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Sofitel Shanghai Hyland

Orbitz.comUS$123*
View Deal
#60 of 5,035 Hotels in Shanghai
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$145*
US$123*
US$145*
US$123*
US$145*
US$123*
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Sofitel Shanghai Hyland
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1,197 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Wellington, New Zealand
Reviewed 2 weeks ago

Excellent hotel , friendly service , comfortable rooms, good food, and great location in the heart of East Nanjing Road close to all the shops and nice walk to the Bund. Stayed on the Club floor, great value

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 991graemes
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear 991graemes, Allow me to thank your for your positive comment, it has been a pleasure having you with us. We have shared you feedback among our team, it will encourage them to continue to deliver a personalized service and create positive memories. We look forward to welcome you back. Gregory Astima Director of Rooms Division

Cairns, Australia
Reviewed 2 weeks ago

This hotel is situated only short walk from the metro. The East Nanjing Pedestrian street is busy but felt safe. Easy walk down to the Bund. Plenty of shops and restaurants nearby, but would recommend the hotel buffet. Staff in the executive lounge were very pleasant, great selection for breakfast and evening drinks. Afternoon tea selection quite limited. Would certainly...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Carole-anne O
SofitelSHHyland, Director Food and Beverage at Sofitel Shanghai Hyland, responded to this review

Dear Carole-anne O, Bonjour from Sofitel Shanghai Hyland! Thank you for sharing your experience with us on TripAdvisor! I am very happy to know that you enjoyed your stay with us and that you would stay with us again. Your positive feedback is much appreciated and forward to our ambassadors as encouragement to furthermore focus on our guest service. Once...

Bangkok
Reviewed 2 weeks ago

Stayed at Sofitel Shanghai Hyland for 3 nights from May 4th-6th, 2017. Gotta chaned the room every night. First I got assigned to room 2406. I could not sleep well due a noise of elevator going up and down. Then they moved me to room 2011 which is far from elevators. However, on the night of May 6th, after dinner...

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Helpful?
Thank Wareemon
SofitelSHHyland, Director Food and Beverage at Sofitel Shanghai Hyland, responded to this review

Dear Wareemon, Bonjour from Sofitel Shanghai Hyland! Thank you very much for taking the time to share your experience with us. Please accept my apologies for the inconvenience you have encountered during your last stay in May. At Sofitel we constantly strive to improve our guest service and to deliver a "Cousu main" experience to our guests. Feedback like yours...

Stockholm, Sweden
Reviewed 3 weeks ago

A very good hotel. However, in the club lounge there was some poor quality of the wine.The supply of food was good but it was the same during our stay in April and May. Could not get a coffee and brandy. Then I was referred to the bar on the second floor. We were not offered any help with the...

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Helpful?
Thank Rune C
SofitelSHHyland, Director Food and Beverage at Sofitel Shanghai Hyland, responded to this review

Dear Rune C, Bonjour from Sofitel Shanghai Hyland! Thank you for taking the time and sharing your experience during your last stay with us. Our servic and the professionalism of our team are of high importance to us to provide our guests a most comfortable stay. Please allow me to express my apologies for the inconvenience you have encountered during...

Manila
Reviewed 3 weeks ago

Stayed at this hotel on a business trip for four nights last April. Located along East Nanjing Road, hotel was easy to find after exiting Nanjing East Station. Size of the room was adequate for two people. Amenities such as safe, coffee making facilities and bathroom toiletries were available. Wi fi connection is fast and readily available. My only complaint...

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Helpful?
Thank F0RE
SofitelSHHyland, Director Food and Beverage at Sofitel Shanghai Hyland, responded to this review

Dear F0RE, Bonjour from Sofitel Shanghai Hyland! Thank you for sharing your experience during your stay with us in April! It was a pleasure to have you staying with us and it is magnifique to learn that you had an overall pleasant stay in our hotel. Please accept our apologies for the inconvenience with our air conditioning system, your concerns...

