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Novotel Shanghai Atlantis

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#45 of 4,966 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Shanghai Atlantis
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777 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Portland, Oregon
Reviewed 15 January 2017

This hotel is supposed to be a 4 star hotel but the building looked old and the interior looked old and not well maintained. The location is not so good either. There is a major construction going on next door and it is in a not so nice neighborhood. The staff were very well trained and spoke good English. But...

Review collected in partnership with Accorhotels.com
Thank martini485
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User martini485, Thank you for sharing your experience following your recent stay at the Novotel Shanghai Atlantis. We are sorry to learn that the hotel building and its interior did not meet your expectations. We have actually refurbished the main entrance and guest lifts last year and recently upgraded the door lock system for all the guest rooms....

Reviewed 10 January 2017 via mobile

I had been booked 17rooms in the hotel for my wedding from booking.com. The booking were confirmed and charged. After few weeks later, they told us that they actually made a mistake for the hotel price. actually double the room price. Unbelievable..I tried to reach the hotel and talk to the management team for many days...NO One willing talk to...

1Thank angelapaG
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear angelapaG, We very much appreciate your time reaching us and it has certainly brought to our attention on your booking experience. With regards to this matter, I have checked with our Sales Department which found Booking.com had loaded wrong rate on their website that was meant for New Year period. We understood your frustration and where you are coming...

Kuala Lumpur, Malaysia
Reviewed 7 January 2017 via mobile

Ended up on a non premium floor as per lift listing however room is said to be premium with lounge access, it does have a nice revolving restaurant on top Art 50 that serves spread of buffet. Good service by the concierge and fast in getting a taxi to the nearby business offices. There is a Starbucks next door too

Thank Jaclsk
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User Jaclsk, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for telling us your experience following your recent stay. We refer to your comment; the room type that was assigned to you was indeed our Executive Room however it is not indicated in that particular floor. We are very sorry for the confusion. It is also...

Ankara, Turkey
Reviewed 5 January 2017

The hotel was calm , good service nice hospitality and it has a nice view too , This is my 5th stay and will stay again as its international hotel too , but there was a limit in exchange machine , so I hope to make amount higher

Thank tahir h
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User tahir h, We very much appreciate your continuous support towards the Novotel Shanghai Atlantis and coming back for the 5th time! It is delightful to hear you enjoyed the hotel, services as well as the room view. As we are unable to control the limit of the currency exchange machine, you could also head over to the...

Mumbai (Bombay), India
Reviewed 1 January 2017

Stayed for a night. On check in.. was greeted by a bunch of 5 french staff...a big change from other hotels in China.... A good hotel a little far away from the action...but in the midst of the business sections... The rooms are ok by novotel standards... reasonable big...but no bath tubs... view is amazing... hotel is from 31st floors...

1Thank sunpuri
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User sunpuri, Many thanks for choosing to stay at the Novotel Shanghai Atlantis and leaving us a review. We are glad that you were delighted with the friendly services and room view. Thank you again and we look forward to your next visit soon when you are back in Shanghai! Best Regards, Alison Choy Guest Experience Manager Email:...

Reviewed 27 December 2016 via mobile

Been visiting china several times and this hotel have the best staff i ever meet in China. Good price and nice location. 10 mins taxi ride to shopping location. Most of the concierge guy are friendly and they speak english.

Thank Steve S
Alison C, Assistant Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Mr Steve S. , We would like to thank you for your positive feedback; we really appreciate you taking the time to share it with us. We are delighted to learn you enjoyed your stay at Novotel Shanghai Atlantis! Your comment has been shared with our staff; especially our concierge team, as it will encourage them to maintain their service...

Valenzuela, Philippines
Reviewed 20 December 2016

flew in from GZ for the continuation of my business trip in CN. such a nice cozy hotel located in a not-so-ok place, I mean the area is safe, but it is a long way from the nearest subway station (probably 10-15 minutes walk) but taxis abound. the German(?) receptionist was most pleasant, welcoming me to their clean and good...

Thank angry_dork
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User angry_dork, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Hong Kong, China
Reviewed 11 December 2016

I stayed in this Novotel property in December for 5 nights because of my company business. [1] Check-in/check-out Both are smooth and without fault. It is also great that I am allowed to extend my check-out to 2pm because of my late flight, which is a nice plus! [2] Room My room, 3204, is facing the city with residential buildings....

Thank Edward-A A
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User Edward-A A, We very much appreciate you taking the time to share such detailed experience. It is glad to know your stay was satisfying and especially enjoyed the services, room, hotel facilities and buffet breakfast. While the spa on 5th floor is leased out and run privately, the gym, pool and Jacuzzi are managed by the hotel...

Reviewed 5 December 2016

Visited this hotel in my business trip to Shanghai. Novotel is located in the financial center of the city, so metro line and many business centers are quite near (10-20 minutes walking). My room was at 47 Premier floor and had gorgeous night view of the whole city. Breakfast was pretty diverse with both asian and international food. Hotel staff...

Thank Kamila K
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear Kamila K, It is our pleasure to receive your lovely review and we are glad you enjoyed the room view, hotel location, diverse choices of buffet breakfast as well as the services provided. We hope you like the roses and we very much look forward to welcoming you back again during your next visit to Shanghai! Best Regards, Alison...

Reviewed 28 November 2016

This hotel is located in the heart of downtown Shanghai. It is very beautiful, both inside. and outside. Very comfortable rooms with all facilities But most of all I liked the staff - they helped to create a festive atmosphere

Thank Ilias A
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User Ilias A, Thank you for taking the time to tell us your experience at the Novotel Shanghai Atlantis. I will share your comments with the team and I am sure that this will motivate us to provide the best possible service to all of our guests. We look forward to the opportunity to welcome you back in...

301 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available. ... more   less 

Additional Information about Novotel Shanghai Atlantis

Address: No.728 Pudong Avenue, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai
Price Range: €77 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Shanghai Atlantis 4*
Number of rooms: 303
Reservation Options:
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Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel
Hotel Style:
#29 Best Value Hotel in Shanghai
#39 Family Hotel in Shanghai
#45 Luxury Hotel in Shanghai
#58 Romantic Hotel in Shanghai
#94 Business Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Shanghai Atlantis staff and other travellers.
5 questions
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Questions? Get answers from Novotel Shanghai Atlantis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views from residential rooms”
 of 5 bubbles michael842016, 27 Mar 2017 | Read review
“Business Packet”
 of 5 bubbles YaniaCoffignyFerna, 6 Mar 2017 | Read review
“I prefer and I got a room in high floors; these rooms have a good view.”
 of 5 bubbles 688orestiss, 22 Jan 2017 | Read review
“nice view and calm”
 of 5 bubbles 502tahirh, 4 Jan 2017 | Read review
“higher floor”
 of 5 bubbles sunpuri, 1 Jan 2017 | Read review
5 of 5