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Hilton Shanghai

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#47 of 4,566 Hotels in Shanghai
Certificate of Excellence
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2,225 Reviews from our TripAdvisor Community

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Showing 1,230: English reviews
Buffalo, New York
Reviewed 2 days ago NEWvia mobile

I was here for 2 nights over a weekend and had a nice stay. I was upgraded to an executive floor and the breakfast in the executive lounge was very nice. Would have been a nice view of the city if the pollution wasn't so bad. The negatives are: the room AC was poor and the room really heated up...

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Helpful?
Thank Duane1969
Singapore
Reviewed 4 days ago NEWvia mobile

Well worth paying the extra to stay in the executive rooms, which are really nice. The exec lounge gives good value for money and great place to discuss business with clients and colleagues. Staff are extremely friendly and there's a great bar on the 39th floor with live music.

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Helpful?
Thank Richard B
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Richard B, Heartfelt thanks for sharing your wonderful experience at Hilton Shanghai. We are delighted to learn that you have enjoyed your time at our hotel. I would definitely share your gracious words with my Executive Lounge Team as your feedback will be a great reward for them to continue to achieve their best. I hope you will stay...

Hong Kong
Reviewed 6 days ago NEW

Excellent location, I will give you that. I stay 200+ nights a year so I know my hotels. This is a very aged property but still charges similar prices to newer hotels around the area. The executive lounge closes at 9 pm vs. 11 pm at most executive lounges, and the computers there and the business center (which closes at...

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Helpful?
Thank Hwach
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Hwach, Thank you very much indeed for your feedback . Hilton Shanghai strives to please every guest during each stay . We certainly apologize that on this occasion you were not satisfied with the service you received but hope we are able to welcome you back on your next visit to Shanghai. With regards to the Executive Club Lounge,...

Sydney, Australia
Reviewed 6 days ago NEW

The Hilton Shanghai is superbly located in the French Quarter and the facilities and service are excellent. The executive club is far superior to any other Hilton we have been in throughout the world.

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Helpful?
Thank N5951WXkimh
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear N5951WXkimh, Thank you for staying at Hilton Shanghai and sharing your fantastic experience with us. I am delighted to hear that you have enjoyed your stay and will definitely share your comments with the team, especially our Executive Lounge Team to ensure we offer the very best service at all times. I hope to see you again soon at...

Costa Rica
Reviewed 1 week ago via mobile

Excellent location. Breakfast buffet is very good and lots of options around the hotel for dinner. Rooms are clean and up to Hilton standards we are used to have. Recommend it for business travelers. Jian Temple has a mall behind and a great supermarket with imported goods. The japonese restaurants in the mall are good.

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Helpful?
1Thank Hasbunangel
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Hasbunangel, Thank you for taking the time to share your experience with us. Your comments towards our location, breakfast buffet, and courteous service are highly appreciated. I was happy to read that you have enjoyed all aspects of your stay with us and I am looking forward to welcome you back again at our property in the near future....

Victoria, Seychelles
Reviewed 1 week ago

Was expecting a bit more for a Hilton. The room I got was at a corner and quite small, not as advertised. The check in / check out procedure took forever! Got to try all restaurants. The Italian was a big disappointment - it is more of a bistro quality as opposed to fine dining - very poor choice on...

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Helpful?
1Thank Derek S
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Derek S, Thank you for taking the time to post your comments and to report the disappointing service received from our hotel in regards to the room, restaurants, and concierge. Feedback such as yours is a vital element to our success and let us understand guests expectations. Thank you for bringing your observations to my attention so we can...

Huddersfield, United Kingdom
Reviewed 1 week ago

My husband and I have stayed at the Hilton Shanghai on Hua Shan Road on many occasions. There are many reasons we choose this Hotel: The location is great, standing outside the hotel, if you go to the right, within ten minutes you hit lots of bars and restaurants offering food choices of western, Spanish, thai, indian. If you go...

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Helpful?
1Thank janita f
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear janita f, We greatly appreciate the feedback. We are pleased to know that you have enjoyed your stay and the hotel location gave convenience to you. We look forward to hosting you again the next time you are in Shanghai. Thank you once more for taking the time to share your feedback with us. We hope you have a...