Jakarta, Indonesia
Reviewed 3 weeks ago

The hotel was located at Nanjing Road Pedestrian Street which made it easy to look for food and beverage. It would be much nicer if it has swimming pool installed. A comb should have been provided for bathroom amenities.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Kunjaya W
SofitelSHHyland, Director Food and Beverage at Sofitel Shanghai Hyland, responded to this review

Dear Kunjaya W, Bonjour from Sofitel Shanghai Hyland! Thank you for taking the time and sharing your feedback with us on TripAdvisor! I am happy to see that you have enjoyed your overall stay with us. The issue with missing amenities has been forward to our housekeeping team, please accept our apologies. We constantly strive to improve our service here...

Reviewed 4 weeks ago via mobile

I choose this hotel because all of the good reviews in trip advisor. But the hotel is not as good as I expected. The room is very small. The toilet and shower even smaller and old. I recommend to bring your own towels, the one you going to get here are really old and very very used. The breakfast was...

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Helpful?
2Thank Carlos S
SofitelSHHyland, Director of Rooms Divvision at Sofitel Shanghai Hyland, responded to this review

Dear Carlos S, Thank you very much for your recent stay in our hotel, please accept my apologize if you stay was not at the level expected. At the Sofitel Shanghai Hyland we are striving to deliver a personalized experience for our guests to create positive memories, im sorry we have failed you. Your comment was shared among the team...

Sydney, Australia
Reviewed 4 weeks ago via mobile

The hotel concierge is corrupted and got me into an illegal taxi. I noticed that taxi was parked outside the hotel for a considerable time and I told the concierge I don't want that taxi. I was told this is the only taxi they can get me, but It was 11am, not a typical rush hour in Shanghai. Since the...

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Helpful?
1Thank Allan H
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear Allan H, Allow me to apologize about your experience with the concierge service, rest assured this is not representative of our usual standard. You concern was addressed to the head concierge and necessary actions were taken among our team. I hope you will give us a chance to restore your confidence in our hotel. Looking forward to welcome you...

Mumbai (Bombay), India
Reviewed 4 weeks ago

Was on a business trip and booked a club room....had requested a room with a view and what a super view from 27th floor.....The club on 30th floor was a treat and the Breakfast spread was also super....location being an additional bonus as i used the Metro from-to airport and my local visits... Will recommend for all business/families....

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Helpful?
1Thank NIRAV73
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear NIRAV73, Thank you very much for your recent stay in our hotel, we have truly appreciate your positive comment about our hotel. Im glad to read we were able to meet your expectations. Due to its location, as mentioned our hotel I suitable either for Business or Leisure. At the Sofitel Shanghai Hyland, we strive to deliver a personalized...

Reviewed 4 weeks ago via mobile

We had a wonderful stay at Sofitel Hyland in a club room. The view from our toom and from the 30th floor restaurant were spectacular. The hotel is well sited, clean and staff were keen to make our stay fantastic. We loved breakfast and the happy hour but found the free afternoon tea disappointing. The room was also too hot...

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Helpful?
1Thank Rosie M
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear Rosie M, Thank you very much for your recent stay in our hotel, I was glad to read we were able to make your stay memorable. At the Sofitel Shanghai Hyland, our Ambassadors a fully dedicated to our guest always striving to deliver a personalized "connection" to create positive memories. Your feedback was shared with team, The MAO restaurant...

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04/06/2017 05/06/2017
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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: €103 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Travelocity, Booking.com, Hotwire, Ctrip TA, ACCOR, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Sofitel Shanghai Hyland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#37 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#60 Luxury Hotel in Shanghai
#79 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
31 questions
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor with a view of the Bund.”
Lori-Anne91, 15 May 2017 | Read review
“Avoid room xx06 and xx07 as it is noisy. Rooms on 17th floor is nicer than one on 24th and 20th.”
Wareemon, 7 May 2017 | Read review
“Club Rooms on higher floors = better views”
paulbW6138EJ, 21 Apr 2017 | Read review
“My only comment would be that there isn't sufficient clothes storage.”
RetiredChrisB, 18 Apr 2017 | Read review
“The Junior Suite gives you excellent space”
dhs9909, 10 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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