived at the Westin a bit bedraggled (long story) but they found a room for me. Cost me about $185 including buffet breakfast. The hotel is elegant. VERY classy. I had the buffet dinner and it was fantastic. Not cheap, something like $45, but very good. They offer a 20% discount if you are staying at the hotel, so...

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Helpful?
Thank Robert H
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Robert H, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your delightful feedback. We are happy to hear that you had a nice stay with us. We to have another opportunity to welcome you again Robert H. Please do let us know how we can make your next stay even better....

Reviewed 2 weeks ago via mobile

This is such a great hotel but it lets itself down badly with very poor Check in and Check out Service. It has a dedicated SPG line which does not offer any preferential service for Members. It is just too slow to check in and out. Hotel rooms are great and well appointed. Concierge staff are excellent and food is...

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Helpful?
Thank Peter K
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Peter K, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your kind feedback as it is our best guide on how we can improve particularly our Check-in and Check-out service. Rest assured your constructive feedback in regard to our dedicated SPG line at Front Desk is being reviewed. Peter K, we...

Reviewed 2 weeks ago via mobile

I just wrote a review on the Marriott Beijing which like this hotel is rating amongst the best hotels in its city - and really the same question - are you kidding? It has all the right things - and I used bar, reataurant, gym etc - and the rooms aren't bad. But there is nothing special, memorable, quaint, comforting,...

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Helpful?
1Thank howard d
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear howard d, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your constructive feedback. The team and I are disappointed to hear that your stay experience had not been a most fulfilling one and we truly apologize for the shortfalls during your stay. I would greatly appreciate if you would contact us...

Reviewed 3 weeks ago via mobile

Our 4 night stay was nothing special. Check in was a mob scene and not swift by any means. As a platinum member we were supposedly upgraded but the 'suite' was hardly that but a small area for sitting. The room was in dire need of an upgrade. Club floor for breakfast was just ok and drinks at the bar...

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Helpful?
Thank Roxanne W
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Roxanne W, Thank you for choosing The Westin Bund Center Shanghai. We also thank you for your loyalty as SPG Platinum member and truly appreciate you for sharing your feedback for improvement. We are keenly interested in all feedback as it is our best guide on how we can improve our service and facilities. Roxanne W, we are concerned...

Reviewed 3 weeks ago via mobile

Excellent hotel. Wonderful service. Clean room. Luxurious hotel. Big rooms. Great location. Good Italian restaurant. Very good buffet breakfast. I was upgraded to a very nice suite. Helpful concierge.

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Helpful?
Thank clkamg
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear clkamg, Thank you for choosing The Westin Bund Center Shanghai and for your wonderful feedback. We are thrilled to hear how much you have enjoyed your stay. We are extremely proud of the continuous high level of service we provide and improvements we have implemented. We hope to see you again soon clkamg. Please do let us know if...

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

An easy walk from here to the Bund, old town, Yu Garden, and lots of other stuff to see. The rooms are on the small side, but have good amenities. Despite their claim that the rooms are non-smoking and have been "deep cleaned", my room basically smelled like an ashtray. Nice hotel restaurant, if you don't want to go wandering.

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Helpful?
Thank Grisha G
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Grisha G, Thank you for choosing The Westin Bund Center Shanghai and for sharing your stay experience. It is indeed disappointing to learn of the unpleasant smell that had led to your stay with us being compromised. Please accept our apologies. As it is utmost important that we follow through with a resolution, we hope that you'd be able...

Boston
Reviewed 3 weeks ago

Stayed there with my husband and several other couples ahead of a wedding in November. We had an upgraded SPG room. This hotel is clean, rooms are decent size, serviceable for business travelers, excellent location. Not a luxury hotel, so would not have that expectation. Would avoid paying for the brunch -- food was decidedly mediocre. I've also stayed at...

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Helpful?
Thank gonzy31
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear gonzy31, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your feedback with us. The team and I are disappointed to hear that although you are happy with our hotel cleanliness, room size, service, and location, we fell short in meeting your brunch expectations. Please accept our sincere apologies. gonzy31, we would...

Rossendale, United Kingdom
Reviewed 4 weeks ago

Arrived to be told at check in I had been upgraded to a room with lounge access. Within 10 seconds the paperwork was replaced and I was informed wrong person. I did receive a room upgrade. The room was very dated, old curtains, tired carpet. I had asked for a room rate with breakfast, on arrival at the restaurant was...

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1Thank andrewbargh
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear andrewbargh, Thank you for highlighting your experience of your recent stay at The Westin Bund Center Shanghai. Your feedback is important to us which we use as an integral part of our ongoing drive for improvements. We are extremely disappointed to hear of your unsatisfactory experience with us. At this point, rather than explanation too much, we feel it...

Brisbane, Australia
Reviewed 4 weeks ago

Great staff in all areas especially the concierge team. Great position to walk Shanghai city centre. Great / excellent breakfasts. Great standard room, kept spotlessly clean over 4 days. For a Chinese hotel, to be able to individually control / turn down the room heating was appreciated. A true 5 star choice.

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Helpful?
Thank KeenPhotographer-11
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear KeenPhotographer-11, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your great feedback. Complete guest satisfaction is our top priority and we're glad that we have achieved that with you. We look forward to welcoming you back KeenPhotographer-11. Please feel free to keep in contact with us. Until then, we wish you...

South Melbourne, Australia
Reviewed 4 weeks ago via mobile

A great hotel with plenty of spots to grab a bite or drink after a busy days work (read: you're not stranded to the one restaurant some hotels have). My room is clean and fresh and my needs are met promptly. The staff are willing to help a non-Chinese speaker.

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Thank Selin L
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Selin L, Thank you very much for choosing The Westin Bund Center Shanghai and for taking the time to share your wonderful feedback. We are delighted to read that we were able to provide you with everything you need or want for a great stay. We hope to welcome you back soon Selin L! Wishing you safe travels and...

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Staying in The Bund

Neighbourhood Profile
The Bund
While there are certainly many other “bunds” in the world, “the Bund” refers to Shanghai’s famous waterfront. The area’s Gothic, Art Deco and Beaux Arts monoliths were built when it was part of the Shanghai International Settlement run by the British and Americans. The atmosphere of colonial-era luxury has endured over time and is now found in the five-star hotels, luxury brand boutiques and expensive restaurants that can be found within the historic buildings. A cultural center has built up away from the water and some of Shanghai’s best art galleries and museums are housed close to the Bund. Nighttime views of Pudong and the rest of the city also make for a great backdrop at the many rooftop clubs.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 

Additional Information about The Westin Bund Center Shanghai

Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Region: China > Shanghai Region > Shanghai > The Bund
Price Range: €138 - €272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Reservation Options:
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#23 Spa Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#138 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Bund Center Shanghai staff and other travellers.
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Questions? Get answers from The Westin Bund Center Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room is amazing”
 of 5 bubbles sgs_nd7989, 23 Mar 2017 | Read review
“junior suits is the best for the money”
 of 5 bubbles W3352LValberts, 19 Mar 2017 | Read review
“Use another hotel”
 of 5 bubbles andrewbargh, 26 Feb 2017 | Read review
“Ask for a room overlooking the Bund and higher up in the hotel”
 of 5 bubbles leslieh243, 4 Jan 2017 | Read review
“Try to be at the tall tower, not the two short ones”
 of 5 bubbles augustjasmine, 29 Dec 2016 | Read review
5 of 5