Edinburgh, United Kingdom
Reviewed 1 week ago via mobile

Was on a 5 day business trip and I have to say this was THE best Hilton I've ever stayed at and I've stayed in a few over the years. US Hilton staff need to go there for training to see what customer service is all about. The staff there are outstanding and you can tell they have a passion...

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Helpful?
1Thank DK0762
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear DK0762, Thank you for taking the time to write a review of our property and sharing with us your wonderful experience. We are delighted to hear that you have enjoyed your stay with us, in terms of our food offerings at Atrium Café. We are also pleased to know that you found our service professional and convenient location. I...

Lucerne, Switzerland
Reviewed 2 weeks ago

It was my 4th time staying at this hotel. Very good service at front desk, restaurant and Spa. Breakfast buffet has enough different selections. The room is clean enough. Location is good. Restaurants/coffee shops are 10-15 mins foot distance away from hotel.

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Helpful?
1Thank Jennifer W
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Jennifer W, Thank you for taking your valuable time to share your experience. We greatly appreciate this feedback and thank you for your loyalty to the Hilton brand. I hope we have the opportunity to welcome you back in the future and make your next stay even more memorable. Regards, Gerd Knaust General Manager at Hilton Shanghai

Seoul
Reviewed 2 weeks ago via mobile

Not bad for the price. It was a little older but the facilities were good. I liked their fitness center and pool. It looks like there isn't anything around but about a 5 minute walk will take you to a shopping area with a lot of restaurants. Jing an temple station is also there. The Kerry Centre is also 10...

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Helpful?
1Thank Young P
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Young P, It was our pleasure to have you stay with us. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able to do this for you. We hope that Hilton Shanghai would be your first choice of hotel when you visit Shanghai next time. Regards, Gerd...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The recently refurbished Hilton Shanghai hotel towers impressively above the city's former French Concession and is located in the heart of Shanghai's business and entertainment districts. Within walking distance of Shanghai's exclusive shopping streets, Nanjing Xi Lu and Huaihai Lu, this prestigious Shanghai hotel is close to Shanghai attractions such as Jing'an Temple and Jing'an Park. Pudong International Airport is a 50-minute drive away and Hongqiao Airport is only 20 minutes from the hotel. Hold your next conference in one of the 18 meeting rooms or choose the elegant Grand Ballroom at this Shanghai hotel. All contemporary Hilton Shanghai hotel Guest Rooms offer a spacious work area, wireless Internet access and large windows offering views of the city. Choose and Executive Room for access to the 38th floor Executive Lounge. After a busy day, relax in the spa, enjoy a game of squash or work out in fitness center at the Hilton Shanghai hotel. Choose from one of the hotel's 8 restaurants and bars and Dine on fresh seafood at People on Water, the Ningbonese Chinese cuisine restaurant and enjoy views of the impressive Shanghai skyline from the level 39 Penthouse Bar. ... more   less 

Additional Information about Hilton Shanghai

Address: No.250 Hua Shan Road,Jing'an District, French Concession, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: €109 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Shanghai 4.5*
Number of rooms: 714
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Ctrip TA, Priceline, Hilton EMEA, Travelocity, Odigeo, Agoda and Cheap Tickets so you can book your Hilton Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Shanghai Hotel Shanghai
Hilton International Shanghai
Shanghai Hilton International
Hotel Style:
#29 Spa Hotel in Shanghai
#37 Romantic Hotel in Shanghai
#44 Family Hotel in Shanghai
#46 Business Hotel in Shanghai
#47 Luxury Hotel in Shanghai
#77 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Shanghai staff and other travellers.
11 questions
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Questions? Get answers from Hilton Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in 2919 - a corner room which is about 20% small than the normal rooms. So avoid corner rooms!”
 of 5 bubbles 788DerekS788, 24 Nov 2016 | Read review
“My room had both a shower and bath-tub. Now that it is winter in China it was nice to relax in the bath as an option.”
 of 5 bubbles , 13 Nov 2016 | Read review
“High floor”
 of 5 bubbles chunwaic, 7 Nov 2016 | Read review
“The minute you pick this hotel, get your order in - don't wait. Prices go up and good rooms become less available.”
 of 5 bubbles susanlP5193YO, 1 Nov 2016 | Read review
“Rooms in front or side have great view.”
 of 5 bubbles WendyW2, 31 Oct 2016 | Read review
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