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Shanghai Marriott Hotel Riverside

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#75 of 4,997 Hotels in Shanghai
Certificate of Excellence
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Shanghai Marriott Hotel Riverside
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234 Reviews from our TripAdvisor Community

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Showing 157: English reviews
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Munich, Germany
Reviewed 1 week ago NEWvia mobile

I have been in this hotel already last year and I have to admit that this time there were some things I disliked. First, the staff is lacking English which makes is really difficult to communicate. Second, the kitchen staff clothes were inacceptabel dirty. If people preparing your breakfast you don't want to see blood spots on the jacket and...

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Helpful?
Thank avb906
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear avb906, Thank you for having selected the Shanghai Marriott Hotel Riverside for your recent stay in Shanghai, for the second time. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like to take the opportunity to...

San Diego, California
Reviewed 2 weeks ago

stayed in this hotel for almost 1 week and it was really pleasant stay. The staff was very help and friendly and they were willing to help you. The room was quite big and the lounge view was beautiful. The hotel was very modern and the breakfast selection was quite good. It is a very good hotel to stay.

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Helpful?
Thank Machilus
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear Machilus, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable, and thank you for the kind comments on our Lounge, rooms and the breakfast selection. My team and I are at all times here to...

Emirate of Dubai, United Arab Emirates
Reviewed 3 weeks ago

we were a group of12 people who travelled to shanghai to attend an exhibition . check in was smooth and rooms allocated as requested , although not all the rooms were on the same floor. My room was big , clean and had all the modern amenities and faced the river , although not everything worked , they promptly replaced...

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Helpful?
Thank faiza592
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear faiza592, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable in general as you mention. Please also note that I would like to apologize for the few unfortunate unpleasant issues such as the English level...

Province of Barcelona, Spain
Reviewed 4 weeks ago via mobile

The hotel is ok. The room big enough. The staff has serious problems to speak and understand English. But the worst, if you have reserved by any online platform, and you're a frequent Marriott client, is that you won't be rewarded by their Elite programme. After this experience l won't be staying at any Marriott hotel again, if l can...

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Helpful?
Thank oscar i
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear Oscar I, Thank you for having selected the Shanghai Marriott Hotel Riverside for your recent stay in Shanghai. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like to take the opportunity to apologize for the...

Frankfurt, Germany
Reviewed 4 weeks ago via mobile

I was pleased with the overall value for money, you get a nice modern style hotel in a good location close to the river. Not in the trendy area, but for business more than ok. I like the breakfast and the lounge. The stuff is well trained, polite and always competent. I want to specifically mention Chloe, she did a...

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Helpful?
Thank Jens B
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable. Thank you for mention the good service you have received from Chloe our Guest Service Manager, rest assured I will pass your message on. My...

Reviewed 4 weeks ago via mobile

I feel at home the minute I step into this hotel. The staff here treat you like a family. They greet me from the minute I check in until I m in the room. Dominique from Holland (internship) at the reception even escorted me to the club lounge to brief me where to find an expatriate clinic. Nick, the duty...

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Helpful?
Thank Richard S
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear Richard, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable. Thank you for very much for the compliments for Dominique, Nick, Britt, Tracy and June and their good professional service, rest assured I will pass...

Bristol, United Kingdom
Reviewed 4 weeks ago via mobile

Been in China on business few times stayed in Beijing, Guangzhou, Chengdu, Hong Kong. But Shanghai Marriott Riverside front desk staff very helpful and professional especially Chloe the guest service manager very excellent and helpful. Would like to say thank you for your support and understanding. Will stay here again if visit this part of the country again.

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Helpful?
Thank Mfsiddiqui
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear Mfsiddiqui, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable. Thank you for the compliments for Chloe and her good professional service, rest assured I will pass your message on. My team and I are...

Changsha, China
Reviewed 16 March 2017

Very friendly staff at the hotel, good service at the booking and all over in the hotel. excellent and helpful guest manager (Miss. Chloe) Great stay, location was excellent, I look to be there again.

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Helpful?
Thank sufarhad
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear sufarhad, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable. Thank you for the kind words for Chloe one of our Guest Service Managers, rest assured I will pass your comment on. My team and...

Shanghai, China
Reviewed 16 March 2017 via mobile

Good view can be seen at lounge and all the staffs have professional service give me very impressive, it feels like stay at home.Especially thanks for Tracy's consideration during whole stay at Marriott Riverside Shanghai.

Review collected in partnership with 单个酒店
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Helpful?
Thank tzoo501
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear tzoo501, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable. Thank you for the kind words for Tracy our Executive Lounge Manager , rest assured I will pass your comment on. My team and I...

Reviewed 13 March 2017

This hotel is near to the city center and also very convenient to reach mercedes-benz Arena. The hotel offers some nice views. Nice room and bed, I enjoyed the breakfast. Plenty of TWG tea bags in the Lounge, The service level is very impressive.That's greate stay for me.Thanks!

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Helpful?
Thank XU F
Ashley N, General Manager at Shanghai Marriott Hotel Riverside, responded to this review

Dear XU F, Thank you for taking the time to provide us with your feedback of your recent stay at our Hotel. We are delighted that your stay with the Shanghai Marriott Hotel Riverside was enjoyable. My team and I are at all times here to provide you with our best service and hospitality making a stay at the Shanghai...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Shanghai Marriott Hotel Luwan is centrally located along the Huangpu river in the new CBD of Huangpu district. Surrounded by river side park, shopping complex and office buildings, it’s an ideal location for both business and leisure travelers. The hotel is adjacent to the Puxi EXPO site and is easily accessible to Pudong through the Dapu tunnel. Tianzifang, Xintiandi and the Mercedes Benz Arena are all within 5km from the hotel. With its unique location the hotel is not only accessible but also enjoys a spectacular view of the Huangpu river and Pudong EXPO sight. There are 290 tastefully decorated rooms including 6 river view suites. Other hotel facilities include multiple original food & beverage outlets, 24 hour health club and an in-door swimming pool. A total of 1,600 sqm of function space is available for banquets, weddings, meetings and conferences. ... more   less 

Additional Information about Shanghai Marriott Hotel Riverside

Address: No.99 Jiangbin Road, Huangpu District, Shanghai 200023, China
Region: China > Shanghai Region > Shanghai > Dapuqiao
Price Range: €115 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shanghai Marriott Hotel Riverside 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#73 Luxury Hotel in Shanghai
#74 Business Hotel in Shanghai
#127 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Shanghai Marriott Hotel Riverside staff and other travellers.
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Questions? Get answers from Shanghai Marriott Hotel Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the river offer a stunning view of the barges going about their business and people doing their exercise workouts”
faiza592, 31 Mar 2017 | Read review
“quite ,beautiful”
dimotion, 7 Mar 2017 | Read review
“City view was nice but the river view was beautiful. Our room on the city side was cooler than the room facing the river.”
KellBell4155, 10 Dec 2016 | Read review
“River view is essential.”
484fredr, 7 Dec 2016 | Read review
“If you want a nice view, choose river view.”
330joannel, 6 Nov 2016 | Read review
5 of 5